Ackerman Security Review

Ackerman Security is an Atlanta-based security brand that now concentrates on Metro Atlanta/North Georgia. Public records and industry coverage indicate many legacy residential accounts were transitioned to ADT for ongoing monitoring and support, and Ackerman does not publish a current price list or detailed plan page for new residential service. Prospective residential customers in Ackerman’s footprint should expect ADT’s packages, terms, and fees to apply for professionally monitored service today (see ADT packages and the ADT Residential Services Contract), and consult Ackerman for local professional installation availability. Industry reporting has also documented the wind‑down of Ackerman’s former Washington, D.C.–area operations with affected accounts moved under ADT service arrangements (Security Systems News).

To evaluate Ackerman in 2025, we focus on four areas backed by current sources: plans (in practice via ADT), availability (Atlanta-centric), contract and pricing mechanics (per ADT’s posted terms), and customer service (live third‑party profiles such as BBB and Trustpilot).

Ackerman Security

Ackerman Home Security

View plans

Return to top

Pros:

• Local, professional installation within Metro Atlanta/North Georgia; many legacy panels/sensors can be reused after a site assessment (compatibility is system‑specific)
• Professional monitoring with modern app control and video options delivered through ADT packages (ADT; ADT + Google)
• Clear, published contract terms and guarantees apply for new/migrated monitored accounts through ADT, including a 6‑Month Money‑Back Guarantee for qualifying issues and Theft Protection Guarantee (conditions apply; ADT guarantees)

Cons:

• Single‑state residential focus (Georgia/Metro Atlanta); no current out‑of‑state residential service advertised (Ackerman; Contact)
• No current Ackerman‑specific public pricing; in practice, most residential monitoring follows ADT’s posted packages and contract terms (ADT packages)
• No Ackerman self‑monitoring plan; DIY month‑to‑month monitoring is available separately via ADT Self Setup or competitors like SimpliSafe

Ackerman Home Security – What to know in 2025

Within Metro Atlanta, Ackerman can provide local professional installation, while monitoring, mobile apps, smart‑home integrations, and contract terms for most residential accounts align with ADT’s current offerings.

*Plan/pricing context verified against official sources as of 2025; confirm your exact quote and terms locally. See ADT packages and the ADT Residential Services Contract.

Plans

Ackerman does not publish standalone residential plan pricing today; most new or migrated accounts are set up on ADT’s current package tiers.

In practice, professionally monitored service comparable to legacy Ackerman plans maps to ADT’s nationally posted packages. ADT’s pro‑installed Smart Home tiers start around $45.99/month, with higher tiers adding video features such as cloud storage and video verification; equipment and installation are quote‑based (ADT packages).

DIY buyers who want month‑to‑month flexibility can use ADT Self Setup (monitoring starts around $24.99/month; no long‑term contract). Many legacy systems (e.g., Honeywell/Resideo, DSC, 2GIG) can be partially reused after a site assessment, though communicator or module swaps may be required; final compatibility and labor are determined locally.

Technology and app experience: Under ADT, customers use the ADT+ app with deep Google Nest integration for cameras, doorbells, and thermostats (ADT + Google). Monitoring uses a cellular primary path with 24/7 professional response; higher video tiers support verification and cloud video storage (ADT packages). Broader smart‑home ecosystems continue to evolve around standards like Matter, enabling more local, cross‑platform automations (CSA: Matter 1.3).

Who is each plan best for?

• 24/7 Monitoring – Best for Atlanta‑area homeowners who want local pro installation and are comfortable with ADT‑managed monitoring, app control (ADT+), and contract terms; reuse of existing gear may be possible after on‑site evaluation.

Availability

Ackerman’s current residential footprint is Atlanta‑centric. The company’s official channels emphasize Metro Atlanta service and list only a Georgia contact location (Ackerman site; Contact page). There is no current indication of new out‑of‑state residential markets.

Historically, Ackerman operated beyond Georgia (notably in the Washington, D.C. area), but industry coverage reported that D.C.‑area residential accounts transitioned to ADT, aligning today’s focus squarely on Atlanta (Security Systems News). If you live outside Georgia, consider nationwide providers such as ADT or DIY options like SimpliSafe.

Contract & Pricing

For professionally installed monitoring now delivered through ADT, the standard initial term is typically 36 months (24 months in some jurisdictions). Early termination charges are explicitly defined in ADT’s agreement—commonly 75% of the remaining monthly service charges—along with auto‑renewal and other conditions (ADT Residential Services Contract). Equipment is purchased or financed; installation fees and any promotional credits are quote‑specific (ADT packages).

Guarantees and policies: Ackerman historically advertised guarantees (e.g., “No‑Theft” and “Seconds Count”) on marketing pages such as two written contract guarantees, but current, detailed, dated guarantees are not clearly published or verifiable. For new/migrated accounts operating under ADT, the applicable published guarantees are ADT’s, including a 6‑Month Money‑Back Guarantee for qualifying issues and a Theft Protection Guarantee reimbursing up to $500 of your homeowners‑insurance deductible if a burglary occurs while your system is armed (conditions apply; see ADT guarantees).

Moving and warranty details for migrated accounts follow ADT’s current policies and your signed agreement. Before you buy, request in writing: contract term and auto‑renewal language, early‑termination calculation, move policy, equipment warranty coverage, and any fees (ADT Residential Services Contract).

Customer Service

Ackerman Security has operated for decades, but recent customer‑experience signals skew negative across multiple platforms. The company’s BBB profile currently reflects a poor letter grade, a low average customer‑review score (roughly ~1/5), and a high complaint volume over the past 36 months; check the live letter grade, review average, and complaint counts as of today before you buy. On ilot score of 4.1/5., recent reviews trend low (“Bad”/“Poor”), citing billing/cancellation disputes and difficulty reaching support. See also ConsumerAffairs and Yelp for additional context (ConsumerAffairs; Yelp).

For support, start with Ackerman’s website and phone support at 1-800-552-1111. If your account was migrated to ADT, contact ADT customer care for billing, service, and cancellation questions and provide your account number (ADT).

Professional installation is handled by technicians who can configure compatible existing devices and add new equipment as needed. Final reuse/upgrade paths are confirmed during an on‑site assessment.

Ackerman Security vs. Other Providers

*Pricing and options change frequently; verify current plan details on each provider’s site. See ADT packages and SimpliSafe plans.

Further Reading

• SimpliSafe vs. Ring
• More DIY home security options
• Security systems with bigger coverage areas

FAQs

How much does Ackerman Security cost?

Ackerman does not publish a current residential price list. In most cases, professionally installed monitoring is delivered via ADT, with plans starting around $45.99/month for Smart Home tiers; equipment and installation are quote‑based (ADT packages). If you prefer DIY and month‑to‑month terms, ADT Self Setup professional monitoring starts around $24.99/month, or consider SimpliSafe for clearly published, no‑contract plans.

Who owns Ackerman Security?

Ackerman was founded by Charles “Charlie” Ackerman, but it is not founder‑owned today. In 2015, private‑equity firm Imperial Capital recapitalized/acquired a controlling stake, and the company has operated under PE‑backed leadership since (Crunchbase; Imperial Capital).

How do I cancel my Ackerman Security services? 

Call 1-800-552-1111 to review your account. If your monitoring has been migrated, contact ADT customer care with your account number. For professionally installed systems under ADT, standard contracts are typically 36 months and early‑termination charges generally equal 75% of the remaining monthly service charges; verify your exact obligations in the ADT Residential Services Contract.

Keep Reading

The Best Home Security Systems of 2025

The Best Cheap Home Security Companies

The Best DIY Home Security Systems of 2025