Travelers has been helping Americans insure their belongings for over 160 years and offers coverage across all 50 states. The company also provides vehicle, travel, event, and umbrella policies depending on your needs and offers discounts when you bundle multiple policies. Where Travelers homeowners insurance stands out from the crowd is customization. You can easily customize coverage to suit your needs with situation-specific add-ons, from green home coverage to jewelry protection and identity fraud protection. The company fares less well when it comes to customer service, scoring below-average for claims satisfaction and above-average in total complaints.
Our Travelers homeowners insurance review in a nutshell: If you’re looking for customizable homeowners insurance backed by in-depth industry experience, Travelers is a great fit. If top-tier customer service is your priority, other providers may better meet your needs. Be sure to check our best homeowners insurance companies page to learn about other insurance companies as well.
Travelers Overview
Travelers homeowners insurance is available in all 50 states, and according to AM Best, the company’ Financial Strength Rating is A++. On YouGov.com’s authority, Travelers is the 21st most popular insurance brand, with 72% of people being familiar with the company.
The company has been accredited with the Better Business Bureau (BBB) since 2010 and has an A+ rating with the organization. However, based on customer reviews and complaints, Travelers has 1 out of 5 stars. Most of the low ratings are based on its car insurance policies, but home insurance customers complain about not being qualified for discounts, filing claims to the company, hidden fees and increasing premiums.
PROS
CONS
Travelers Highlights
Methodology
We evaluated the company based on their customer rating and experience, financial stability, and coverage to determine Reviews.com score and create our Travelers Homeowners Insurance Review. To compare this company with home insurance companies across the board, we then compared each Reviews.com score based on the following:
- Customer Ratings: Customer ratings are an indication of satisfaction with the process of filing a claim. We measured this using J.D. Power Homeowners Satisfaction ratings.
- Coverage: As there isn’t one company to fit everyone’s needs, we evaluated companies by the amount of coverage options and add-ons available.
- Confidence: It is extremely important for insurance companies to fulfill customers’ claims. Companies with sound financial strength will not have issues paying out claims, regardless of the amount. However, companies with weak financial strength might not be able to pay out claims. We measured this using AM Best’s ratings, which specializes in assessing the financial strength of insurance companies.
- Customer Experience: The amount of complaints a company receives is an indicator of the overall customer experience as it expresses dissatisfaction. We have based this measure on the NAIC National Complaint Index.
The Competition
*All information accurate as of 09/18/2020.
Travelers vs. State Farm
When we compared Travelers versus State Farm, we found that both companies offer a great web experience for their customers. Although Travelers has a user-friendly website and an intuitive app, State Farm won a place on our best homeowner insurance companies for having the best web experience.
In terms of customer service, Travelers got a J.D. Power score of 796/1000, which is lower than State Farm’s 831/1000. But Travelers got a better Reviews.com score because it has fewer complaints than State Farm on the NAIC ranks for the homeowners insurance category. Another thing that made Travelers stand out against State Farm is that it has more coverage options and discounts for properties.
Travelers vs. Liberty Mutual
While evaluating Travelers versus Liberty Mutual offerings for homeowners insurance, we liked that both companies have extensive discounts for their customers. However, Liberty Mutual offers unique discounts such as paperless statements and also offers insurance-to-value. These two insurers are pretty customizable, making Liberty Mutual one of our top picks for the best homeowner insurance companies.
Travelers edges out Liberty Mutual when it comes to customer service. The two companies’ J.D. Power scores are nearly identical, but the NAIC complaint index tells a much different story: Travelers has very few complaints, while Liberty has more than three times the national average. Travelers also has more financial stability than Liberty Mutual, with Travelers earning an A++ from A.M. Best, compared to Liberty’s A.
The Bottom Line
Travelers homeowners insurance offers the benefit of industry experience and customizable policies to help homeowners protect their property and enjoy peace of mind. The company doesn’t fare so well when it comes to customer service, however, scoring below average across claims satisfaction and overall service.
If customization and availability of ranges of discounts are your priorities, Travelers can get you where you want to go. If excellent service is your insurance standard, you may want to consider a different home protection partner.
Travelers Homeowners Insurance FAQ
About the Authors
Nina Rodríguez-Quirós is a feature writer for Reviews.com. Over the last year, she has covered insurance providers, claims handling, coverage and more. She has been featured in Allconnect.com and holds a Master’s Degree in Theory and Research of Communications from the University of Puerto Rico. Her favorite review is Millennials and Auto Insurance.
