THE GOOD

Download speeds up to 40 Mbps:

As far as DSL Internet goes, CenturyLink is incredibly fast, with plans offering up to 40 Mbps. This should allow you to surf the web, watch videos, and play games online without having to endure long load times. These speeds also make CenturyLink a great option for households where there are several computers, smartphones, or tablets all connected to the Internet. Everyone can be online at once and still get the fast Internet service that they expect from CenturyLink.

Five-year price lock:

CenturyLink has a five-year price lock offer available, which ensures that the monthly price that you pay for your DSL Internet service does not go up for five whole years. This offer is pretty much unmatched among DSL providers — and among Internet providers in general — and could be extremely valuable if you are looking to keep your costs low.

Bundle with TV and phone:

CenturyLink offers several bundling options, including the ability to create your own bundle with just the features that you want. You can choose from any of their DSL Internet plans, and add in their home phone service, Verizon Wireless service, and even DIRECTV. Bundling these services together can be a great way to save a little money and is ideal for households looking to eventually purchase TV or phone services as well.

THE BAD

Upload speeds are relatively slow:

Although CenturyLink offers some pretty phenomenal download rates, their upload speeds are surprisingly lackluster. Every plan, with the exception of the 40 Mbps plan, receives only 896 Kbps. So if you plan on uploading photos or videos to the web, you should be prepared to wait because it could take a while. However, their 40 Mbps plan does offer a 5 Mbps upload speed, which is actually quite good for DSL Internet, and should you choose this plan, you won't have to worry about your uploads taking a long time.

Activation fee:

Before you are able to get DSL Internet service from CenturyLink, you must pay the activation fee, which, though not very expensive, is still more money coming out of your pocket. DSL Internet companies by and large do not charge activation fees, so the fact that CenturyLink does is a little surprising. But this shouldn't be a major problem for most people, especially since you get so much from your CenturyLink Internet plan.

THE DETAILS

Provider Details
Monthly Price $29.95 - $60
Service Area West, Midwest
States Available 14
Additional Fees
Early Termination Fee $200 after 30 days
Equipment Lease Fee Advanced Wireless Networking Modem: $6.99/month
Installation Fee 1 computer or device: $59.99, 2+ computers or devices: $99.99
One-Time Setup Fee Advanced Wireless Networking Modem: $99.99 (buy)
Other Fees None

FEATURES

Title
  • High Speed Plus The Internet service offers download speeds between 11 and 25 Mbps.

  • No Bandwidth Throttling The internet service provider will not throttle your bandwidth, regardless of usage.

  • Performance High Speed The Internet service offers download speeds between 26 and 50 Mbps.

  • Standard High Speed The Internet service offers download speeds up to 10 Mbps.

  • Unlimited Data The Internet service allows unlimited data usage.

  • 24-Hour Support You can receive customer service or support 24 hours a day through a dedicated support line.

  • Email/Ticket The Internet service provider has an email or ticket system dedicated to support.

  • Live Chat The Internet service provider offers live chat support.

  • Phone You can contact the Internet service provider by phone to get support.

  • Social Media You can contact the Internet service provider with questions through social media websites.

  • Tech Support The Internet service provider offers technical support.

  • Make Payment You can make a payment online.

  • Manage Email Accounts You can manage email accounts online.

  • Update Contact Information You can update your contact information online.

  • Update Payment Method You can update your payment method online.

  • View Bill You can view your bill online.

  • Money-Back Guarantee The Internet service provider offers some form of money back guarantee within an allotted time period.

  • No Contract You can get Internet service without signing any contract.

  • No Long-Term Contract You can get Internet service without signing a contract that is longer than one year.

  • No Price Increases The Internet service provider does not automatically increase prices at certain time periods.

  • Short-Term Contract You can get Internet service without signing a contract that is longer than six months.

  • No Activation Fees The Internet service provider doesn't charge any activation fees.

  • No Early Termination Fees The Internet service provider does not charge a termination fee if you cancel your contract early.

  • Internet Modem The Internet service provider offers an Internet modem, usually to rent.

  • Wireless Gateway The Internet service provider has a single device that brings together all your services (Internet and TV) and distributes them throughout your home.

  • Free Internet Modem The Internet service provider offers a free Internet modem.

  • Free Shipping The Internet provider will ship any equipment needed for free.

  • Professional Installation The Internet service provider offers professional installation.

  • Schedule Online You can schedule a professional installation appointment online.

  • Self Installation You can install the equipment needed to get Internet service on your own.

  • Installation Warranty The Internet service provider offers free assistance with anything that needs to be fixed within a certain time period after installation.

  • Find a Dealer The Internet service provider's website has a feature that helps you find a dealer closest to you.

  • Online You can sign up for Internet service online.

  • Phone You can sign up for Internet service by phone.

  • Authorized Dealers You can sign up for Internet service in person through an authorized dealer at a retail location.

  • No Credit Check You can get Internet service without going through a credit check.

  • Plan Selector The Internet service provider's website provides a plan selector tool to help you pick the right plan for your needs.

  • Bundled Phone Service You can add phone service to your Internet package.

  • Bundled TV Service You can add television to your Internet package.

  • Free Email Accounts The Internet service comes with free email accounts.

  • Wi-Fi Hot Spot Access The Internet service comes with Wi-Fi hot spot access so that you can connect to your Internet service on the go.

  • FAQ The Internet service provider has a list of answers to frequently asked questions.

  • Forum The Internet service provider has an interactive forum where users can post questions and answers.

  • Knowledge Base The Internet service provider has a knowledge base of detailed help articles.

  • User Guide The Internet service provider has a user guide or training manual available.

PRICING

1.5 Mbps

Price: $29.95/month (12 months)
Download Rate: 1.5Mbps
Upload Rate: 896 Kbps
Data Allowance: 250GB

3Mbps

Price: $29.95/month (12 months)
Download Rate: 3Mbps
Upload Rate: 896 Kbps
Data Allowance: 250GB

7 Mbps

Price: $29.95/month (12 months)
Download Rate: 7Mbps
Upload Rate: 896 Kbps
Data Allowance: 250GB

12 Mbps

Price: $29.95/month (12 months)
Download Rate: 12Mbps
Upload Rate: 896 Kbps
Data Allowance: 250GB

20 Mbps

Price: $29.95/month (12 months)
Download Rate: 20Mbps
Upload Rate: 896 Kbps
Data Allowance: 250GB

40 Mbps

Price: $29.95/month (12 months)
Download Rate: 40Mbps
Upload Rate: 5Mbps
Data Allowance: Unlimited

* Package details and pricing may vary according to location.

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