Reviews Report
- MetLife no longer sells new U.S. auto or home policies. Its personal P&C business was acquired by Farmers (Zurich’s Farmers segment) on April 8, 2021 for $3.94 billion (source).
- Former MetLife auto and home policies now renew and are serviced on Farmers policy forms, with billing, ID cards, and claims handled through Farmers’ online account and claims portal; the prior employer-group program operates as Farmers GroupSelect (Zurich reporting).
- In the U.S., MetLife focuses on workplace life insurance and group benefits; it is not ranked among carriers in the 2024 J.D. Power U.S. Individual Life Insurance Study. MetLife’s core life insurer holds an A+ (Superior) AM Best Financial Strength Rating.
MetLife, founded in 1868, has repositioned around life, group benefits, and institutional solutions. Its former U.S. auto and home business was sold to Farmers and integrated into the Farmers Exchanges’ ecosystem; servicing, billing, and claims are now through Farmers’ digital channels, and the employer-distribution program is branded Farmers GroupSelect (transaction; integration; claims portal). Since the transition, personal-lines pricing has been affected by broad industry rate increases and shifting underwriting appetites, trends reflected in J.D. Power’s 2024 auto insurance study and the U.S. CPI for motor vehicle insurance (BLS CPI).
MetLife Insurance Overview
| J.D. Power Customer Satisfaction Score J.D. Power scores are based on surveys for customer satisfaction and product quality. | AM Best Financial Strength AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim. | ||
|---|---|---|---|
| Pin Auto insurance* | See 2024 regional index | A (Excellent) | |
| Pin Home insurance* | See 2024 segment index | A (Excellent) | |
| Pin Life insurance | Not ranked in 2024 study | A+ (Superior) |
*Home and auto satisfaction now reflect Farmers’ results and are reported by region/segment in J.D. Power’s latest studies (auto; home). Financial strength for Farmers’ P&C carriers is A (Excellent). MetLife’s life insurer (Metropolitan Life Insurance Company) is rated A+ (Superior) by AM Best.
MetLife Auto Insurance
MetLife’s U.S. personal auto business was sold to Farmers on April 8, 2021 in a $3.94 billion transaction. Existing policies were transitioned to Farmers underwriting companies and continue at renewal on Farmers policy forms; servicing, billing, ID cards, and claims are handled via Farmers’ online account and claims portal (deal close; integration).
New MetLife auto policies are not available. Under Farmers, customers can select standard liability, collision, and comprehensive coverages and add-ons that may include roadside assistance, rental reimbursement, glass/OEM parts options, rideshare coverage where offered, and behavior-based savings through the Signal telematics program. Terms and endorsements differ from former MetLife forms, so review your Farmers declarations and policy jacket at renewal (coverage & discounts).
Strengths: Policies are now managed by Farmers, one of the largest national insurers, with national claims handling and digital self‑service through Farmers’ claims portal and account tools. Farmers’ financial strength is affirmed at A (Excellent) by AM Best.
Restrictions: MetLife auto policies are no longer sold; eligibility, underwriting, and availability are determined by Farmers and vary by state. Like many carriers, Farmers has adjusted new‑business writings in certain catastrophe‑exposed markets (e.g., Florida in 2023) in response to loss trends (market notice).
Discounts: Common Farmers auto discounts include multi‑policy, multi‑vehicle, homeowner, good driver, good student, business/affinity, paperless/ePolicy, AutoPay, pay‑in‑full, and telematics savings via Signal (availability varies by state; see auto discounts).
MetLife Home Insurance
Home insurance previously written under MetLife is now serviced by Farmers. No action was required for the transfer; future renewals, billing, and claims are administered by Farmers through its online account and claims portal (integration).
Farmers homeowners policies typically offer core coverages (dwelling, other structures, personal property, loss of use, personal liability, medical payments) and optional endorsements such as water backup, equipment breakdown, service line, identity protection, and increased or guaranteed replacement cost where offered (home coverage). Availability and terms vary by state and program.
Strengths: Former MetLife homeowners customers benefit from Farmers’ nationwide claims operation, digital servicing, and AM Best A (Excellent) financial strength.
Restrictions: New MetLife home policies are not available; underwriting and availability follow Farmers’ rules. As with many carriers, state‑level actions can affect options in catastrophe‑exposed areas (e.g., changes to Farmers‑branded offerings in Florida in 2023; source).
Discounts: Farmers commonly offers multi‑policy bundling, protective device, claim‑free, newer home/roof, paperless/ePolicy, AutoPay, pay‑in‑full, and eligible affinity/group savings (including through Farmers GroupSelect); see program details. Availability varies by state.
MetLife Life Insurance
While MetLife no longer sells personal auto or home policies, it remains a major provider of workplace life insurance and group benefits in the U.S. and globally (About MetLife; SEC filings). In the U.S., availability is primarily through employer‑sponsored plans and association programs; individual retail life sales are not the focus of MetLife’s current U.S. strategy.
Employers commonly offer basic term life (employer‑paid) with options for employee‑paid supplemental term and dependent life, and in some programs permanent solutions such as Group Universal Life or similar group permanent offerings; plan features, evidence of insurability, portability, and conversion options depend on the employer’s program documents (company filings). MetLife is not listed among ranked carriers in J.D. Power’s 2024 U.S. Individual Life Insurance Study.
Strengths: MetLife’s core life insurer, Metropolitan Life Insurance Company, holds an A+ (Superior) AM Best rating, supporting long‑term claim‑paying ability and large institutional transactions (filings).
Restrictions: Most new MetLife life insurance in the U.S. is available through workplace plans; product specifics, eligibility, and portability/conversion provisions vary by employer and plan.
