Travelers Auto Insurance Review

Travelers Insurance is one of the largest insurance companies in the country, which translates to a range of coverage options and discounts you won’t find with most providers. Such a comprehensive selection means you’ll be able to build a personalized policy that fits your needs, with an online quote tool and helpful agents available to help you along the way. That broad coverage is paired with a diverse set of discounts. Granted, there’s no guarantee of low rates; however, Travelers’ extensive range of deductions provides more opportunities for savings than most companies. On top of all this, Travelers boasts an impressive score of 866 out of 1,000 on the J.D. Power 2018 Auto Claims Satisfaction Study. That’s five points higher than the industry average and, more importantly, is a good indicator that it’ll be smooth sailing when you need to file a claim.

Travelers Insurance Overview

  • In business since: 1853
  • A.M. Best financial strength rating: A++
  • Policy types: Car and boat
  • Hard-to-find coverage and discounts
  • Above average claims satisfaction
Standard coverage Comprehensive
Liability
Collision
Personal Injury Protection (PIP)
Uninsured/Underinsured Motorist
Medical payments
Unique coverage Gap insurance
Accident forgiveness
New car replacement
Rideshare coverage
Rental reimbursement
Roadside assistance
Standard discounts Multi-policy
Multi-car
Home ownership
Safe driver
Continuous insurance
New car
EFT, Paid in full and Good payer
Early quote
Good student
Student away at school
Driver training
Unique discounts Hybrid/Electric Vehicle

Travelers Insurance’s Claim

Travelers Insurance claims to offer “The right insurance for you.”

Is it true?

Maybe.

It really depends on what you are looking for and if Travelers has the offerings to match those needs. Travelers certainly offers competitive policy options including the supplemental coverage choices we’ve come to expect from major insurers, like roadside assistance and rental reimbursement. It also offers options that are less common in the auto insurance industry, including accident forgiveness and gap coverage (which pays the difference between the value of a wrecked vehicle and the amount still owed on its loan). Plus, Travelers boasts more discounts than most providers we’ve looked at, giving you more opportunities to save on monthly premiums and what might amount to your lowest rate for coverage.

Another factor that weighs in favor of its claim is the above industry average score that Travelers maintains on the J.D. Power auto claims study. The score of 866 out of 1,000 (5 points higher than the industry average) is a good indication of a smooth claims process. That combined with a perfect A++ from A.M. Best in financial strength amounts to an auto insurance provider that won’t give you the runaround when it comes time to file a claim.


Travelers

Travelers Insurance Features

Driver discounts

In addition to deductions for having multiple policies or insuring multiple vehicles under your plan, Travelers offers easily accessible discounts for signing new policies and consistently paying your premium on time, with savings of up to 10% and 15%, respectively. It also includes a 2-3% discount for setting up an electronic funds transfer directly from your bank account to pay your monthly bill. And like many other major insurance companies, Travelers offers deductions for students who maintain a B average or higher (8% savings), as well as for students who spend most of the year away at school and only drive when home on vacation (7% savings).

Gap insurance

If you took out loans to help pay for your car, gap coverage is an important supplement to protect you financially if your vehicle gets totaled. Gap insurance pays the difference between the value of your damaged car and the amount remaining on its loans so that you’re not stuck making payments for a vehicle you can’t use. This coverage is particularly appealing if you’ve recently purchased your car and still have a large amount outstanding on your loans.

Accident forgiveness

Travelers understands that accidents happen, even to the best of us. The Responsible Driver Plan is a supplemental coverage option that includes accident forgiveness for one accident every 36 months, as well as minor violation forgiveness for one minor violation every 36 months. This prevents such incidents from raising the price of your premium.

New car replacement

If you’re involved in an accident that totals your car, the toll can be especially devastating if the car’s brand new. Thankfully, Travelers offers a program called Premier New Car Replacement, which provides you with a vehicle of the same make and model if your new ride is totaled within the first five years.

Possible drawbacks

No safety feature discounts

Most insurers offer discounts for safety features like anti-lock brakes, anti-theft devices, airbags, and daytime lights, but Travelers doesn’t offer these deductions. That means if you’ve recently purchased a new vehicle, you won’t see any savings from the safety features that often come included in newer models.

Travelers' Competition

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  Travelers Insurance Progressive Allstate State Farm
Our review Our review Our review
A.M. Best financial strength rating A++ A+ A+ A++
J.D. Power 2018 Auto Claims Satisfaction Study score 866/1,000 849/1,000 857/1,000 864/1,000
Online claim filing
24/7 support
View plans View plans View plans View plans

Travelers vs. Progressive

Travelers ranked higher than Progressive in just about every measure we looked at. It has more supplemental coverage options, and higher financial strength ratings. That said, Progressive was one of the only companies we saw that had a discount for drivers under 18, so it could be a cheaper option for families with younger drivers.

Travelers vs. Allstate

We preferred Travelers’ comprehensive coverage over Allstate's in every area but one: Allstate has some of the best discounts and resources in the business for new drivers. Its Smart Student Discount applies to any student driver under 25, as long as they’re maintaining good grades or going to school within 100 miles of their home.

Travelers vs. State Farm

Travelers, with its wide range of supplemental coverage options and discounts, offers more to most drivers than State Farm. That said, anyone who drives for rideshare apps like Uber and Lyft should consider State Farm first. State Farm offers rideshare coverage in 42 states and the District of Columbia, compared to Travelers’ two states (Illinois and Colorado), allowing you to easily add the coverage to an existing auto insurance plan.

Travelers Car Insurance FAQ

Does Travelers cover rental car reimbursement?

Travelers’ rental coverage add-on pays for a rental car if your vehicle is out of commission for more than 24 hours. The accident just needs to be covered under your standard policy for the reimbursement to take effect.

Does Travelers offer roadside assistance?

Travelers does offer roadside assistance as an add-on, but we advise comparing rates and policies with third-party suppliers like AAA. While Travelers might be able to offer lower rates for roadside assistance, using such services can sometimes impact your premium.

What do I need to get a quote from Travelers?

Travelers requires a little more information than some other auto insurance providers we tested. In addition to the standard address, date of birth, full name, and email, you’ll also need to provide vehicle information, how it’s primarily used, and a log of any tickets or accidents you’ve had in the past several years.

Travelers Insurance Review: The Bottom Line

With more supplemental coverage options and discounts compared to most top contenders for auto insurance, Travelers will be able to build a policy that caters to your coverage needs at a price that fits your budget. Combine that with an above average claims satisfaction score and strong financial ratings from all of the major credit rating agencies and Travelers may be one of your best options in the auto insurance world.


Travelers

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