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Last updated on Sep 17, 2020

Best Home Security Monitoring Companies

The top home security systems with monitoring are there when you need it most ​

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    Home security matters. The right home security system can both deter potential problems and enhance your peace of mind—all without breaking the bank. But with so many security monitoring companies on the market, how do you find the best fit for your home? We’ve collected data on five of the best home security monitoring companies and compared them across key categories such as pricing, customer service, and installation options. 

    ADT

    Best Brand Recognition
    ADT

    ADT

    Pros

    Reputable brand
    Large monitoring network of trained agents

    Cons

    Customer service

    Pricing

    ADT offers three security plans with different monitoring levels.

    • Secure – Monitoring from $35.99/month, equipment starts at $99
    • Smart – Monitoring from $47.99/month, equipment starts at $129
    • Complete – Professional monitoring for $57.99/month, equipment starts as $129

    Each plan offers unique benefits. The Secure plan is the most cost-effective package and is ideal for landline homes since it’s hardwired into existing telephone connections.Whereas the Smart plan lets you remotely arm and disarm your system, which is useful if you prefer to access your system using mobile applications. The Complete plan, meanwhile, is advantageous if you want to live stream security data and store video clips. 

    If contract plans don’t appeal to you, consider Blue by ADT, which offers DIY installation and self-monitoring. 

    ADT offers a 30-day trial along with a six-month money-back guarantee for all their packages. 

    Customer Service

    If there’s one area where ADT may come up short, it’s customer service. While the company has an A rating with the Better Business Bureau (BBB), its overall customer rating is just over 1 star out of 5. If you need help with your system, ADT offers an online knowledge base or you can call anytime for help.

    Installation Options

    When it comes to setting up your new systems, ADT offers professional installation for $99. DIY isn’t available, unless you opt for Blue by ADT. Ultimately, ADT’s biggest advantage is brand recognition, making these systems a solid deterrent for potential criminal activity.

    Frontpoint

    Best DIY Security System
    Frontpoint

    Frontpoint

    Pricing

    Frontpoint offers five plans, all of which include professional monitoring for $35-$40 per month.

    • Safe Home Starter – $256 for equipment and setup
    • Safe Home Everyday – $296 for equipment and setup
    • Safe Home Plus – $320 for equipment and setup
    • Safe Home Select – $384 for equipment and setup
    • Safe Home Preferred – $480 for equipment and setup

    Safe Home Starter is the basic kit with door, window, and motion sensors. Safe Home Everyday offers extra sensors, while Safe Home Plus adds glass break detection. Safe Home Select bundles in smoke and heat sensors, while Safe Home Preferred comes with a smart camera system. Frontpoint offers a 30-day trial period and a 30-day money-back guarantee on all their packages.

    Customer Service

    Frontpoint gets an A+ rating from the BBB along with 2 out of 5 stars for customer service. While the company has just over 100 reviews, it’s been accredited by the BBB since 2009. If customers have questions about purchasing, installation, or support, Frontpoint makes it easy to connect with an online form—simply send a message and Frontpoint will call customers back.

    Installation Options

    Easy installation is what sets Frontpoint apart from the competition.  From sensors and glass break detection to smart cameras, the company prides themselves in their simple installation of their components, but if you need installation help, it’s just a click away with the Frontpoint app.

    Vivint Home Security Monitoring Company

    Best Smart Home Automation
    Vivint

    Vivint

    Pros

    Thorough training
    Call agents keep calm

    Cons

    To skip the long contract, upfront costs are steep

    Pricing

    Vivint offers three smart home plans:

    • Smart Security Monitoring – Monitoring is $29.99/month, equipment starts at $599
    • Smart Home Monitoring – Monitoring is $39.99/month, equipment starts at $599
    • Smart Home Video Monitoring – Monitoring is $44.99/month, equipment starts at $799

    The Smart Security Monitoring plan offers streamlined automation with minimal gadgetry, while the Smart Home Monitoring plan offers support for smart thermostats, lights, and garage door openers. The Smart Home Video Monitoring plan adds intelligent assistance for complete home monitoring with smart video cameras. New users have three days to decide if they want to keep their Vivint system, but there’s no money-back guarantee.

    Customer Service

    Vivint is not BBB accredited and has a C- rating from the BBB sporting just over 1 star out of 5 based on customer reviews. Along with a deep online knowledge base to help homeowners solve their own security issues, customers can quickly connect with Vivint.

    Installation Options

    Vivint doesn’t offer DIY installation or monitoring options. While you can monitor cameras and sensors from the Vivint app and change key system settings, all monitoring is handled by Vivint’s 24/7 support.

    SimpliSafe Home Security Monitoring Company

    Best Plan Flexibility
    SimpliSafe

    SimpliSafe

    Pros

    Thorough training
    Call agents keep calm

    Cons

    To skip the long contract, upfront costs are steep

    Pricing

    SimpliSafe provides three plans that offer either DIY installation or professional installation.

    • Self-Monitored – $0/month for DIY monitoring
    • Standard – $14.99/month for professional monitoring
    • Interactive – $24.99/month for professional monitoring

    The price of the equipment may vary depending on your choice of plan. You can view some of the options SimpliSafe offers here.

    The self-monitored plan offers no monitoring support, meaning tripped alarms make noise but won’t connect with local emergency services. The Standard plan adds professional monitoring, while the Interactive plan comes with a mobile control app. With SimpliSafe, you can take advantage of a 60-day trial period as well as a 60-day money-back guarantee.

    Customer Service

    SimpliSafe has been accredited with the BBB since 2013 and enjoys an A+ rating with 1.5 stars out of 5 based on customer reviews. You can connect with SimpliSafe at 1-800-548-9508 from 9 a.m. to midnight EST or via email.

    Installation Options

    SimpliSafe offers substantial plan flexibility which allows you to choose the equipment, installation, and monitoring options that best fit your needs and budget. You can opt for professional installation services or do it yourself. Customized equipment packages come with anywhere between 3 to 12 devices including base stations and keypads, entry sensors, motion sensors, and sirens. 

    Brinks Home Security

    Best Customer Service
    Brinks Security

    Brinks Home Security

    Pricing

    Brinks offers three plans with varying equipment packages.

    • Brinks Smart Security Essential – $29/month for monitoring, plus $499 for equipment
    • Brinks Smart Security Complete – $39/month for monitoring, plus $799 for equipment
    • Brinks Smart Security Ultimate – $39/month for monitoring, plus $1,099 for equipment

    Brinks Smart Security Essential is easy to install yourself and includes a smart hub, wireless motion sensor, and wireless door sensor. The Smart Security Complete plan comes with an HD indoor camera but does not include professional installation, while the Smart Security Ultimate includes a video doorbell, outdoor camera, and professional installation. While Brinks offers only month-to-month or 36-month contracts, its home security systems come with a 30-day trial and a 30-day money-back guarantee.

    Customer Service

    Brinks gets an A+ rating from the BBB and has been accredited since 2011, however they only rated a 1 out of 5 stars on customer reviews. The Brinks online help center answers common security issues and customers can get in touch  with customer service any time for assistance.

    Installation Options

    You can choose to install a Brinks Home Security system yourself or have Brinks professionals take care of the setup. While the DIY option comes at no cost, professional install pricing isn’t quite as consistent and isn’t clearly laid out on its website.

    How We Chose the Best Home Security Monitoring Companies

    To select the best home security monitoring companies, we looked at where they excel—and where they come up short—considering important categories such as pricing, installation options, and customer service.

    Home Security Monitoring Company FAQ

    About the Authors

    Doug Bonderud is an award-winning freelance writer with the unique ability to translate complex financial concepts into approachable, actionable content that both captures reader interest and delivers key brand messaging.

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