THE GOOD

Customizable home security system:

While ADT does provide five different package options, they also offer the ability to add on different products to round out your home security system. This is a nice feature if you know exactly what you do and don't want to pay for in terms of additional equipment. On top of that, ADT also offers custom home services with advanced technology and monitoring devices if you're looking to spend a little more and get a little more for your home security system.

Plenty of home surveillance options and upgrades:

With ADT, you can always keep a close eye on any part of your home from any location. ADT's video surveillance options allow you to securely view video, monitor who is in your home, and check in remotely while you're away. There are also plenty of video upgrades available, so you will never feel limited in what you can do. You can upgrade your service to add a tamperproof dome camera, a digital video recorder, a quad splitter (to view four cameras at once on the same screen), and a video duplicator (to view video from four TVs or monitors).

$500 theft protection:

If the security in your home is breached while your ADT home security system is armed, ADT will pay up to $500 of your insurance deductible. This unique coverage is not offered by other top home security companies and further contributes to ADT's reputation as an industry leader.

Nationwide customer monitoring services:

ADT has one of the industry's most comprehensive security monitoring networks. With four monitoring stations in the United States and two in Canada, you can count on your home being monitored 24/7. ADT operates its own monitoring services, employing more than 2,000 emergency dispatch operators, and doesn't outsource to third-party providers. ADT will notify the appropriate authorities if there is a confirmed break-in, hazard or medical emergency in your home.

Experience and stability:

ADT is the largest home security systems provider in the United States and Canada, with 6.4 million customers and more than 100 years of security experience. A stable home security company means a stable home security system.

THE BAD

Lack of home automation features:

Probably the place where ADT home security is lacking the most is in the home automation department. Many of these home automation features that the standard ADT packages could possess have been transferred to a separate ADT product called ADT Pulse®. That means that the standard versions of ADT are far behind in terms of technology. You won't be able to do things like schedule the lights in your home to come on at certain times or even have lighting control with your smartphone or laptop. The other missing component of home automation is that you can't view a history log of what took place in the house while you were away. While there may be other ways to find this information, it's still beneficial to have a log so you can view it in an efficient way. ADT has recently added the Premium Protection Plus package so you can add the features of ADT Pulse® to your ADT home security system, but it will cost you extra each month and on the initial installation.

Installation fees:

The standard installation charge for all but one of the Security Choice ADT monitored packages is $99. For the Premium Protection Plus package featuring ADT Pulse®, installation starts at $199.

Poor live chat:

Not that it affects your home security system in any way, but ADT's live chat support was nearly useless in our test. While they do offer a real person to communicate with, you'll more than likely think that it is not a real person. When asking for basic pricing and installation information, the support representative continually dodged the question until pressed for several minutes with the same question over and over again. Finally, after many attempts by the support representative to funnel us to a sales rep, she was able to provide the very simple answer to the most basic question, although that answer was still unclear.

THE DETAILS

Details
Contract Length 3 years
Equipment Manufacturer Honeywell
Monthly Monitoring Fee $36.99 - 47.99
Total Installation Cost $99 - $549

FEATURES

Title
  • Adjust Temperature You can adjust the temperature of your house remotely.

  • Appliance Control You can remotely turn small appliances on or off using a smartphone or Internet connection.

  • Arm/Disarm You can arm and disarm the security system remotely.

  • Change Access Codes You can change system access codes for different people who may have to enter your home.

  • Electronic Door Locks The company offers electronic door locks that can communicate wirelessly so you are able to lock and unlock your doors from anywhere.

  • Home Alerts You can automatically receive alerts from your security system to keep you aware of what is happening in your house when you are not around.

  • Event-Triggered Automation You can set your lights to react to alarm sensors or other events.

  • History Log You can view a logged history of events that have taken place over a specified time period.

  • Lighting Control You can turn lights on or off using your laptop or smartphone.

  • Scheduled Automation You can set a schedule for lights to be on at specific times of each day.

  • 24/7 Monitoring The company monitors your home 24 hours a day, seven days a week.

  • Fire Department Dispatch The company will notify the local fire department if an environmental hazard is occurring in your home.

  • Internal Monitoring The company provides internal monitoring services instead of outsourcing these services.

  • Medical Dispatch The company will notify a medical team if a medical emergency is occurring in your home.

  • Police Dispatch The company will notify the local police if a break-in or other criminal activity is occurring at your home.

  • Alarm Sounding The security system has an alarm that is triggered inside the house when there is a break-in or other hazardous event.

  • Burglar Alarm The company monitors a burglar alarm signal received from your home and notifies you and the police.

  • Carbon Monoxide Carbon monoxide detectors are available that trigger an alert in your home while also sending a signal to the company monitoring center.

  • Door and Window Sensors Door and window sensors are available that notify the monitoring center when a door or window is opened.

  • Fire and Smoke The company monitors a fire or smoke detector and notifies your local fire department if necessary.

  • Flood Detectors Flood detectors are available to help protect your home against water damage.

  • Glass Break Detector Glass break sensors are available that notify the company monitoring center if a window is broken.

  • Motion Detector Motion detectors are available that sense movement and sends a signal to warn the owner.

  • Recessed Door Sensors Recessed door sensors are available. These work like door and window sensors but are hidden from view and installed inside the door frame.

  • Temperature Sensors Temperature sensors are available that monitor and detect significant changes in temperature within your home.

  • Wireless Sensors and Detectors The company offers wireless sensors and detectors.

  • Garage Door Tilt Sensor Garage door sensors are available that signal when a garage door begins to open.

  • Cellular Monitoring Keypad Keypads that communicate with the monitoring service through cellular technology are available.

  • Key Remote The company provides a key remote or fob for you to control your system and alarms.

  • Medical Devices The company offers additional devices for medical emergencies.

  • Panic Button The company provides a remote panic button, which sends an alert to the company when activated within your home.

  • Touch-Screen Panel The company provides a touch-screen panel for controlling the system.

  • Two-Way Intercom The company offers a two-way voice intercom system to immediately speak to a representative if you encounter an emergency.

  • Wireless Keypad The primary keypad for the system does not require a phone or Ethernet connection.

  • Custom Systems The company provides custom security systems for your home.

  • Homeowners Insurance Certificate The company will provide you with a certificate of installation that can often be submitted to insurance companies and used to obtain a lower homeowner insurance rate.

  • Relocation Program The company allows you to move your security system without assistance from a technician if you move to a new home.

  • Technician Installation A service technician will install your equipment.

  • Window Decals The company provides window decals that show the home is protected by a security system to warn potential intruders.

  • Yard Sign The company provides yard signs that show the home is protected by a security system to warn potential intruders.

  • Free Activation There is no activation fee to start using the system.

  • Self-Installation You can install your own equipment without the help of a service technician.

  • Android App The company has an Android app that you can use to access your security system.

  • iPhone App The company has an iPhone app that you can use to access your security system.

  • Live Video Feed You can watch a live video feed of what is going on inside your home.

  • Real-Time Alerts You can keep tabs on your home by receiving real-time email or text alerts.

  • Smartphone/Tablet You can access your system from a smartphone or tablet.

  • Status Snapshot You can get an updated status snapshot that shows what is happening in your home.

  • Web Access You can access your system online.

  • Fixed Video Cameras The company offers fixed video cameras to record happenings inside and outside of the house.

  • In-Home Surveillance You can view live surveillance footage of what is happening in other rooms on the TVs in your home.

  • Live Feed You can view live feeds of video that is recorded in real time.

  • Outdoor Video Cameras The company offers outdoor video cameras.

  • Pan-and-Tilt Video Cameras The company offers pan-and-tilt video cameras that can be accessed and operated remotely to view more than a fixed area.

  • Record Triggered Event The video camera is triggered to record by an event like an entry, exit, or break-in.

  • Snapshots The company offers a recording device or camera that takes snapshot photos of triggered events, like entries, exits, or break-ins.

  • Store Video Recordings The company offers the ability to record activity within your house and store it so you can watch it later.

  • Blog The company provides a blog with security tips and other relevant information.

  • FAQs The company provides a list of answers to frequently asked questions.

  • Knowledge Base The company provides a knowledge base of detailed help articles.

  • User Guide A user guide or training manual is provided by the company.

  • Video Tutorials The company provides video tutorials.

  • Email/Ticket The company has an email or ticket system dedicated to support.

  • Live Chat You can contact the company through live chat to get support.

  • Phone You can contact the company by phone to get support.

  • Social Media You can contact the company with questions through social media websites.

PRICING

Basic

Monthly Monitoring: $36.99
Standard Installation: $99
Standard Contract: 36 months

2-Way Voice

Monthly Monitoring: $42.99
Standard Installation: $99
Standard Contract: 36 months

CellGuard®

Monthly Plan: $44.99
Standard Installation: $199
Standard Contract: 36 months

2-Way Voice + CellGuard®

Monthly Plan: $47.99
Standard Installation: $199.99
Standard Contract: 36 months

Comparable


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