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November 17, 2015

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Comcast XFINITY Review

Comcast is the largest cable TV provider, offering comprehensive programming for all types of television viewers with their XFINITY TV service. Comcast's poor customer service reputation is known by many, but you'll likely find the same issues elsewhere if you switch providers.

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The Good

Available in most states

Comcast XFINITY TV is available almost nationwide in 40 different states. The wide availability of Comcast services makes them an easy option when shopping not only for TV service, but also Internet, phone, and even home security services. Once you have Comcast service, and should you have to relocate, the wide availability will make any move and transfer of service very easy as they operate in many markets. Comcast also has service center locations across the country where it is easy to pick up and return equipment, pay your bill, or change your subscriptions.

Variety of TV packages

One of the biggest challenges when choosing a TV package is finding one that offers you the right amount of channels at the right price. Comcast XFINITY offers five different TV plans that vary widely in price and the number of channels provided. A basic cable option with just 10 channels is available for about $24 per month, while the highest level plan starts at $85 per month with over 200 channels and a sports package. Whether you like to watch lots of movies or are a true sports fanatic, there is a TV plan with Comcast XFINITY that will offer the channels you really want watch.

XFINITY On Demand offers thousands of choices

Comcast XFINITY On Demand has more On Demand choices than any other TV provider. Not only will you have an immense library of programming to choose from, but you will be able to watch it just about anywhere. XFINITY On Demand programming can be instantly watched on any TV in your home, or be streamed to a computer, tablet, or smartphone. There is unlimited viewing, and every type of entertainment for parents, teens, and kids is available. If On Demand is a feature you're interested in, XFINITY On Demand will not disappoint.

Many bundling options

If you are looking for TV service alone, Comcast is a great option, or if you are looking to add more services like phone and Internet, Comcast also has a lot to offer. Combining services together in a bundle package can lead to major savings in the long run. Comcast XFINITY is also one of the only cable TV providers who offers home security and home automation services. Though these two services cannot be combined with traditional TV, phone, and Internet bundles, it never hurts to try to negotiate a better rate if you are a loyal subscriber with all other services.

Spanish language packages

Unlike some TV companies that include just a few Spanish language channels in their programming, Comcast XFINITY TV actually offers Spanish language TV packages, including MultiLatino Plus. There is even an option to bundle with phone and Internet, which will certainly appeal to many households. The types of promotional perks offered with the Comcast XFINITY traditional plans are also offered with the Spanish TV plans. These include promotions such as free HBO for three months or a DVR included free for six months. Spanish programming may not be important to every household, but the plans available with Comcast XFINITY are some of the best in the industry.

Helpful online resources

There is an abundance of helpful resources available on Comcast's website for those who like to get extra help on the spot. There is an interactive forum where customers can post questions and answers, a knowledge base of helpful articles, access to user guides and manuals, and helpful video tutorials if you like to see instructions step-by-step rather than read them. If you are new to having cable TV, these resources may be extra helpful to you when exploring all the different features that accompany Comcast XFINITY.

The Bad

Bad customer service and support

Customer service in the cable industry as a whole is regularly ranked quite low, and Comcast leads with this trend. Comcast has below average ratings for reliability and customer service and support. It has been noted that customers complain particularly of bad experiences with call centers. There are other support features that Comcast neglects, such as not having an email ticket system for online support, and not allowing you to sign up in-person at one of their many services centers. With all the online help resources, many customers will never interact with customer support, but it is certainly an area where Comcast (and most other TV providers) can improve.

Rate increases

Each cable TV plan offered with Comcast XFINITY has an initial, promotional price at signing, but price increases will take effect after your first 12 months into a two-year contract. Comcast does offer a no-term agreement, but the monthly rates will be significantly higher and typically a deposit is required for equipment. Rate increases after six months to a year are fairly common amongst TV companies, but there are some companies that may not spike their prices quite so high. If you prefer a no-contract arrangement, or are particularly sensitive to price hikes, Comcast may not be the best fit.

Underperforming mobile app

Both the Comcast iPhone and Android apps pack in many of the latest and greatest features, but according to customer reviews, they may occasionally crash and don't operate exactly as advertised. The XFINITY Player app promises to deliver On Demand shows and movies, the ability to stream live TV, download and watch programming offline, and even set parental controls. While some have reported success using these features, particularly within a WiFi area, there are other claims that the Comcast app has a tendency to crash. Your experience may vary depending on your device, so be sure to test for yourself.

The Details

Provider Specs

  • 3D Channels: 4
  • Available Channels: 200+
  • HD Channels: 112
  • Monthly Price: $30.15 - $144.49
  • Number of Packages: 5
  • Service Area: Select States Nationwide
  • States Available: 40
  • Type: Cable

Receiver Specs

  • Channels Simultaneously Recorded: 2
  • Hours of HD Recording: Up to 60
  • Hours of SD Recording: Up to 300
  • Receiver Options: 3
  • Recording Capabilities (hours): Up to 300
  • Storage Capacity: Up to 500GB


Limited Basic

  • Total Channels: 10+
  • Introductory Rate: N/A
  • Length of Introductory Rate: N/A
  • Standard Rate: $30.15/month

Digital Economy

  • Total Channels: 45+
  • Introductory Rate: N/A
  • Length of Introductory Rate: N/A
  • Standard Rate: $37.95/month

Digital Starter

  • Total Channels: 140+
  • Introductory Rate: $29.99/month
  • Length of Introductory Rate: 12 months
  • Standard Rate: $57.99/month - $71.99/month

Digital Preferred

  • Total Channels: 220+
  • Introductory Rate: $49.99/month
  • Length of Introductory Rate: 12 months
  • Standard Rate: $76.49/month - $89.99/month

Digital Premier

  • Total Channels: 260+
  • Introductory Rate: $99.99/month
  • Length of Introductory Rate: 12 months
  • Standard Rate: $126.99/month - $144.49/month

* Package details and pricing may vary according to location. The packages and prices listed here are for those in the Seattle, WA market.

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