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ByLena Borrelli Contributing Writer

Lena Borrelli is a former wedding planner turned freelance writer who devoted her entire career to small business management before following her dreams to be a full-time writer.

AIG Homeowners Insurance Review

Homeowners insurance with the American Insurance Group, more commonly known as AIG, is hard to come by. Coverage is limited to a single policy with AIG’s Private Client Group package, and it's also only available when bundled with another AIG policy.

AIG may be a good option for people looking for a lot of coverage; its policies are designed to protect valuables, with some of the highest coverage limits we’ve seen. There is also the added security of AIG’s own emergency services that will help in times of crisis, with exclusive firefighting service in high-risk areas for wildfires and hurricanes. With that said, AIG does hold low customer service scores, so those added perks may not be worth it if you're looking for a reliable, accessible provider.

Pros Cons
Flexible coverage options
High liability limits
Added member benefits
One home insurance policy
Low customer satisfaction scores

The Homeowners Insurance Factors we Analyzed

Pricing

With just one policy for home insurance, AIG may be a little less flexible than other providers when it comes to adjusting your coverage (and therefore pricing) after you receive your initial quote. As with all types of insurance, your homeowners insurance premium depends on your individual situation. Factors like your ZIP code, your home’s structure, and the value of your belongings will determine the total price of your insurance premium.

Customer experience

AIG scores poorly in customer satisfaction rankings and had a higher-than-average number of complaints reported to the National Association of Insurance Commissioners (NAIC) in 2018. J.D. Power gave the provider a score of just two out of five for both claims satisfaction and overall satisfaction.

While its application process includes perks like a complimentary consultation, AIG does not deliver quotes online. The online site and mobile app are well received by customers, but the company is still plagued by slow claims processing, leaving customers in limbo when it matters most.

Coverage

AIG offers one option for homeowners insurance: the Private Client Group package. Its availability is greatly limited, as homeowners insurance is only available as an add-on if you have another policy with AIG. The Private Client Group policy covers all the basics, including dwelling, structure, personal property, liability, and medical payments coverage. Deductibles are available up to $100,000, but AIG will waive deductibles of $25,000 or less or if damages are less than $50,000.

There is also guaranteed coverage for rebuilding costs, water backup coverage, lock replacement, and pet damage protection, plus exclusive member perks with benefits like free home consultations on homes older than 1945. In the event of destruction, you have the option of a cash payout in lieu of repair or replacement, allowing you the opportunity to take the settlement and move on.

Deals, discounts, and add-ons

There are many ways to save with AIG:

  • Bundle discounts: AIG will discount your premiums if you hold multiple policies with the company, including auto and excess liability.
  • New home discount: If your home is less than 10 years old or was recently renovated, you could be eligible for a new home discount.
  • Secure community discount: You can save on your premium if you live in a guarded or gated community, or if your home is equipped with a perimeter gate, sprinkler system, central station fire alarm, or smart home devices.

Additionally, homeowners in South Carolina, Florida, and Hawaii all enjoy extended replacement with 50% off dwelling and structure damages, while California homeowners enjoy 100% coverage.

AIG Homeowners Insurance Overview: Financial Strength, Availability, and History

AIG made headlines during the financial collapse, with its 2008 bailout of $85 billion from the U.S. government. Today its debts are repaid, with the government receiving a $22 billion profit in 2012. The company has since rebuilt, and while it stands unaccredited by the Better Business Bureau (BBB), it is a popular provider for insurance in the United States and globally.

  • In business since: 1919
  • S&P Global financial strength rating: A+
  • Moody’s financial strength rating: A2
  • AM Best financial strength rating: A
  • States served: 50 plus Washington, D.C.

The Competition

 
AM Best Financial Strength Rating
J.D. Power 2019 U.S. Home Insurance Study Score
J.D. Power 2019 U.S. Property Claims Satisfaction Study Score
NAIC Customer Complaints
AIG
A
2/5
2/5
More complaints than average
Allstate
A+
3/5
3/5
Fewer complaints than average
State Farm
A++
4/5
3/5
Fewer complaints than average
Nationwide
A+
2/5
3/5
Fewer complaints than average

All information accurate as of February 10, 2020.

The Bottom Line

AIG isn’t a fit for everyone. Coverage is limited to a single policy, and while coverage is expansive, its preset terms may not work for all homeowners. You must hold another AIG policy to qualify for home insurance, but with both insurance and investment services, there is something for everyone.

AIG is an especially wise choice for homeowners with more expensive items, such as rare or vintage items that hold very high value. With AIG’s Private Client Group, these properties are covered with more comprehensive coverage than most other insurance companies.

AIG Homeowners Insurance FAQ

What other property insurance does AIG offer ?

In addition to its standard homeowners insurance, AIG offers coverage for condos, co-ops, and multinational properties.

How much home insurance do I need?

There are a few factors that will help you determine how much home insurance you need. A home inventory will help you estimate the value of your belongings, and you should take into account the estimated cost to repair your home. If you live in areas prone to hazards like flooding or fire, you will also need to include that in your policy so you have the appropriate coverage.

Where is AIG home insurance coverage available?

AIG serves all 50 states and Washington, D.C., as well as 130 countries.

How does AIG underwrite its home insurance policies?

Lexington Insurance is AIG’s partner for commercial underwriting, specifically chosen for its flexibility and experience in risk management and loss prevention engineering services.

What does AIG's home insurance cover as it relates to foundational troubles (such as plumbing and mold)?

Dwelling and extended replacement coverage come standard with the Private Client Group package. Additional coverage includes unlimited water backup coverage without a deductible.

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