We’re an evidence-first reviews team that tests services hands-on, documents methods you can repeat, and backs every claim with verifiable sources. Our approach follows Google’s guidance for high-quality reviews (first-hand evidence, quantitative comparisons, clear pros/cons) and the authenticity and moderation principles in ISO 20488. We keep editorial decisions independent and disclose any material connections in line with the FTC Endorsement Guides, and we align with emerging anti-fake-review enforcement such as the UK’s DMCC Act. To verify service-quality claims, we triangulate internal tests with third‑party benchmarks (e.g., ACSI industry CSAT, NICE Satmetrix NPS, Ofcom service metrics, and Uptime Institute outage analysis). We publish date-stamped tests, keep logs/screenshots, and maintain reproducible environments and update notes so you can see what changed and why. Technology underpins our work: API/data feeds and lab instrumentation capture real-time prices and reliability, while AI-assisted analysis is used with human oversight and clear labeling; we also optimize structured data per Review Snippet guidance to surface trustworthy facts in search and adapt to AI summaries such as Google’s AI Overviews.
What we review
We focus on complex, high‑impact services—insurance, home security, internet/broadband, travel, and banking/fintech—where the right choice depends on more than price. In homeowners insurance, we track catastrophe exposure and prevention programs: insured natural‑catastrophe losses have repeatedly exceeded $100B in recent years per Swiss Re sigma, and carriers are expanding AI‑enabled underwriting and device‑based mitigation (e.g., leak‑detection shut‑offs) highlighted by Deloitte’s 2025 outlook and LexisNexis Home Insurance Trends. We evaluate which providers recognize discounts for monitored alarms and sensors as advised by the Insurance Information Institute. In home security, about one‑third of U.S. internet households own a system (Parks Associates), with growth in DIY + optional pro monitoring; we assess interoperability (including Matter 1.4), verification standards like TMA AVS‑01, contract flexibility, and privacy controls. Across categories, our comparisons surface total cost of ownership (equipment, monitoring/cloud storage, fees), privacy/data practices, and control/lock‑in risks. We also incorporate regulatory changes that affect value and rights—such as FCC broadband “nutrition” labels, DOT rules on automatic airline refunds and fee transparency, and the CFPB’s open‑banking rule enabling secure API‑based comparisons (Personal Financial Data Rights). Fast‑moving services are re‑tested on a quarterly cadence (or biannually where change is slower), with visible update dates and change logs.
Meet the Team
Guillermo leads the Reviews team. A graduate of MIT, he has a background in technology and business leadership from his time at Amazon and Red Ventures.
Guillermo Mirandés
General Manager
Guillermo Mirandés
General Manager
Diego is part of Reviews’ Partnerships team. He has led business development in the insurance and financial services space. He has a Juris Doctor and Bachelor’s Degree in Finance.
Email: [email protected]
Diego Segurola
Strategic Partnerships Lead
Diego Segurola
Strategic Partnerships Lead
Sebastian is part of Reviews’ Partnerships team. He’s held roles from SEO to Monetization within the business. Graduated from Penn State with an Energy Business and Finance degree.
Sebastián Micheo
Strategic Partnerships
Sebastián Micheo
Strategic Partnerships
Ivey is our Communications Manager extraordinaire. She is responsible for building brand awareness for Reviews by developing communication strategies and relations.
Email: [email protected]
Ivey O’Neal
Communications Manager
Ivey O’Neal
Communications Manager
Marie is a senior editor at Reviews.com with over 15 years of experience in financial, business and tech journalism. She has worked as advisor for insurance and high tech startups.
Marie Custodio
Senior Editor
Marie Custodio
Senior Editor
Adam Morgan is a senior editor at Reviews.com and an award-winning journalist whose writing has been featured in The Guardian, Los Angeles Times, Chicago Tribune, The AV Club.
Adam Morgan
Senior Editor
Adam Morgan
Senior Editor
For over 2 years on Reviews.com Brett has done everything from writing, editing, and publishing. A philosophy gradute from UNCA, Brett brings curiosity and expertise to the table.
BRETT BENNINGFIELD
Associate Web Publisher
BRETT BENNINGFIELD
Associate Web Publisher
JERMAINE LECKY
Associate Web Publisher
JERMAINE LECKY
Associate Web Publisher
Rob is a web publisher for Reviews.com. He previously worked as a filmmaker after finishing his MFA in film production in Los Angeles.
Robert Gould
Home Category
Contributor
Robert Gould
Home Category
Contributor
Creative and crafty at heart, Tatiana is our Content Marketing Director. She holds a BFA in industrial design, MBA in finances and previously worked in the start-up community.
Email: [email protected]
Tatiana Rosado
Content Marketing Director
Tatiana Rosado
Content Marketing Director
Sofia is a part of Reviews’ Content Marketing team. She previously worked at a tech startup and graduated from the University of Puerto Rico where she studied marketing.
Sofía Toledo
Content Marketing Associate
Sofía Toledo
Content Marketing Associate
Ryan is part of Reviews’ Content Marketing team. He graduated from Queens University of Charlotte and previously worked on multiple political campaigns in field and communications.
Ryan Morrice
Content Marketing Associate
Ryan Morrice
Content Marketing Associate
Yamil is part of the Reviews Engineering Team. He previously worked at his own startup and as a tech consultant. He studied engineering at the University of Puerto Rico.
Yamil Cruz
Lead Engineer
Yamil Cruz
Lead Engineer
Alexis is part of the Reviews Engineering Team. He has a Master in Physics from University of Puerto Rico. Before Reviews he worked in the aerospace industry doing software development.
Alexis París
Software Engineer
Alexis París
Software Engineer
Alexandra is part of Reviews Engineering team as a full stack developer. She graduated from Cornell University, where she majored in Information Science with a minor in Psychology.
Alexandra Ward
Software Engineer
Alexandra Ward
Software Engineer
Johan is part of our Engineering team. He previously worked in the ad industry as a Creative Technologist. He has a Master’s in Open Systems from the Interamerican University of Puerto Rico.
Johan Rivera
Software Engineer
Johan Rivera
Software Engineer
Orialis is part of the Reviews’ design team. She has worked with various companies as part of their in-house design team and graduated with a BFA in Graphic Design from SCAD.
Orialis Valentín
Digital Designer
Orialis Valentín
Digital Designer
Brian is part of the Reviews’ SEO team. He previously worked as a Consultant in the Banking & Insurance industries. He graduated as an Engineer from the University of Puerto Rico.
Brian Miranda
SEO
Brian Miranda
SEO
Stephanie is part of the Reviews.com SEO team. She’s a CPA who obtained her MBA from The University of Texas at Austin. She previously worked in the financial services industry.
Stephanie Garau
SEO
Stephanie Garau
SEO
Andres is part of the Reviews.com SEO team. He graduated from Notre Dame with a degree in Finance and a Master’s in Accounting. He previosuly worked in the insurance industry.
Andrés Casellas
SEO
Andrés Casellas
SEO
Oscar is a part of Reviews’ product team. He previously worked at Google and on various startups’ product teams. He graduated from UPenn where he studied marketing & economics.
Oscar Cullen
UX and Product
Oscar Cullen
UX and Product
Kevin is part of our product team. He has worked as an analyst for the Health and Finance industries. He graduated from UPR-Cayey, where he studied Applied Mathematics.
Kevin Torres
UX and Product
Kevin Torres
UX and Product
The Reviewers
(The Extension Team)
In order to go deeper, we have partnered with a group of contributing reviewers that are experts at distilling complex topics into simple and actionable content for you. Together, we look at things from a variety of perspectives, spend hours digging for and organizing necessary data points, explain ambiguous terms, and simplify all of this in beautifully designed pages optimized to help you find what is right for your life.
Lorraine Roberte is a South Florida-based personal finance writer. Her work has been published on sites such as Thrive Global, Elephant Journal, Red Tricycle and Tweak Your Biz.
Lorraine Roberte
Lorraine Roberte
Mary has been covering auto and home insurance for Reviews.com for five years. She earned B.S. and M.A. degrees from Nazareth College in Rochester, N.Y.
Mary Van Kauren
Mary Van Kauren
Nicki is a writer and journalist with more than 18 years of experience, writing for publications for USA Today, Entrepreneur, Marketing Land, American and Art Collector magazine.
Nicki Escudero
Nicki Escudero
Lauren is a finance writer. Her work has appeared in online publications such as Bankrate and The Simple Dollar. She graduated from Georgetown University with a BA in Japanese.
Lauren Ward
Lauren Ward
Lena Borrelli
Lena Borrelli
Doug is an award-winning freelance writer with the ability to translate complex financial concepts into approachable, actionable items that captures the readers interest.
Doug Bonderud
Doug Bonderud
How we find the best of everything
Start with research
We spend hours diving into data such as insurance coverage, customer satisfaction for different internet providers, and even how hard it is to install the equipment for different home security providers.
Methodology for each decision
We determine the criteria necessary to compare providers and help you make the best decision.
Write in an easy to understand way
We work with an exceptional group of reviewers who distill complex topics in a way that’s easy to read which, combined with our latest designs, help make your life easier to navigate.
How We Make Money
Reviews.com is reader-supported. If you click on or buy something via links on our site, we may earn a commission. We place clear, proximate disclosures near recommendations and comparison tables consistent with the FTC Endorsement Guides and The Trust Project’s transparency expectations (Trust Indicators). Our editorial team operates behind a strict firewall—partners do not approve content, rankings, or test results—and we avoid manipulative design, aligning with platform and regulatory guidance (e.g., the EU Digital Services Act). We are not a “thin affiliate”: we add substantial value through original testing and analysis per Google’s policies. We audit disclosures and tracking quarterly, respect consent under evolving state privacy laws (IAPP tracker), and maintain a public corrections workflow. Your support helps fund rigorous testing while preserving our independence.
