THE GOOD

Extremely fast speeds:

With download speeds reaching 150 Mbps, Cox Communications is well-suited for gamers, streaming video lovers, and households with computers, TVs, and tablets all connected to the Internet at once. Upload speeds are also far better than what most cable Internet companies offer, with their best plan delivering 20 Mbps. Speeds like these result in reduced load time and a much more enjoyable Internet experience for you.

Design your own bundle:

Cox doesn't just confine you to a few different bundle options. Instead, they allow you to create your own bundle where you can choose from several TV, Internet, and phone plans to create whatever combination is best for you. This level of customization is available from some other cable Internet providers, but certainly not all of them.

No activation fee:

You don't have to pay an activation fee when you sign up for any of Cox's cable Internet plans. In an industry where activation fees are the norm, you should be able to save a fair amount of money up front, especially when you consider that some companies have activation fees that can reach up to $200. So if keeping costs down is paramount in your search for a cable Internet provider, and Cox is in your area, they may be the right choice.

Free cloud storage:

When you sign up for Cox's cable Internet service, you also get free cloud storage. The amount that you are able to store depends on which plan you select, but even their Essential plan offers plenty of room for backing up your most important files. Though not everyone may use this backup, it's still a nice bonus you don't find with many other Internet service providers.

THE BAD

Prices increase after three months:

Cox Communications' promotional price doesn't last long. After three months, the monthly prices are raised a fairly significant amount. The only silver lining here is that there is only one price increase so you are not hit with any other rate increases as time goes on.

No money-back guarantee:

Almost every cable Internet service provider offers some kind of money-back guarantee on their services, but Cox is one of the exceptions. It's not a major strike against Cox considering they don't require any contracts and provide some of the fastest Internet speeds available.

THE DETAILS

Provider Details
Monthly Price $34.99 - $88.99
Service Area Nationwide
States Available 19
Additional Fees
Early Termination Fee Up to $240
Equipment Lease Fee $6.99/month
Installation Fee None
One-Time Setup Fee None
Other Fees None

FEATURES

Title
  • No Activation Fees The Internet service provider doesn't charge any activation fees.

  • No Contract You can get Internet service without signing any contract.

  • No Long-Term Contract You can get Internet service without signing a contract that is longer than one year.

  • Short-Term Contract You can get Internet service without signing a contract that is longer than six months.

  • Money-Back Guarantee The Internet service provider offers some form of money back guarantee within an allotted time period.

  • No Early Termination Fees The Internet service provider does not charge a termination fee if you cancel your contract early.

  • No Price Increases The Internet service provider does not automatically increase prices at certain time periods.

  • Extreme Performance The Internet service offers download speeds over 100 Mbps.

  • High Performance The Internet service offers download speeds between 51 and 100 Mbps.

  • High Speed Plus The Internet service offers download speeds between 11 and 25 Mbps.

  • Performance High Speed The Internet service offers download speeds between 26 and 50 Mbps.

  • Standard High Speed The Internet service offers download speeds up to 10 Mbps.

  • Extreme Plus Performance The Internet service offers download speeds at over 250 Mbps.

  • No Bandwidth Throttling The internet service provider will not throttle your bandwidth, regardless of usage.

  • 24-Hour Support You can receive customer service or support 24 hours a day through a dedicated support line.

  • Email/Ticket The Internet service provider has an email or ticket system dedicated to support.

  • Live Chat The Internet service provider offers live chat support.

  • Phone You can contact the Internet service provider by phone to get support.

  • Social Media You can contact the Internet service provider with questions through social media websites.

  • Tech Support The Internet service provider offers technical support.

  • Make Payment You can make a payment online.

  • Manage Email Accounts You can manage email accounts online.

  • Update Contact Information You can update your contact information online.

  • Update Payment Method You can update your payment method online.

  • View Bill You can view your bill online.

  • Internet Modem The Internet service provider offers an Internet modem, usually to rent.

  • Wireless Gateway The Internet service provider has a single device that brings together all your services (Internet and TV) and distributes them throughout your home.

  • Free Internet Modem The Internet service provider offers a free Internet modem.

  • Free Shipping The Internet provider will ship any equipment needed for free.

  • Installation Warranty The Internet service provider offers free assistance with anything that needs to be fixed within a certain time period after installation.

  • Professional Installation The Internet service provider offers professional installation.

  • Schedule Online You can schedule a professional installation appointment online.

  • Self Installation You can install the equipment needed to get Internet service on your own.

  • Authorized Dealers You can sign up for Internet service in person through an authorized dealer at a retail location.

  • Find a Dealer The Internet service provider's website has a feature that helps you find a dealer closest to you.

  • Online You can sign up for Internet service online.

  • Phone You can sign up for Internet service by phone.

  • Plan Selector The Internet service provider's website provides a plan selector tool to help you pick the right plan for your needs.

  • No Credit Check You can get Internet service without going through a credit check.

  • Bundled Phone Service You can add phone service to your Internet package.

  • Bundled TV Service You can add television to your Internet package.

  • Free Email Accounts The Internet service comes with free email accounts.

  • Wi-Fi Hot Spot Access The Internet service comes with Wi-Fi hot spot access so that you can connect to your Internet service on the go.

  • FAQ The Internet service provider has a list of answers to frequently asked questions.

  • Forum The Internet service provider has an interactive forum where users can post questions and answers.

  • Knowledge Base The Internet service provider has a knowledge base of detailed help articles.

  • User Guide The Internet service provider has a user guide or training manual available.

PRICING

Cox Internet Essential

Price: $34.99/month (3 months)
Download Rate: 5Mbps
Upload Rate: 1Mbps
Data Allowance: 100GB

Cox Internet Preferred

Price: $49.99/month (3 months)
Download Rate: 25Mbps
Upload Rate: 5Mbps
Data Allowance: 250GB

Cox Internet Premier

Price: $60.99/month (3 months)
Download Rate: 50Mbps
Upload Rate: 10Mbps
Data Allowance: 300GB

Cox Internet Ultimate

Price: $88.99/month (3 months)
Download Rate: 100Mbps
Upload Rate: 20Mbps
Data Allowance: 400GB

* Package details and pricing may vary according to location.

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