- DISH Network’s television service is highly rated by both the American Customer Satisfaction Index and J.D. Power.
- DISH offers four different television plans ranging in price from $64.99 to $99.99.
- Reviews.com rates DISH Network TV 3.4 out of 5 based on available channels, price, and more.
DISH Network is one of the nation’s largest satellite television providers. With four different packages at varying price points, most customers are likely to find a plan that works for them.
During our DISH review, we considered customer satisfaction, starting price, available channels, ACSI rating, and contract requirements to compare it to the other top television providers. While DISH stands out in terms of customer satisfaction, it’s lacking in other areas, such as its fees and lengthy contracts.
DISH Network Overview
DISH Network is a top-ranking satellite television provider. One of the company’s standout features is its customer satisfaction. DISH is tied for first place in the J.D. Power nationwide customer satisfaction ranking for television service providers. And the American Customer Satisfaction Index ranks it third in the industry.
While its customer satisfaction makes the company stand out, watch out for its lengthy contracts. When customers sign up for DISH Network, they’re locked into a two-year contract. And while this means the monthly price won’t increase for two years, it also means customers can’t cancel without paying extra fees.
- Excellent customer satisfaction ratings Both J.D. Power and American Customer Satisfaction Index rank DISH Network high in terms of customer satisfaction.
- Built-in Netflix app No more need to switch inputs — DISH’s set top box has Netflix built in.
- Discounts DISH Network offers discounts for military, senior citizens, first responders, and healthcare workers.
- 24-month contract with early cancellation fees If customers want to switch to a different TV provider before the end of the contract, DISH Network’s early termination fee is $20 per month for each remaining month.
- Satellite television is vulnerable to bad weather Storms and other bad weather events can affect the quality of the video or cause service to go down all together.
DISH Network Highlights
When you sign up for DISH Network, you opt into a 24-month contract. The good news is that this means you won’t see your price increase for at least as long. Unfortunately, that means that if you have to cancel early, you’ll have to pay an early termination fee of $20 per month for each remaining month on your contract. And once your 24-month contract is up, expect to see your price increase by anywhere from $20 to $30 a month.
DISH Network is a satellite television provider, meaning customers will need a satellite dish installed when they sign up, however, standard professional installation is free. When users subscribe to DISH, the company installs the dish, along with the DVR system, for free for a limited time.
DISH also offers to help new movers install equipment such as TV or wireless network, but for an additional fee. DISH also charges fees for certain equipment, such as its Hopper DVR and each receiver after your first one.
DISH Network offers four television plans for customers to choose from:
- America’s Top 120:At $64.99 per month, this package includes 190 channels, including local channels, and over 28,000 free On Demand titles
- America’s Top 120 Plus:At $79.99 per month, this package includes 190+ channels, including local channels, national and regional sports, and over 28,000 free On Demand titles
- American’s Top 200: At $89.99 per month, this package includes 240+ channels, including local channels, national and regional sports, additional top channels like Disney and Hallmark, and over 35,000 free On Demand titles
- America’s Top 200 Plus: At $99.99 per month, this package includes 290+ channels, including local channels, national and regional sports, 17 movie channels, additional top channels like Smithsonian and Bloomberg, and over 36,000 free On Demand titles
DISH Network customers have the option of bundling their television and internet services to save money. Rather than offering its own internet service, the company helps connect its customers with internet through its following partners:
- Frontier Communications
DISH Network vs. The Competition
|Provider||Reviews.com Score||J.D. Power*||Starting Price||Available Channels|
Information accurate as of March, 2021
*J.D. Power’s 2020 Residential TV Service Provider Satisfaction Study average rating across all regions. Based on a 1,000-point scale.
DISH Network vs. DIRECTV
DIRECTV is another of the top television service providers in the nation. The company ranks closely to DISH Network — both are tied for the top customer satisfaction ranking from J.D. Power and DISH ranks just above DIRECTV on the American Consumer Satisfaction Index ranking.
The two companies are also comparable in their plans — both have the same starting price and a similar number of channels for each plan. An important distinction between the two is that while both require a two-year contract, DIRECTV increases the price in the second year of the contract and DISH doesn’t. Furthermore, DIRECTV offers a year of HBO Max in its top three plans, while DISH only offers STARZ in its most expensive plan.
|Entertainment Package||$64.99/mo. for 160+ channels|
|Choice Package||$69.99/mo. for 185+ channels|
|Ultimate Package||$84.99/mo. for 250+ channels|
|Premier Package||$134.99/mo. for 330+ channels|
DISH Network vs. Verizon Fios
Despite only being available in a handful of states, Fios by Verizon is quickly becoming a customer favorite for television and internet service. Fios has high rankings among its customers. It’s the top-rated television service provider by the American Customer Satisfaction Index and the second-highest in the eastern region in a 2020 J.D. Power customer satisfaction study.
Verizon Fios has a variety of plans for its customers to choose from, with its most affordable plan being slightly more affordable than DISH Network’s most affordable, though with 65 fewer channels. But it’s most expensive plan comes with substantially more channels than DISH offers for its biggest plan, and at a better price point.
|Fios TV Test Drive||$56/mo. for 425+ channels (60-day trial)|
|Your Fios TV||$56mo. for 125+ channels|
|More Fios TV||$76/mo. for 300+ channels|
|The Most Fios TV||$96/mo. for 425+ channels|
DISH Network vs. Spectrum
Spectrum, formerly known as Charter, is a cable television provider in 41 states around the nation. The company offers affordable starting prices for its television service. It actually has the cheapest starting price of all the providers on our list. However, you’ll notice that the plans don’t come with as many extras as DISH and others.
One of Spectrum’s critical disadvantages is its customer satisfaction. It ranks last in the J.D. Power customer satisfaction ranking for television providers. It ranks eighth in the American Customer Satisfaction Index ranking, behind Fios, DIRECTV, and DISH Network.
|Spectrum TV Plan||Package|
|Spectrum TV Select||$44.99/mo. for 125+ channels|
|Spectrum TV Silver||$74.99/mo. for 175+ channels|
|Spectrum TV Gold||$94.99/mo. for 200+ channels|
DISH Network FAQ
DIRECTV and DISH Network both offer exceptional customer satisfaction and comprehensive plans and affordable prices. You’ll have to look at the plans available and see which best fits your needs.
DISH Network has special deals available to customers 55 and older where they can receive DISH Protect Plus identity protection, free in-home technician service, a free movie rental each month, the Stars & Stripes Pack for just $10 per month, and more.
Netflix isn’t free on DISH Network, but you can log into Netflix on the DISH Network DVR using your existing Netflix login credentials.
When you sign up for DISH Network, you’re locked into a two-year price guarantee. After the initial two years, prices increase by anywhere from $20 to $30, depending on the plan.
We evaluated DISH Network based on customer satisfaction, industry benchmarks, starting package price, starting channels and contract length to determine Reviews.com scores and create our best TV provider reviews. To compare TV providers with other brands across the board, we calculate each Reviews.com score based on the following:
- Customer Satisfaction: Reviews.com used J.D. Power’s 2020 Residential TV Service Provider Satisfaction Study to calculate an average rating of TV providers across all applicable regions.
- Starting Price: TV service providers that had lower starting prices for its basic packages received higher scores than providers that had higher prices for basic service.
- Available Channels: To offset the value of TV providers’ starting prices, we compared the number of channels available in the basic packages. If the provider had plenty of channels, but a higher starting price, these two scores balanced it out.
- ACSI Score: We used the American Consumer Satisfaction Index benchmarks to review each TV provider’s satisfaction index against the industry benchmark.
- Contract: Reviews.com researched the required contract length for each TV service provider. If a provider had more flexibility in its requirements — such as no contract requirements — then it received a higher score.