Travelers Car Insurance Review
- Extensive coverage options
- Hard-to-find accident forgiveness and gap insurance
- Rental reimbursement and new car replacement
- Claims satisfaction above the industry average
How We Reviewed Travelers Auto Insurance
4 companies compared
8 experts interviewed
5 ratings evaluated
Travelers Auto Insurance Review
Travelers Insurance is one of the largest insurance companies in the country, which translates to a range of coverage options and discounts you won’t find with most providers. Such a comprehensive selection means you’ll be able to build a personalized policy that fits your needs, with an online quote tool and helpful agents available to help you along the way. That broad coverage is paired with a diverse set of discounts. Granted, there’s no guarantee of low rates; however, Travelers’ extensive range of deductions provides more opportunities for savings than most companies. On top of all this, Travelers boasts an impressive score of 866 out of 1,000 on the J.D. Power 2018 Auto Claims Satisfaction Study. That’s five points higher than the industry average and, more importantly, is a good indicator that it’ll be smooth sailing when you need to file a claim.
Travelers Insurance Overview
- In business since: 1853
- A.M. Best financial strength rating: A++
- Policy types: Car and boat
- Hard-to-find coverage and discounts
- Above average claims satisfaction
Travelers Insurance’s Claim
Travelers Insurance claims to offer “The right insurance for you.”
Is it true?
It really depends on what you are looking for and if Travelers has the offerings to match those needs. Travelers certainly offers competitive policy options including the supplemental coverage choices we’ve come to expect from major insurers, like roadside assistance and rental reimbursement. It also offers options that are less common in the auto insurance industry, including accident forgiveness and gap coverage (which pays the difference between the value of a wrecked vehicle and the amount still owed on its loan). Plus, Travelers boasts more discounts than most providers we’ve looked at, giving you more opportunities to save on monthly premiums and what might amount to your lowest rate for coverage.
Another factor that weighs in favor of its claim is the above industry average score that Travelers maintains on the J.D. Power auto claims study. The score of 866 out of 1,000 (5 points higher than the industry average) is a good indication of a smooth claims process. That combined with a perfect A++ from A.M. Best in financial strength amounts to an auto insurance provider that won’t give you the runaround when it comes time to file a claim.
Travelers Insurance Features
In addition to deductions for having multiple policies or insuring multiple vehicles under your plan, Travelers offers easily accessible discounts for signing new policies and consistently paying your premium on time, with savings of up to 10% and 15%, respectively. It also includes a 2-3% discount for setting up an electronic funds transfer directly from your bank account to pay your monthly bill. And like many other major insurance companies, Travelers offers deductions for students who maintain a B average or higher (8% savings), as well as for students who spend most of the year away at school and only drive when home on vacation (7% savings).
If you took out loans to help pay for your car, gap coverage is an important supplement to protect you financially if your vehicle gets totaled. Gap insurance pays the difference between the value of your damaged car and the amount remaining on its loans so that you’re not stuck making payments for a vehicle you can’t use. This coverage is particularly appealing if you’ve recently purchased your car and still have a large amount outstanding on your loans.
Travelers understands that accidents happen, even to the best of us. The Responsible Driver Plan is a supplemental coverage option that includes accident forgiveness for one accident every 36 months, as well as minor violation forgiveness for one minor violation every 36 months. This prevents such incidents from raising the price of your premium.
New car replacement
If you’re involved in an accident that totals your car, the toll can be especially devastating if the car’s brand new. Thankfully, Travelers offers a program called Premier New Car Replacement, which provides you with a vehicle of the same make and model if your new ride is totaled within the first five years.
No safety feature discounts
Most insurers offer discounts for safety features like anti-lock brakes, anti-theft devices, airbags, and daytime lights, but Travelers doesn’t offer these deductions. That means if you’ve recently purchased a new vehicle, you won’t see any savings from the safety features that often come included in newer models.
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Travelers vs. Progressive
Travelers ranked higher than Progressive in just about every measure we looked at. It has more supplemental coverage options, and higher financial strength ratings. That said, Progressive was one of the only companies we saw that had a discount for drivers under 18, so it could be a cheaper option for families with younger drivers.
Travelers vs. Allstate
We preferred Travelers’ comprehensive coverage over Allstate's in every area but one: Allstate has some of the best discounts and resources in the business for new drivers. Its Smart Student Discount applies to any student driver under 25, as long as they’re maintaining good grades or going to school within 100 miles of their home.
Travelers vs. State Farm
Travelers, with its wide range of supplemental coverage options and discounts, offers more to most drivers than State Farm. That said, anyone who drives for rideshare apps like Uber and Lyft should consider State Farm first. State Farm offers rideshare coverage in 42 states and the District of Columbia, compared to Travelers’ two states (Illinois and Colorado), allowing you to easily add the coverage to an existing auto insurance plan.
Travelers Car Insurance FAQ
Does Travelers cover rental car reimbursement?
Travelers’ rental coverage add-on pays for a rental car if your vehicle is out of commission for more than 24 hours. The accident just needs to be covered under your standard policy for the reimbursement to take effect.
Does Travelers offer roadside assistance?
Travelers does offer roadside assistance as an add-on, but we advise comparing rates and policies with third-party suppliers like AAA. While Travelers might be able to offer lower rates for roadside assistance, using such services can sometimes impact your premium.
What do I need to get a quote from Travelers?
Travelers requires a little more information than some other auto insurance providers we tested. In addition to the standard address, date of birth, full name, and email, you’ll also need to provide vehicle information, how it’s primarily used, and a log of any tickets or accidents you’ve had in the past several years.