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Last updated on Oct 28, 2020

Infinity Car Insurance Review

Nonstandard auto insurance for high-risk drivers who have a hard time getting auto insurance ​
Infinity Highlights

Infinity Car Insurance

  • Provides insurance to high-risk drivers
  • Variety of discount options
  • Free membership to roadside assistance
  • Higher-than-average customer complaints about service

How We Reviewed Infinity Car Insurance

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6 companies compared

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3 features evaluated

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1 ratings analyzed

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Infinity offers auto, home, life, and business insurance. It specializes in nonstandard car insurance for those who don’t own a car and high-risk drivers who have a hard time getting insurance due to a bad driving record or poor credit. For those in need of nonstandard car insurance, Infinity may be a good option. However, it has a poor track record for both customer service and claims handling.

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Infinity

Infinity Car Insurance

ProsCons
Accessible auto insurance for high-risk driversA high number of complaints about poor customer service and mishandled claims

The Auto Insurance Factors We Analyzed

Pricing

Insurance premiums will vary based on factors you can’t control, such as state-required coverage, marital status, driver’s age and gender, driving and claims history, and neighborhood construction. Other things that may be in your control, such as location, type of vehicle, and current driving record, will also influence your insurance premiums.

Arecent Infinity auto quote for a single 30-year old female in Arizona with a U.S. license, clean driving record, and 2004 Chevy Malibu resulted in $101/month for minimal coverage, $165/month for standard coverage, and $221/month for premium coverage.

Customer experience

Infinity auto insurance wasn’t included in J.D. Power’s 2020 Auto Insurance Study. However, according to the National Association of Insurance Commissioners (NAIC), Infinity performed worse than the industry average with a complaint index twice as high as expected in the market. However, it’s helpful to know that theonline platform is easy to use and customer service is available via phone call or online chat. It does offer the platform in both English and Spanish.

Coverage

Infinity auto insurance is only available infive states. It provides the minimum state requirements, including liability and property damage, collision and comprehensive coverage, and personal injury protection (PIP) for no-fault states like Florida and Texas. You can customize premiums, increase liability coverage, or add options like uninsured and underinsured motorist and rental coverage.

How much liability coverage you need will depend on your assets. For example, a homeowner may want to carry higher liability coverage than a renter. Plus, Infinity offers a discount for home and auto insurance bundling. However, if you’re a high-risk driver living outside theility states, Progressive Insurance is another option. It offers the Snapshot program that saves you money based on how safe you drive.

Deals, discounts, and add-ons

Infinity offers homeowner, multi-vehicle, safe-driver, pay-in-full, and switch-and-save discounts. Customers also get free membership to theInfinity DriverClub, a 24/7 roadside assistance program with pay-as-you-need services.

Infinity Overview: Financial Strength, Availability, and History

Infinity offers nonstandard insurance coverage through affiliated and non-affiliated insurance companies and is one of the lesser-known insurance companies on the market, serving only five U.S. states. Although Infinity Insurance doesn’t show up on YouGov, it does have anA- rating with the Better Business Bureau, where it has a one-star rating out of 91 customer reviews and a total of491 complaints.

  • In business since: 1950
  • States served (availability): 5
  • Standout features: Online, bi-lingual platform, multiple discounts, best insurance for high-risk drivers

The Bottom Line

Because of Infinity’s higher-than-average customer complaints, we don’t recommend it as your first choice for car insurance. But if you’ve been denied insurance before, it might be worth getting a quote since it specializes in helping high-risk drivers obtain nonstandard insurance. However, we do recommend comparing Infinity’s rates with other providers to make sure you’re getting the best possible rate.

Infinity FAQ 

What other types of insurance does Infinity offer?

Infinity offers vehicle coverage for auto, motorcycle, ATV, RV, boats, and classic cars, as well as business insurance for commercial auto, general liability, and business owner’s policies. You can also get property insurance for home, renters, mobile home, flood, and condos, as well as specialty insurance such as life and umbrella insurance.

How much car insurance do I need?

You must have the minimum state-required coverage. Additional coverage is optional, but you want enough to protect personal assets in the event of an accident. Get more information about car insurance levels here.

Where is Infinity auto insurance coverage available?

It’s available in Arizona, California, Florida, Georgia, and Texas.

What does Infinity car insurance typically cover?

Infinity offers liability coverage, comprehensive and collision coverage, personal injury protection (PIP), roadside assistance, and rental coverage as a premium option. However, its website does not go into further details about auto coverage options, add-ons, or discounts without providing personal details to a sales agent over the phone.

About the Authors

The Reviews.com staff is dedicated to providing you with all the deep-dive details. Our writers, researchers, and editors came together from Charlotte, Seattle, San Juan, Fort Worth, Fort Lauderdale, San Diego, and Chicago to put this review together.