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By Jackie Nelson, Feature Writer

Nationwide Homeowners Insurance Review

In addition to Nationwide's standard lineup of homeowners coverage, it stands out for its custom policy add-on options and great financial strength. One of Nationwide’s perks is its wide range of available discounts, including those for bundling with auto or another type of insurance.

Nationwide also caters to a tech-savvy crowd, with helpful online resources, educational materials, and tools that allow you to file a claim 24/7 and get a quick quote on a new policy.

We compiled a list of all the highs and lows of Nationwide homeowners insurance for you to consider as you choose the right policy to protect your home. Picking an insurance provider will come down to its pros and cons, but your own personal preferences and budget should matter as well. Be sure to gather quotes from multiple providers to make the best possible decision on your investment.

The Claim

Nationwide claims to be “more than just insurance” by offering retirement, investment, and banking services in addition to its popular insurance policies. Nationwide promises thorough policy options with a wide range of available discounts and support for customers. Most importantly, it's “proud to offer dependable home insurance policies.”

Is it true?

Mostly, yes.

Nationwide is absolutely “more than just insurance,” with helpful online resources and a diverse offering of financial services, like investment and retirement planning. It carries thorough policy options, discounts, and 24/7 support for customers.

Although Nationwide is best known for auto insurance, it's also a one-shop-stop for various insurance and financial services. It’s one of the top 10 biggest underwriters of homeowners insurance in the U.S., insuring more than 3% of all of the nation’s homeowners combined, according to the National Association of Insurance Commissioners (NAIC).

With a wide variety of discounts and flexible policies, Nationwide is worth considering for your homeowner’s policy. But is it dependable? Customer opinions are mixed. While Consumer Reports customers rated Nationwide as “Excellent” in timely payments, prompt responses, ease of reaching an agent, and agent courtesy, Nationwide falls below industry average in a customer satisfaction study from J.D. Power. Nationwide also has a reputation for being one of the pricier homeowners insurance options on the market, making it even more important to gather quotes from multiple providers before making your decision.


Nationwide

Product Overview

Best for

Homeowners interested in bundling, those in high-risk locations where home replacement may be necessary, or those insuring newer homes, homes with new roofs, or homes in gated communities

Not for

Budget-conscious families

Features

Price Varies
In business since 1934
Standout features Easy claims filing process
24/7 claims center and mobile app
Agents available in all 50 states
Many policy and coverage options
Range of discounts
Great replacement coverage
Additional financial services available
No membership requirements
A.M. Best financial strength rating A+
Moody's financial strength rating A1
S&P Global financial strength rating A+

Lots of discounts

One of the greatest features of Nationwide homeowners insurance is its huge arsenal of discounts to make your premiums more affordable. You may be eligible for significant savings if you combine your Nationwide insurance policies (typically auto and homeowners), if you purchased your home within the last year, if you live in a gated community, if you have protective devices in your home (smoke alarms, security alarms, etc.), if you are “claims-free”, if you are renovating your home’s HVAC/electrical/plumbing, if you have a newer roof, or if you’ve maintained continuous insurance coverage in the past year — even with a different provider.

Widely available

One huge reason why Nationwide homeowners insurance is so popular: It’s available in all 50 states. And unlike other insurers, there are no membership requirements. While popularity isn't necessarily an indication of quality, it does make it far easier to receive in-person help if you need it.

Great replacement coverage

Nationwide's ordinance or law coverage, along with being fairly unique among insurance providers, is great for homes in high-risk areas. When damage or destruction strikes your home, Nationwide will help pay for home improvements, rather than just replacements, in your home.

Imagine the unthinkable – your roof, HVAC, plumbing, or electrical systems are damaged in a storm. Now imagine Nationwide helping you upgrade all of those in order to meet current safety codes with stronger, safer materials. Without Nationwide's ordinance or law coverage, upgrading and meeting new building codes can get expensive and may be well beyond the price of a typical insurance reimbursement.

24/7 claims with online portal

Nationwide’s website offers a useful online portal where you can file claims, pay your bill, manage your policy, and view your insurance documents. On the go? The Nationwide mobile app helps users find policy information and start a claim right from their iOS or Android device.

Possible drawbacks

Average customer service

Customer satisfaction with Nationwide is mixed. It has above-average customer satisfaction scores from Consumer Reports but fell below industry average with J.D. Power, landing a three out of five score from its 2018 study. While your experience may vary based on your local agents, these mixed scores aren't exactly the high praise you’d want for a company responsible for something as important (and costly) as your home.

Pricier coverage

Another possible downside of insuring your home with Nationwide is the overall price of coverage. In our research on the best nationwide homeowners insurance companies, we found that Nationwide’s premiums were among the most expensive compared to similar policies from comparable insurers. Of course, quotes are highly personal, and with flexible policy options and wide range of discounts, we still think that Nationwide is worth considering if your personal circumstances fit best with its policy options. Perhaps you truly need the unique coverage Nationwide provides, like the ordinance or law coverage. Just be aware that these unique coverages may come with a price hike.

The Competition

Enter your ZIP code for quotes in your area

Nationwide
State Farm
Progressive
Allstate
Our review
Our review
Our review
A.M. Best financial strength rating
A+
A++
A+
A+
J.D. Power 2018 U.S. Home Insurance Study score
3/5
3/5
N/A*
3/5
24/7 claims support

*Progressive uses multiple insurers to underwrite its homeowners insurance. As a result, claims and service ratings vary by state and are not included by J.D. Power.

Nationwide vs. State Farm

Nationwide ties or beats out State Farm in every aspect aside from financial strength ratings from A.M. Best, with State Farm scoring an A++ compared to Nationwide’s A+. Financial strength indicates a company’s ability to pay claims, and while A+ is still a top rating for a national insurer, State Farm's score adds an extra layer of reassurance. Nationwide also can’t compete with State Farm’s helpful educational resources and highly detailed quote process, part of the reason why State Farm writes more homeowners insurance policies than any other carrier in the nation. That said, Nationwide offers more advertised discounts on policies, especially when it comes to newer homes and recently renovated homes. We recommend evaluating your specific coverage needs and gathering quotes from both companies before making your decision.

Nationwide vs. Progressive

Like Nationwide, Progressive offers 24/7 claims support and has an A+ financial strength rating from A.M. Best. When it comes to rankings on J.D. Power and Consumer Reports, though, Progressive isn’t directly comparable to Nationwide because it uses multiple underwriters for its homeowners policies — meaning your satisfaction relies on which underwriter you're matched with. Fortunately, other means to compare still exist. Progressive's underwriting model supplies quotes from multiple underwriting partners, giving you more options for coverage and premiums. Because of this, you may find cheaper premiums from Progressive than with Nationwide.

Nationwide vs. Allstate

Allstate placed below Nationwide in the Consumer Reports study but matched Nationwide’s A+ financial strength rating and three out of five J.D. Power score. Allstate boasts more advertised discounts than Nationwide and has some of the most comprehensive online resources for customers eager to learn more about protecting their home. If you favor slightly better customer service over a few extra available discounts, Nationwide may be your best bet. If you'd like to educate yourself on insurance topics and would rather check off as many discounts as possible, Allstate may be your personal winner.

Nationwide Homeowners Insurance FAQ

What does Nationwide homeowners insurance cover?

Nationwide homeowners insurance coverage will vary based on your chosen policy. Nationwide’s basic homeowners insurance consists of dwelling, contents, personal liability, medical payments to others, ordinance or law insurance, other structures, loss of use, and credit card coverage. Optional additional coverages include identity theft, Valuables Plus, replacement cost plus, water backup, earthquake, and flood insurance.

What is Nationwide’s On Your Side® Review?

The On Your Side® Review is a free, yearly service that consists of a question and answer session with your Nationwide insurance agent to make sure that your insurance coverage still adequately matches your lifestyle. This is a great opportunity to review any additional discounts you may be eligible for, to add or remove coverage, and to better understand your policy and available benefits. This review is especially helpful during big life transitions, such as getting married, getting a new home, buying a new car, or having a child.

Where can I get a Nationwide home insurance quote?

Like most homeowners insurance companies, Nationwide’s quotes are available online or through your local insurance professional. The online quote process is fairly straightforward; we especially liked how little time it took to complete and how it automatically listed our discount eligibility.

The Bottom Line

We were impressed with Nationwide’s replacement coverage, its A+ financial strength rating from A.M. Best, its high Consumer Reports reader score, and its easy-to-use online quotes tool. If price alone is your main concern, Nationwide may not be the best choice. For all other homeowners who want a comprehensive insurance plan with discounts, widespread availability, and accessibility, Nationwide may just fit the bill.


Nationwide

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