Travelers Auto Insurance Review

Travelers Insurance is one of the largest insurance companies in the country, which translates to a range of coverage options and discounts that you won’t find with most providers. Such a comprehensive selection means you’ll be able to build a personalized policy that fits your needs, with an online quote tool and helpful agents available to help you along the way. That broad coverage is paired with a diverse set of discounts. Granted, there’s no guarantee of low rates, but Travelers’ extensive range of deductions provides more opportunities for savings than most companies.

The Claim

Travelers Insurance claims to offer “competitive policy options and packages to ensure you get the right coverage at the right price.” It also states that having insurance is about more than protection: “It is about making the process after any incident as simple and stress-free as possible.”

Is it true?

Not entirely.

Travelers certainly offers competitive policy options — more than any of the other top contenders from our review of the best auto insurance. The company offers the same supplemental coverage choices we’ve come to expect from major insurers, like roadside assistance and rental reimbursement, but it also offers options that are rare in the auto insurance industry, including accident forgiveness and gap coverage (which pays the difference between the value of a wrecked vehicle and the amount still owed on its loan). Plus, Travelers boasts the most discounts of our contenders, giving you more opportunities to save on monthly premiums and what might amount to your lowest rate for coverage.

But Travelers’ numbers don’t back its claim of simplifying an accident’s aftermath. Claims satisfaction is often used to judge overall customer satisfaction because the policyholders are most likely to be critical of their insurance provider when making claims. Travelers was given a score of 851 out of 1,000 in the 2017 J.D. Power U.S. Auto Claims Satisfaction Study, which places it below the industry average and behind all of our top contenders except MetLife and Liberty Mutual. So, while you’ll likely be able to find the coverage you need at a price you like, don’t expect Travelers to offer the painless claims handling process you can get from other major insurers.

Product Overview

Best for

People looking for extensive coverage options, or families with students

Not for

People looking for painless claims processing

Features

Price
Quotes differ from person to person
In business since
1853
Standout reatures
Gap insurance
Accident forgiveness
New car replacement
Rideshare coverage
Rental reimbursement
Roadside assistance
Discounts
Hybrid vehicle discount
Discounts for students with good grades or who are away at school
Discount for signing a new policy early
New vehicle discount
Multi-car discount
Multi-policy discount
Safe driver discount
Number of states served
42 (not available in Alaska, Hawaii, Louisiana, Michigan, North Dakota, South Dakota, West Virginia, or Wyoming)
J.D. Power 2018 Insurance Shopping Study rating
829/1,000 (below industry average)
J.D. Power 2017 Auto Claims Satisfaction Study rating
851/1,000 (below industry average)
A.M. Best financial strength rating
A++ ("Superior")
Moody’s rating
A2 ("Good")
S&P Global rating
AA ("Very strong")

Driver discounts

In addition to deductions for having multiple policies or insuring multiple vehicles under your plan, Travelers offers easily accessible discounts for signing new policies and paying your bill on time, with savings of up to 10% and 15%, respectively. It also includes a 2-3% discount for setting up an electronic funds transfer directly from your bank account to pay your monthly bill. And like many other major insurance companies, Travelers offers deductions for students who maintain a B average or higher (8% savings), as well as for students who spend most of the year away at school and only drive when home on vacation (7% savings).

Gap insurance

If you took out loans to help pay for your car, gap coverage is an important supplement to protect you financially if your vehicle gets totalled. Gap insurance pays the difference between the value of your damaged car and the amount remaining on its loans so that you’re not stuck making payments for a vehicle you can’t use. This coverage is particularly appealing if you’ve recently purchased your car and still have a large amount outstanding on your loans.

Accident forgiveness

Travelers understands that accidents happen, even to the best of us. The Responsible Driver Plan is a supplemental coverage option that includes accident forgiveness for one accident every 36 months, as well as minor violation forgiveness for one minor violation every 36 months. This prevents such incidents from raising the price of your premium.

New car replacement

If you’re involved in an accident that totals your car, the toll can be especially devastating if the car is brand new. Thankfully, Travelers offers a program called Premier New Car Replacement, which provides you with a vehicle of the same make and model if your new ride is totaled within the first five years of ownership.

Possible drawbacks

No safety feature discounts

Most insurers offer discounts for safety features like anti-lock brakes, anti-theft devices, airbags, and daytime lights, but Travelers doesn’t offer these deductions. If you’ve recently purchased a new vehicle, you won’t see any savings from the safety features that often come included in newer models.

Claims satisfaction scores

Travelers’ claims satisfaction scores were slightly below average in J.D. Power’s study — well behind industry giants like GEICO, State Farm, and Allstate. That’s not to say it won’t still be your best option for auto insurance. It just means that filing a claim might be a little more of a headache than with other providers.

The Competition

Travelers Insurance
Progressive
Allstate
State Farm
Our review
Our review
Our review
Our review
A.M. Best financial strength rating
A++
A+
A+
A++
J.D. Power 2017 Claims Satisfaction Study score
851/1,000
853/1,000
864/1,000
865/1,000
Number of supplemental coverage options
14
10
12
8
Number of discounts
16
12
11
10
Online claim filing
24/7 support

Travelers vs. Progressive

Travelers ranked higher than Progressive in just about every measure we looked at. It has more supplemental coverage options, more discounts, and higher financial strength ratings. That said, Progressive was one of the only companies we saw that had a discount for drivers under 18, so it could be a cheaper option for families with younger drivers.

Travelers vs. Allstate

We preferred Travelers’ comprehensive coverage over Allstate’s in every area but one: Allstate has some of the best discounts and resources in the business for new drivers. Its Smart Student Discount applies to any student driver under 25, as long as they’re maintaining good grades or going to school within 100 miles of their home.

Travelers vs. State Farm

With nearly double the supplemental coverage options and discounts, Travelers is a better option than State Farm for most drivers. That said, anyone who drives for rideshare apps like Uber and Lyft should consider State Farm first: Its rideshare coverage is available in 37 states (beating out Travelers’ two), allowing you to easily add the coverage to an existing auto insurance plan.

Travelers FAQ

Does Travelers cover rental car reimbursement?

Travelers’ rental coverage add-on pays for a rental car if your vehicle is out of commission for more than 24 hours. The accident just needs to be covered under your standard policy for the reimbursement to take effect.

Does Travelers offer roadside assistance?

Travelers does offer roadside assistance as an add-on, but we advise comparing rates and policies with third-party suppliers like AAA. While Travelers might be able to offer lower rates for roadside assistance, using such services can sometimes impact your premium.

What do I need to get a quote from Travelers?

Travelers requires a little more information than some other auto insurance providers we tested. In addition to the standard address, date of birth, full name, and email, you’ll also need to provide vehicle information, how it’s primarily used, and a log of any tickets or accidents you’ve had in the past several years.

The Bottom Line

With the most supplemental coverage options and discounts of our top contenders for auto insurance, Travelers will be able to build a policy that caters to your coverage needs at a price that fits your budget. Although its claims satisfaction score falls below the industry average, Travelers’ comprehensive coverage — backed by strong financial ratings from all of the major credit rating agencies — makes it one of the best options in the auto insurance world.