Travelers Auto Insurance Review
- Extensive coverage options
- Hard-to-find accident forgiveness and gap insurance
- Rental reimbursement and new car replacement
- Claims satisfaction below the industry average
How We Reviewed Travelers Auto Insurance
4 companies compared
8 experts interviewed
5 ratings evaluated
Travelers Auto Insurance Review
Travelers Insurance is one of the largest insurance companies in the country, which translates to a range of coverage options and discounts you won’t find with most providers. Such a comprehensive selection means you’ll be able to build a personalized policy that fits your needs, with an online quote tool and helpful agents available to help you along the way. That broad coverage is paired with a diverse set of discounts. Granted, there’s no guarantee of low rates; however, Travelers’ extensive range of deductions provides more opportunities for savings than most companies.
Travelers Insurance claims to offer “competitive policy options and packages to ensure you get the right coverage at the right price.” It also states that having insurance is about more than protection: “It is about making the process after any incident as simple and stress-free as possible.”
Is it true?
Travelers certainly offers competitive policy options — more than any of the other top contenders from our review of the best auto insurance. The company offers the same supplemental coverage choices we’ve come to expect from major insurers, like roadside assistance and rental reimbursement, but it also offers options that are rare in the auto insurance industry, including accident forgiveness and gap coverage (which pays the difference between the value of a wrecked vehicle and the amount still owed on its loan). Plus, Travelers boasts the most discounts of our contenders, giving you more opportunities to save on monthly premiums and what might amount to your lowest rate for coverage.
But Travelers’ numbers don’t back its claim of simplifying an accident’s aftermath. Auto insurance claims satisfaction is often used to judge overall customer satisfaction because the policyholders are most likely to be critical of their insurance provider when making claims. Travelers was given a score of 866 out of 1,000 in the 2018 J.D. Power U.S. Auto Claims Satisfaction Study, which places it below the industry average and behind all of our top contenders except MetLife and Liberty Mutual. So, while you’re likely to find the coverage you need at a price you like, don’t expect Travelers to offer the painless claims handling process you can get from other major insurers.
People looking for extensive coverage options, or families with students
People looking for painless claims processing
New car replacement
Discounts for students with good grades or who are away at school
Discount for signing a new policy early
New vehicle discount
Safe driver discount
In addition to deductions for having multiple policies or insuring multiple vehicles under your plan, Travelers offers easily accessible discounts for signing new policies and paying your bill on time, with savings of up to 10% and 15%, respectively. It also includes a 2-3% discount for setting up an electronic funds transfer directly from your bank account to pay your monthly bill. And like many other major insurance companies, Travelers offers deductions for students who maintain a B average or higher (8% savings), as well as for students who spend most of the year away at school and only drive when home on vacation (7% savings).
If you took out loans to help pay for your car, gap coverage is an important supplement to protect you financially if your vehicle gets totaled. Gap insurance pays the difference between the value of your damaged car and the amount remaining on its loans so that you’re not stuck making payments for a vehicle you can’t use. This coverage is particularly appealing if you’ve recently purchased your car and still have a large amount outstanding on your loans.
Travelers understands that accidents happen, even to the best of us. The Responsible Driver Plan is a supplemental coverage option that includes accident forgiveness for one accident every 36 months, as well as minor violation forgiveness for one minor violation every 36 months. This prevents such incidents from raising the price of your premium.
New car replacement
If you’re involved in an accident that totals your car, the toll can be especially devastating if the car’s brand new. Thankfully, Travelers offers a program called Premier New Car Replacement, which provides you with a vehicle of the same make and model if your new ride is totaled within the first five years.
No safety feature discounts
Most insurers offer discounts for safety features like anti-lock brakes, anti-theft devices, airbags, and daytime lights, but Travelers doesn’t offer these deductions. That means if you’ve recently purchased a new vehicle, you won’t see any savings from the safety features that often come included in newer models.
Claims satisfaction scores
Travelers’ claims satisfaction scores were slightly below average in J.D. Power’s study — well behind industry giants like Geico, State Farm, and Allstate. That’s not to say it won’t still be your best option for auto insurance. It just means that filing a claim might be a little more of a headache than with other providers.
Enter your ZIP code for quotes in your area
Travelers vs. Progressive
Travelers ranked higher than Progressive in just about every measure we looked at. It has more supplemental coverage options, more discounts, and higher financial strength ratings. That said, Progressive was one of the only company we saw that had a discount for drivers under 18, so it could be a cheaper option for families with younger drivers.
Travelers vs. Allstate
We preferred Travelers’ comprehensive coverage over Allstate's in every area but one: Allstate has some of the best discounts and resources in the business for new drivers. Its Smart Student Discount applies to any student driver under 25, as long as they’re maintaining good grades or going to school within 100 miles of their home.
Travelers vs. State Farm
With nearly double the supplemental coverage options and discounts, Travelers is a much better option for most drivers than State Farm. That said, anyone who drives for rideshare apps like Uber and Lyft should consider State Farm first: It has rideshare coverage in 43 states (including Washington, D.C.) compared to Travelers’ two, allowing you to easily add the coverage to an existing auto insurance plan.
Does Travelers cover rental car reimbursement?
Travelers’ rental coverage add-on pays for a rental car if your vehicle is out of commission for more than 24 hours. The accident just needs to be covered under your standard policy for the reimbursement to take effect.
Does Travelers offer roadside assistance?
Travelers does offer roadside assistance as an add-on, but we advise comparing rates and policies with third-party suppliers like AAA. While Travelers might be able to offer lower rates for roadside assistance, using such services can sometimes impact your premium.
What do I need to get a quote from Travelers?
Travelers requires a little more information than some other auto insurance providers we tested. In addition to the standard address, date of birth, full name, and email, you’ll also need to provide vehicle information, how it’s primarily used, and a log of any tickets or accidents you’ve had in the past several years.