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Last updated on Aug 13, 2020

Cox Communications Review

Best for high-speed cable internet backed by great customer service ​

Cox Communications Internet

  • Prices starting at $30 per month
  • Download speeds from 10 Mbps to 1 Gbps
  • Free security software included
  • Five-star customer service
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How We Reviewed Cox Communications Internet

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1 week of research

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4 providers compared

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5 plans evaluated

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Cox Communications is one of the largest cable internet service providers in the U.S., covering roughly 6.8% of the country and approximately six million total customers in the U.S  across 19 states. It has several service tiers with download speeds ranging from 10 Mbps to 1 Gbps, so light and heavy internet users alike can choose a package to suit their needs. Cox most often uses a cable connection. It currently only has a very small percentage of fiber available in its network. If Cox is the main (or only) provider in your area, you’ll benefit from a wide variety of plans, highly rated customer service, and cable coverage known for being more reliable than most DSL and satellite options.

That said, Cox Communications tends to be pricier than other ISPs offering similar speeds. If you have access to multiple providers, there may be a faster, more affordable option than Cox.

Low Sign-Up Cost
Image for Cox-Logo-328x328
Cox

Cox Communications Internet

 Pros 

  • Transparent website
  • Panoramic WiFi Gateway
  • Few fees 

Cons 

  • Higher prices
  • Limited bundling

Cox Internet Plans and Prices

A range of speeds for every user.

PlanPriceDownload/Upload SpeedConnection TypeBest for
Internet Starter$30/mo10 MbpsCableLight Streamers
Internet Essential$40/mo30 MbpsCableSocial Networkers
Internet Preferred$60/mo150 MbpsCableFrequent Online Gamers
Internet Ultimate$80/mo300 MbpsCableHouse of Multitaskers
Gigablast$100/mo940 MbpsCable/FiberMega Users

Data effective March 2, 2020 

* Package availability depends on location, prices may vary

For more details on these plans, click here to learn more from our partner site, Allconnect.

Cable plans, speed, and data

Exploring Cox’s internet options is simple. Cox is transparent about its service, and you can view general offers or enter your address on the site. Post-promotional pricing is also clearly displayed. There are typically five plans to choose from between 10 Mbps and 940 Mbps — speeds for any lifestyle. 

Pricing ranges from $30 per month to $100 per month and will rise after the first year by about $15 to $30 per month depending on the planCox’s internet plans come with a data limit, but at 1 TB, you’re unlikely to max it out. According to data usage calculators (like this one from Cox), you’d have to stream eight hours of HD video daily while gaming, surfing the web, streaming music, and posting on social media to hit that limit. Even if you do have a household of gamers and 4k streamers, Cox offers some options to help. For an additional $30 per month, you can boost data to 1.5 TB. Or, for $50 extra per month, you can upgrade to unlimited data usage.

Who is each Cox plan best for?

  • Internet Starter – Best for light streamers, because streaming in SD and downloading photos, music, etc. uses minimal bandwidth
  • Internet Essential – Best for social networkers, because fast uploads allow you to post photos and videos quicker
  • Internet Preferred – Best for frequent online gamers, because fast download and upload speeds help guard against lag 
  • Internet Ultimate – Best for a house of multitaskers, because the increased bandwidth supports multiple users across multiple devices
  • Gigablast – Best for mega users, because gigabit speeds allow you to perform data-heavy tasks lightning fast

How fast is Cox internet?

In the FCC’s seventh Measuring Fixed Broadband Report, the FCC analyzed the actual speeds customers were receiving from internet providers, against the speeds advertised. Cox performed pretty well, with its customers receiving 95% or more of advertised speeds about 90% of the time. It beat out Comcast, Mediacom, and Time Warner for cable providers. This report tells us you’re likely to experience internet speeds as advertised. 

Internet Availability

A nationwide cable provider with coverage in 19 states

Cox is one of the most widely available cable internet providers with a presence in 19 states. Its strongest coverage areas include Arizona, California, Nevada, and Virginia. 

Other Factors to Consider

Simple equipment

A unique and expansive WiFi system

Your internet plan will come with Cox’s Panoramic WiFi, its version of a mesh WiFi system. Mesh WiFi uses a web of connected devices to provide better internet coverage throughout the house. Replacing the single router system can mean no weird dead zones in the basement or around corners. It’s $11 per month, a standard fee for renting internet equipment. There’s also a Panoramic WiFi app that lets you view and manage any connected devices and the WiFi connection. You can easily pause it for dinner or set time limitations on certain devices. The device also automatically updates itself for security and firmware updates. 

Contracts and fees

A 12-month contract is standard for Cox internet plans — pretty standard for the industry. If this sounds like a big commitment, Cox does offer a 30-day money-back guarantee, so you’ll have some time to try the service out. You can also opt for a month-to-month contract for $10 more per month. Cox doesn’t have many other fees. It’ll cost $11 per month for the Panoramic WiFi Gateway, and if you bundle TV and internet, there may be a $50 installation fee. 

Notable fees

  • $11/mo Panoramic WiFi Gateway
  • $50 Installation Fee (on TV/Internet bundles)

*Sometimes waived for certain packages or online orders.

TV bundles

You can add a TV package to your internet service for between $20 and $30 more per month. The channel packages range from 75 to 250 channels. We were impressed by its midtier plan, the 170+ channel package, because it includes HBO, Cinemax, Starz, and Showtime. Usually, you have to purchase the highest channel package to get those premium networks or purchase premium channels separately.

Customer service

Cox earns high customer satisfaction ratings compared to other ISPs. It was one of only four companies to score five stars for customer service in J.D. Power’s 2018 survey. The study polls customers’ opinions on performance, cost, billing, and communication. Cox received lower scores in cost of service and communication, but overall, the company performs better with customers than its competitors. 

Cox vs. Other Providers

Cox offers competitive pricing and a range of speeds.

 Starting PriceSpeeds ConnectionConnectionContract
Cox $30/mo. *10-940 MbpsCable/Fiber12 months, month-to-month*
Frontier$28/mo. *DSL: 6-45 Mbps
Fiber: 50-940 Mbps
DSL, FiberNo contracts
AT&T$40/mo.*DSL: 0.8-100 Mbps

Fiber: 100-940 Mbps

DSL, Fiber
1 year*
Xfinity$30/mo*15-2,000 MbpsCable12 months, month-to-month *

*Prices for stand-alone internet service, current at time of publication. Prices may vary by location. Contract length may vary and it’s subject to the starting price presented above. 

Further Reading

About the Authors

Danika Miller

Danika Miller Internet & Entertainment Writer

Danika Miller has been writing for Reviews.com for three years, where she specializes in streaming, internet, and TV topics. She holds a bachelor’s degree in creative and technical writing from Western Washington University.