- ASI is part of the Progressive Group of Insurance Companies, which underwrites home insurance policies exclusively.
- ASI offers a basic homeowners insurance package, or the ability to upgrade to more comprehensive policies with higher limits.
- ASI does not score as high with customer satisfaction in the 2021 J.D. Power Home Insurance study compared to other carriers. However, it earns an industry average customer complaint index through the National Association of Insurance Commissioners (NAIC).
ASI, which stands for American Strategic Insurance, and is part of the Progressive Group of Insurance Companies. ASI was established in 1997 and has grown to become the 10th largest homeowners insurance carrier in the U.S., in partnership with Progressive. Although it earns an A+ (Superior) rating for financial strength through AM Best, ASI does struggle to receive high customer satisfaction marks from third-party rating agencies. Currently, ASI Progressive’s ratings are below industry average in the 2021 J.D. Power Home Insurance study.
ASI offers plenty of options for homeowners to customize their homeowners insurance policies, with several available add-ons and riders. In addition, ASI offers a few discounts with Progressive to save on premiums, although availability varies by state.
ASI Insurance Overview
|J.D. Power Customer Satisfaction Score J.D. Power scores are based on surveys for customer satisfaction and product quality.||AM Best Financial Strength AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim.|
|Pin Home insurance||821/1,000||A+ (Superior)|
|Pin Renters insurance||816/1,000||A+ (Superior)|
*ASI is the home insurance branch of Progressive and as such, does not offer auto or life insurance
ASI Home Insurance
ASI provides homeowners with a multitude of policy options and add-ons for comprehensive homeowners insurance policies. ASI offers the standard coverages most other carriers offer — dwelling coverage for the home and attached structures, personal property coverage, liability, and living expense reimbursement if a homeowner is displaced due to damage to the home. These coverages are available with most basic coverage plans.
ASI offers more ways to further customize a homeowners insurance policy if a homeowner is looking for more robust options. ASI offers a HomeShield package and a Homeshield Plus option, in addition to the basic coverage. These packages may vary depending on the state, but the HomeShield package may include 25% increased replacement cost, $5,000 limit on water backup, personal injury coverage, $3,000 limit for loss of jewelry and other high valuables, plus several other benefits.
The HomeShield Plus package includes the same benefits, but with higher limits for each category. For example, 50% increased replacement cost, $10,000 limit on water backup, and a $5,000 limit on high valuables such as jewelry and furs. All packages have additional coverage options for further customization. If a homeowner must file a claim because of damage, the expanded contractor network may be able to provide quicker assistance for repairs.
ASI Auto Insurance and Other Coverage
Although ASI does not directly offer auto insurance, Progressive auto policyholders may qualify for additional savings in partnership with ASI. Discounts for bundling your ASI home policy and Progressive auto insurance policy will allow you to save on both policies, in select states.
In addition, ASI offers coverage for condos or renters.
Strengths: ASI Progressive is currently rated with an A+ (Superior) rating through AM Best. This indicates how well an insurance carrier was able to payout on claims. ASI also offers a unique program of a single deductible, if you are also an auto insurance policyholder with Progressive. This allows customers to only pay one single deductible if a loss affects both your home and vehicle, which could be a saving of hundreds of dollars or more.
Restrictions: While the J.D. Power ratings for ASI may be below industry average, the company receives a .96 rating for the registered customer complaint index through the NAIC. The industry average is a 1, which means ASI slightly fewer complaints than average. A customer may have a harder time with ASI if they are highly dependent on a mobile app for policy management. Currently, ASI does not provide a mobile app option, although customers can go online or call customer service 24/7 for policy management.
Discounts: ASI Progressive offers a variety of homeowners insurance discounts. Discounts range from bundling to a paid-in-full and paperless statement discount. However, lifestyle discounts may allow homeowners to save even more, including a discount for non-smokers, and safety discounts for alarm systems. Discounts are also offered for first time homeowners or those who purchase a new construction home.
Frequently Asked Questions
ASI does not offer a mobile app for homeowners insurance policyholders. However, you can login through the Progressive.com online site and manage your homeowners policy if you are also an auto insurance policyholder, and can login to americanstrategic.com as well. You can contact the customer service department with Progressive which operates 24/7. While Progressive offers its own mobile app for auto policy and account management, it does not allow you to manage home, condo, or renters insurance products.
Because ASI is part of the Progressive Group of Insurance Companies, it shares financial strength ratings. ASI earns an A+ (Superior) rating through AM Best, as part of its relation to Progressive, highlighting the carrier’s historical ability to payout claims. ASI scores an 821 out of 1,000 points possible with the 2021 J.D. Power Home Insurance survey, and 816 for renters in the same study, which indicates there is room for improvement with customer satisfaction.