Reviews Report:
- Consumer platforms show low-to-mixed satisfaction for AHS (check live averages, star distributions, and complaint volumes on the BBB, Trustpilot, ConsumerAffairs, and Yelp, plus app-store ratings on iOS and Android), while major editorial outlets often rate AHS higher for coverage breadth and plan flexibility (see current overviews from U.S. News and Forbes). Because these figures change frequently, capture them directly from the source profiles with a “Retrieved Nov 14, 2025” timestamp.
- AHS sells three tiers — ShieldSilver (systems), ShieldGold (systems + appliances), and ShieldPlatinum (most comprehensive) — with typical trade service fee choices of $100 or $125 and ZIP-based pricing; see plan details at AHS plan comparison and note all‑in price disclosure requirements in some states (e.g., California’s SB 478).
- Included benefits and limits matter: limited roof leak repair is included on all tiers (higher caps on Platinum), and per-appliance limits commonly run up to $2,000 (ShieldGold) or $4,000 (ShieldPlatinum), per agreement term; verify caps in your local contract (AHS compare; Forbes; sample contract).
American Home Shield operates in 49 states and Washington, D.C. (not available in Alaska) and, as part of Frontdoor, Inc., serves roughly 2 million warranty customers via a nationwide network of about 17,000 contractors. Availability and scale are corroborated by AHS’s state-availability page, independent/editorial coverage, and company filings (AHS states; U.S. News; Frontdoor 10-K).
AHS’s current lineup — ShieldSilver, ShieldGold, and ShieldPlatinum — can be customized with add-ons like electronics protection, pool/spa, well, septic, and guest unit coverage. Typical quotes range from the mid-$30s to $80+ per month depending on ZIP, plan tier, and whether you choose a $100 or $125 trade service fee. Key limits include per-appliance caps ($2,000 on ShieldGold; $4,000 on ShieldPlatinum) and annual roof-leak repair allowances; details vary by state, so review the local contract (AHS compare; AHS add-ons; Forbes).
When rating American Home Shield against other home warranty companies, we consider ZIP-based pricing and service fee options, plan caps and inclusions, complaint and review patterns on the BBB and Trustpilot, additional sentiment from ConsumerAffairs and Yelp, app-store ratings on iOS and Android, and editorial evaluations from U.S. News and Forbes.
AHS Home Warranty Overview
The BBB profile displays AHS’s current letter grade, accreditation status, and complaint volumes (last 12 months/3 years). Because these figures change frequently, consult the live BBB page for up-to-date ratings and counts and record a “Retrieved Nov 14, 2025” timestamp when citing.
AHS’s three-tier structure emphasizes coverage breadth and clear caps: systems-only ShieldSilver; ShieldGold with appliances (up to $2,000 per covered appliance item per term); and ShieldPlatinum with higher appliance caps (up to $4,000 per item), included HVAC tune-up, and expanded allowances. Limited roof leak repair is included on all tiers, with higher caps on Platinum. Pricing is ZIP-based and paired with $100 or $125 service fees (AHS compare; Forbes).
PROS
CONS
American Home Shield Warranty Plans
American Home Shield Home Warranty vs. The Competition
| Provider | Reviews.com Score | Price* | Trade Service Fee | Plans | Available Add-ons |
| American Home Shield | — | ZIP-based; mid-$30s to $80+/mo typical | $100 or $125 | ShieldSilver ShieldGold ShieldPlatinum | Electronics Pool/in-ground spas Guest unit Well/septic |
| Landmark Home Warranty | 3.5 | Varies by ZIP | Varies by plan/state | Systems Plan Total Plan | Kitchen appliance Dishwasher Built-in microwave Guest house Well pump |
| AFC Home Club | 3 | Varies by ZIP | $75, $100, $125 | Systems Plan Silver Plan Gold Plan Premium Plan | Sump pump Septic system Hot water dispenser Pool/spa Stand alone freezer Tankless water heater |
| Choice Home Warranty | 2.4 | Varies by ZIP | $85 (typical) | Total Plan Basic Plan | Pool / Spa Well Pump Sump Pump Central Vacuum Limited Roof Leak |
Information accurate as of 2025
*Prices vary by ZIP code, plan tier, and selected trade service fee; confirm live quotes on each provider’s site.
American Home Shield vs. Landmark Home Warranty
AHS offers three nationally marketed tiers and services customers in 49 states, whereas Landmark operates in a more limited regional footprint (primarily AZ, ID, NV, OR, TX, UT; confirm availability by ZIP on Landmark’s site). If you need broader contractor coverage and plan customization, AHS’s scale (about 17,000 contractors supporting ~2 million warranty customers across brands) can be a differentiator (U.S. News; Frontdoor 10-K).
American Home Shield vs. AFC Home Club
Both brands sell multiple tiers with ZIP-based pricing. AFC serves most states and distinguishes itself by allowing customers to choose their own licensed technician, while AHS generally dispatches a contractor from its network. AFC also advertises longer workmanship guarantee terms on covered repairs, often described as for the life of the plan term; AHS provides a limited workmanship guarantee with terms defined in your local contract (AFC coverage; AHS sample contract).
American Home Shield vs. Choice Home Warranty
AHS markets three configurable tiers with included roof-leak repair and clear per-appliance caps. Choice Home Warranty typically offers two tiers and advertises a trade service fee around $85. Regulatory scrutiny in the category has increased; for example, the Arizona Attorney General and the FTC announced enforcement action involving Choice Home Warranty (AG press release; FTC).
American Home Shield FAQ
Methodology
We evaluated American Home Shield based on customer experience, customer satisfaction, ZIP-based pricing, trade service fees, plan caps/inclusions, and market reach to determine Reviews.com scores and create our best home warranty reviews. We incorporate live and editorial sources to balance feature breadth with real-world service execution, time-stamp third-party ratings on the day of retrieval, and account for platform-bias differences and evolving disclosure rules.
- Pricing and Fees: We review ZIP-based quotes and available trade service fee options ($100 or $125) and assess value across ShieldSilver, ShieldGold, and ShieldPlatinum tiers (AHS compare), and we consider all-in price disclosure requirements in jurisdictions with “junk fee” bans (e.g., California SB 478).
- Coverage and Limits: We analyze per-item caps, roof leak repair allowances, tune-up benefits, and add-on availability using plan pages and local contracts (plans; sample contract).
- Customer Satisfaction: We consider editorial evaluations (U.S. News; Forbes) alongside open-platform consumer feedback and complaint data from the BBB and Trustpilot, plus supplemental perspective from ConsumerAffairs, Yelp, and app-store ratings on iOS and Android. We record rating averages/counts and complaint metrics with a “Retrieved [date/time]” note for recency.
- Market Reach and Capacity: We factor in service footprint (49 states and D.C.) and network scale (~17,000 contractors across Frontdoor brands, serving ~2 million warranty customers) as indicators of practical availability (U.S. News; Frontdoor 10-K; AHS states).
- Policy Transparency: We examine contract disclosures on exclusions, access limits, workmanship guarantee windows, and cancellation terms to contextualize likely out-of-pocket costs (sample contract), and we monitor disclosure standards such as the FTC’s negative-option rule and California’s SB 478.
