OneGuard Home Warranty Review

OneGuard Home Warranty is a regional provider serving homeowners only in Arizona, Nevada, and Texas, per its official materials and parent company Frontdoor, Inc.. Beyond core appliance and system coverage, OneGuard markets member services such as rekeying, window cleaning, pest control, and utility connection assistance (OneGuard). For trust signals, recent editor reviews list OneGuard with a BBB letter grade of A (Forbes Advisor). Customer sentiment varies by platform: the BBB profile shows a strong letter grade but low average customer star reviews with notable complaint volume; ConsumerAffairs trends more positive; Trustpilot is mixed; and local Yelp pages often skew lower. Claims‑approval statistics such as “95% approved” are not independently verified in current public filings or regulator resources (Frontdoor SEC filings; FTC consumer advice), so review your state contract terms carefully before purchase.

OneGuard Home Warranty Overview

• Plan types: ApplianceGuard, SystemGuard, HomeGuard
• Pricing: Varies by state/ZIP and selected service fee (get a quote)
• Service fees: Varies by plan and market
• Workmanship guarantee: Not published on plan pages; confirm the workmanship/labor guarantee window in your state-specific service agreement on OneGuard
• Contract length: 1 year
• BBB rating (Letter): A (source)
• Home inspection required? No (standard enrollments)
• States served: Arizona, Nevada, Texas (parent-company brand overview)
• Available appliance and system coverage: Refrigerators, Dishwashers, Clothes Dryers, Clothes Washers, Ranges/ Ovens/ Cooktops, Built-in Microwaves, Trash Compactors, Garage Door Openers, Garbage Disposals, Air Conditioning, Heating Electrical, Plumbing, Water Heaters, Instant Hot/ Cold Water Dispensers, Central Vacuums, Smoke Detectors, Doorbells, Ceiling Fans. Optional Add-ons: Pools, Spas, Lawn Sprinklers (availability and limits vary by state—see OneGuard)

Who is this best for?

Homeowners in Arizona, Nevada, and Texas who want a regional provider that bundles common home services (e.g., rekeying, utility connection, select cleaning and pest services) with traditional appliance/system coverage. Pricing and service call fees are ZIP-specific; caps, exclusions, and workmanship windows are defined in state contracts—review terms carefully (FTC guidance).

Pros:

• Regional focus: Serves AZ, NV, and TX with localized contractor networks (Frontdoor).
• Member services beyond repairs: Rekey, window cleaning, pest control, utility setup in select markets (OneGuard).
• Strong BBB standing relative to peers: Recent editor snapshots list an A letter grade (Forbes Advisor).
• Optional add-ons available (e.g., pool/spa, lawn sprinklers); availability varies by state (OneGuard).
• Part of Frontdoor’s portfolio, which is investing in digital claims tools and remote diagnostics to speed service (Frontdoor Q3 2024 update).

Cons:

• Limited states covered: Currently available only in Arizona, Nevada, and Texas (source).
• In-network contractors: Claims are coordinated through OneGuard’s network; out-of-network work generally requires prior authorization—verify reimbursement policies and workmanship windows in your state contract (FTC consumer advice).

The Competition

*All information accurate as of 11/8/2025

OneGuard Home Warranty compared to American Home Shield:

A frequently cited trust marker is the BBB letter grade. American Home Shield is currently listed with a BBB rating of B, while OneGuard is listed with a BBB rating of A. For how the BBB forms its letter grades, see the BBB’s rating methodology. Ratings can change quickly; check the live BBB pages before you buy.

Plan design and limits differ. AHS offers ShieldSilver (systems), ShieldGold (systems + appliances), and ShieldPlatinum (higher caps and added features) with a selectable trade call fee that typically runs about $100–$150 per claim; appliance caps are commonly around $2,000 on mid‑tier and around $4,000 on top‑tier, with system caps often cited up to about $5,000 (state contracts govern specifics) (AHS plans; U.S. News 360 Reviews). OneGuard’s pricing and service fee vary by ZIP and plan, and its state contracts set caps, sub‑limits, and workmanship windows—review your agreement on OneGuard before enrolling.

Where OneGuard differentiates is its member services in select markets (e.g., rekeying, utility connection, window cleaning, pest management), which are extras not typically bundled with AHS’s national plans (OneGuard). Avoid relying on unverified approval‑rate claims; neither OneGuard nor its parent publishes audited claim‑approval percentages in recent filings (Frontdoor SEC filings).

OneGuard Home Warranty compared to 2-10 Home Buyers Warranty:

Availability differs significantly. 2-10 Home Buyers Warranty operates nationally (availability varies by ZIP), while OneGuard sells plans only in Arizona, Nevada, and Texas (Frontdoor brand overview). If you live in OneGuard’s footprint, its member services are a potential differentiator.

Service call fees and caps also differ. 2-10 commonly uses a $100 service fee per approved claim (U.S. News 360 Reviews) and publishes plan tiers—Simply Kitchen, Complete Home, and Pinnacle Home (plan overview). Typical caps cited by reputable reviewers are around $2,000 per covered appliance and around $2,500 per covered system, varying by plan and state (U.S. News 360 Reviews). OneGuard’s fees are location‑specific, and caps/exclusions are defined in state contracts—verify details on OneGuard before purchase.

Both companies coordinate claims through contractor networks. If you prefer using your own technician, confirm in advance whether out‑of‑network work is allowed and what prior authorization and reimbursement rules apply (FTC consumer advice).

The Bottom Line

OneGuard is a regional choice for AZ, NV, and TX with an A BBB letter grade, flexible plan tiers, and member services that go beyond repairs. Pricing and service fees are ZIP‑specific, and key terms like caps, exclusions, workmanship windows, and contractor policies live in the state contract—review them carefully. Avoid relying on unverified approval‑rate statistics; neither regulators nor parent‑company filings publish a OneGuard‑specific claims‑approval percentage. Compare quotes and limits against national alternatives such as American Home Shield and 2-10, and consult the FTC’s guidance on coverage limitations when evaluating home warranty companies.

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