Reviews Report

• DISH Network’s television service continues to score above the subscription TV average on the American Customer Satisfaction Index (~70) and posts leading regional results in J.D. Power’s latest study.
• DISH offers four America’s Top packages (AT120/AT120+/AT200/AT250) with a multi‑year price guarantee; advertised channel counts range from 190 to 290+ (source).
• ACSI 2025 shows Verizon Fios leading (~72), with DISH near the top tier (~70) and the industry average in the mid‑60s.

DISH Network is one of the nation’s largest satellite television providers. With America’s Top tiers and a multi‑year price guarantee, most customers are likely to find a plan that works for them, though equipment/DVR fees apply and local channels can be made optional to manage costs (details).
During our DISH review, we considered customer satisfaction, starting price, available channels, ACSI results, and contract requirements to compare it to the other top television providers. While DISH stands out in customer satisfaction, keep in mind its term commitment with early‑termination fees; by contrast, many cable/fiber and internet‑delivered TV options emphasize no annual contracts.

DISH Network is a top-ranking satellite television provider. One of the company’s standout features is its customer satisfaction. In J.D. Power, DISH often ranks highest or among the leaders across multiple regions, while the American Customer Satisfaction Index places DISH around ~70, above the subscription TV average, with Verizon Fios leading. 

While its customer satisfaction makes the company stand out, watch out for term commitments. DISH’s promotional offers typically require a multi‑year agreement tied to a price guarantee, and early‑termination fees apply if you cancel before the term ends. After the guarantee window, pricing and fees can change.

DISH Network vs. The Competition 

Information accurate as of November, 2025

*J.D. Power’s 2025 U.S. Television Service Provider Satisfaction Study reports results by region on a 1,000-point scale.

DISH Network vs. DIRECTV

DIRECTV is another of the top television service providers in the nation, offering both satellite and internet-delivered options. On customer satisfaction, J.D. Power results in 2025 show DISH often leading or among leaders regionally while DIRECTV is competitive, and the American Consumer Satisfaction Index places DISH around ~70 (above average) and DIRECTV around ~66 (around average).

The two companies are also comparable in their plans — but there are key differences. DIRECTV via Internet is marketed with no annual contract, while DIRECTV via Satellite and DISH generally pair multi‑year price guarantees with term commitments and early‑termination fees. DIRECTV typically carries broader regional sports networks (with a Regional Sports Fee where applicable); NFL Sunday Ticket moved off DIRECTV residential in 2023 to YouTube.

DISH Network vs. Verizon Fios

Despite only being available in a handful of states, Fios by Verizon is quickly becoming a customer favorite for television and internet service. Fios has high rankings among its customers. It’s a top-rated television service provider by the American Customer Satisfaction Index and leads the East region in the J.D. Power customer satisfaction study.

Verizon Fios has a variety of plans for its customers to choose from with no annual contract. Its most affordable options may include fewer channels than DISH’s base tier, while its top tier can offer a larger channel count. Broadcast TV and regional sports fees, plus equipment charges, vary by market.

DISH Network vs. Spectrum

Spectrum, formerly known as Charter, is a cable television provider in 41 states around the nation. The company offers affordable introductory pricing on month‑to‑month plans, but many bills include a separate Broadcast TV Surcharge that varies by market, which can offset the base price.

One of Spectrum’s critical disadvantages is its customer satisfaction. It trails the category leaders in the J.D. Power customer satisfaction study and scores below the industry average in the American Customer Satisfaction Index results.

DISH Network FAQ 

Methodology

We evaluated DISH Network based on customer satisfaction, industry benchmarks, starting package price, starting channels and contract length to determine Reviews.com scores and create our best TV provider reviews. To compare TV providers with other brands across the board, we calculate each Reviews.com score based on the following:

• Customer Satisfaction: Reviews.com used J.D. Power’s 2025 U.S. Television Service Provider Satisfaction Study to consider provider performance across applicable regions.
• Starting Price: TV service providers that had lower starting prices for its basic packages received higher scores than providers that had higher prices for basic service. 
• Available Channels: To offset the value of TV providers’ starting prices, we compared the number of channels available in the basic packages. If the provider had plenty of channels, but a higher starting price, these two scores balanced it out.
• ACSI Score: We used the American Consumer Satisfaction Index benchmarks to review each TV provider’s satisfaction index against the industry benchmark.
• Contract: Reviews.com researched the required contract length for each TV service provider. If a provider had more flexibility in its requirements — such as no contract requirements — then it received a higher score.

Recently Added

The Best Cable TV Providers

DIRECTV Review

The Best TV Providers