THE GOOD

Affordable rates:

NetZero's regular rates are much lower than their competitors, making them a great option for anyone looking for DSL Internet on a budget. They also offer some excellent introductory rates for the first three months, saving you even more money. Even if keeping costs low is not your top priority when searching for an Internet service provider, there's no denying that their prices make NetZero a very appealing option for DSL Internet.

Free modem with every plan:

There are no equipment lease fees with NetZero. Instead, the wireless modem is included free of charge with your plan. This is a great bonus that you don't often find with DSL Internet providers, and it saves you at least a few dollars per month. This likely won't be a deciding factor when choosing a DSL service provider, but it's still something to keep in mind.

THE BAD

Plans require 12-month contract:

You cannot get NetZero's DSL service unless you first sign a 12-month contract. Most Internet service providers do not require this from their customers, and so you may be a little annoyed that NetZero does. They also offer a money-back guarantee, though, so you can return their services after a month if you decide they are not for you, but that may not be enough for some people. If you would rather avoid contracts, there are several other DSL Internet providers that offer contract-free service.

Slow speeds:

NetZero's speeds aren't the most desirable, maxing out at 6 Mbps on their best plan. Upload speeds are similarly slow with only 768 Kbps available. This probably is not enough for frequent Internet users, particularly for those who like to watch videos or play games online. If this concerns you, it may be wise to look into other DSL Internet companies or another type of Internet that offer higher speeds, such as cable Internet. However, NetZero could still be a good fit for you if your Internet needs are simpler.

No bundling packages:

NetZero does not offer phone or TV service, so there is no way to bundle those services with your DSL Internet. Most other companies in the industry offer phone service at the very least and some even require that it be purchased with the DSL Internet, so it is quite surprising that NetZero does not provide it. If you are just interested in Internet, this obviously won't be an issue, but if you are looking for the convenience of getting all your services in one place, NetZero isn't the right company for you.

Professional install done by another company:

If you choose to have your NetZero DSL system professionally installed instead of doing it yourself, you have to contact a separate company, Gurus2Go. NetZero does not do any of their own installations, unlike most other DSL Internet companies. This could be a little frustrating for you since having to contact and schedule an appointment with a separate company means extra time and hassle on your part. But if you choose to self install, you won't have to worry about this.

THE DETAILS

Provider Details
Monthly Price $9.95 - $32.95
Service Area Nationwide
States Available 28
Additional Fees
Early Termination Fee $150
Equipment Lease Fee None
Installation Fee N/A
One-Time Setup Fee $29.95
Other Fees Network Management Surcharge: $2.95/month

FEATURES

Title
  • Standard High Speed The Internet service offers download speeds up to 10 Mbps.

  • Unlimited Data The Internet service allows unlimited data usage.

  • High Speed Plus The Internet service offers download speeds between 11 and 25 Mbps.

  • No Bandwidth Throttling The internet service provider will not throttle your bandwidth, regardless of usage.

  • Performance High Speed The Internet service offers download speeds between 26 and 50 Mbps.

  • 24-Hour Support You can receive customer service or support 24 hours a day through a dedicated support line.

  • Email/Ticket The Internet service provider has an email or ticket system dedicated to support.

  • Phone You can contact the Internet service provider by phone to get support.

  • Social Media You can contact the Internet service provider with questions through social media websites.

  • Tech Support The Internet service provider offers technical support.

  • Live Chat The Internet service provider offers live chat support.

  • Make Payment You can make a payment online.

  • Manage Email Accounts You can manage email accounts online.

  • Update Contact Information You can update your contact information online.

  • Update Payment Method You can update your payment method online.

  • View Bill You can view your bill online.

  • Money-Back Guarantee The Internet service provider offers some form of money back guarantee within an allotted time period.

  • No Activation Fees The Internet service provider doesn't charge any activation fees.

  • No Long-Term Contract You can get Internet service without signing a contract that is longer than one year.

  • No Contract You can get Internet service without signing any contract.

  • No Early Termination Fees The Internet service provider does not charge a termination fee if you cancel your contract early.

  • No Price Increases The Internet service provider does not automatically increase prices at certain time periods.

  • Short-Term Contract You can get Internet service without signing a contract that is longer than six months.

  • Free Internet Modem The Internet service provider offers a free Internet modem.

  • Internet Modem The Internet service provider offers an Internet modem, usually to rent.

  • Wireless Gateway The Internet service provider has a single device that brings together all your services (Internet and TV) and distributes them throughout your home.

  • Free Shipping The Internet provider will ship any equipment needed for free.

  • Professional Installation The Internet service provider offers professional installation.

  • Self Installation You can install the equipment needed to get Internet service on your own.

  • Installation Warranty The Internet service provider offers free assistance with anything that needs to be fixed within a certain time period after installation.

  • Schedule Online You can schedule a professional installation appointment online.

  • No Credit Check You can get Internet service without going through a credit check.

  • Online You can sign up for Internet service online.

  • Phone You can sign up for Internet service by phone.

  • Authorized Dealers You can sign up for Internet service in person through an authorized dealer at a retail location.

  • Find a Dealer The Internet service provider's website has a feature that helps you find a dealer closest to you.

  • Plan Selector The Internet service provider's website provides a plan selector tool to help you pick the right plan for your needs.

  • Free Email Accounts The Internet service comes with free email accounts.

  • Bundled Phone Service You can add phone service to your Internet package.

  • Bundled TV Service You can add television to your Internet package.

  • Wi-Fi Hot Spot Access The Internet service comes with Wi-Fi hot spot access so that you can connect to your Internet service on the go.

  • FAQ The Internet service provider has a list of answers to frequently asked questions.

  • Knowledge Base The Internet service provider has a knowledge base of detailed help articles.

  • User Guide The Internet service provider has a user guide or training manual available.

  • Forum The Internet service provider has an interactive forum where users can post questions and answers.

PRICING

Saver

Price: $9.95/month (6 months)
Download Rate: 768Kbps
Upload Rate: 128Kbps
Data Allowance: Unlimited

Speedsaver

Price: $17.95/month (3 months)
Download Rate: 1.5Mbps
Upload Rate: 384Kbps
Data Allowance: Unlimited

Pro

Price: $27.95 - $29.95/month
Download Rate: 3Mbps
Upload Rate: 768Kbps
Data Allowance: Unlimited

Ultra

Price: $32.95/month
Download Rate: 6Mbps
Upload Rate: 768Kbps
Data Allowance: Unlimited

* Package details and pricing may vary according to location.

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