Comcast Review

Comcast XFINITY® Voice plans include unlimited nationwide talk and text both at home and on the go. Their services are more expensive than most of the industry, but you can save by bundling with Internet or TV.

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The Good

Save money by bundling

If you happen to be shopping for TV or Internet service, Comcast is a great company to choose for your VoIP service because they offer a wide variety of bundles to help you save on all three. Mix and match the services you need and choose from a number of different packages. The more services you bundle, the more you save. You might even get something extra, like a Visa® prepaid card. Few other VoIP companies offer these other services, which makes Comcast one of the top choices for VoIP phone service if you’re interested in bundling.

Top choice for international calls

Comcast offers a number of add-ons to customers who need to make frequent phone calls to other countries. The World Select plan gives you 300 minutes of international calling per month to 82 countries around the world. If you only need to call a certain region, such as Latin America or Western Europe, Comcast has specialized plans designed just for these areas. There are also two different plans available for international calls to Mexico. If you run out of minutes, you’re free to purchase more Carefree Minutes® as needed to use toward international calls.

Talk and text on the go

With the XFINITY Connect app for Android and Apple devices, you can make calls from your XFINITY® Voice number while you’re away from home. Send texts as well and access your voicemail. Set up your account to forward all calls to your cell phone so you don’t miss anything. You can even access your Comcast XFINITY account and pay your bill right from your phone. If you spend a lot of time out of the house, having a tool like this is very useful. It probably won’t be a deciding factor for most people, but it’s something to keep in the back of your mind.

Choose any type of phone number

Comcast XFINITY® Voice customers have the option to port their own home phone number or to receive a new one when they sign up. Most residential customers usually go with a local number in their area code. Businesses have the additional option to create toll-free and vanity numbers. Vanity numbers are great if you want to make your number unique and easy to remember. This type of number isn’t available through most VoIP providers, so move Comcast up your list if a vanity number is something you’re interested in.

Installation included with purchase

Once you’ve purchased your Comcast XFINITY® Voice service, a Comcast technician delivers the equipment to your home and installs it for you. They also walk you through how to use the VoIP service and give you a user guide for reference in case you aren’t sure how to use a particular feature. Installing a VoIP adapter generally isn’t very difficult, but it’s nice to see Comcast making an effort to ensure their customers have a properly installed phone system and understand how it works. If you’d prefer to do it yourself, Comcast will send you a Self Installation Kit with instructions on how to get your system up and running.

The Bad

Expensive after introductory rate

Comcast offers special introductory pricing for the first six months after purchasing XFINITY® Voice service. Once that special rate runs out, however, expect your monthly bill to increase considerably — to as much as $45 per month. The exact rate you pay depends on where you live and whether you’re currently subscribed to other Comcast services. These prices are considerably higher than most of the industry. Companies like Lingo offer unlimited plans for only $15 per month, and they might be a better fit for you if you’re trying to keep costs low.

Monthly adapter fee

In addition to the monthly service charge and any applicable taxes, you must pay $8 per month to rent the XFINITY® Voice adapter from the company. Comcast doesn’t allow you to use your own VoIP adapter, so there’s no way to get around paying this fee. On top of their already above-average monthly rates, this additional cost could put Comcast out of reach for those on a tight budget, so it’s important to figure in this adapter fee when determining how much the XFINITY® Voice service is going to cost you.

The Details

Details

  • Early Termination Fee: Contact Company
  • Money-Back Guarantee: 30 days
  • Monthly Price: $29.99 - $44.95
  • Setup Fee: $29.95 (waived if purchased on comcast.com)
  • Shipping and Handling Fees: Varies by location

Pricing - Residential Plans

XFINITY Voice Local with More

  • Monthly Rate: $34.95
  • Contracts Offered: Month-to-Month
  • Local/Long Distance Minutes Included: Unlimited local ($0.05 per minute for long distance)
  • International Minutes Included: None

XFINITY Voice Unlimited

  • Monthly Rate: $29.99 (first six months, then $39.95 - $44.95)
  • Contracts Offered: Month-to-Month
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None

Pricing - Business Plans

Comcast Business Phone

  • Monthly Rate: $29.95/line
  • Contracts Offered: One-Year, Two-Year, Three-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None

Business VoiceEdge

  • Monthly Rate: $24.95/line - $34.95/line, $9.95/seat - $19.95/seat
  • Contracts Offered: One-Year, Two-Year, Three-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None

PRI Trunks

  • Monthly Rate: $349 - $1,227
  • Contracts Offered: One-Year, Two-Year, Three-Year
  • Local/Long Distance Minutes Included: Unlimited
  • International Minutes Included: None