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ByBrett Benningfield Staff Writer

As a writer and researcher for Reviews.com, Brett has spent literally thousands of hours figuring out how to help you make better, smarter buying decisions.

Car Insurance Companies and Ratings for 2019

We love car insurance. Or, more accurately: We love helping you find the best car insurance. And thanks to four years’ worth of research and reviews, we’re pretty familiar with the industry’s big players. Below, we share our ratings for the top 20 car insurance companies in the U.S. (listed according to our own Reviews.com rank). Combined, these companies insure just under 80% of the nation’s drivers — so odds are you’ll be looking at at least a few of them in your search.

How did we get our scores?

Our scoring system considers multiple ratings in each category: some from official agencies like A.M. Best and the National Association of Insurance Commissioners, and some from consumer advocacy groups like Consumer Reports and J.D. Power. You can find more information about our rating system below, plus advice about next steps once you’ve narrowed down your list of companies.

Providers
Reviews.com Score
NAIC 2018 Market Share Report
NAIC 2018 Consumer Complaint Ratio
Financial Strength Ratings
J.D. Power 2019 U.S. Auto Claims Satisfaction Study Score
J.D. Power 2019 Average Regional Customer Satisfaction Study Score
Consumer Reports Reader Score
Featured on Reviews.com
USAA

4.4/5

5.81%

1.14

A.M Best: A++
Moody’s: Aaa
S&P Global: AA+

5/5

5/5

92/100

ERIE Insurance

4.2/5

1.30%

0.51

A.M Best: A+
Moody’s: N/A
S&P Global: N/A

3/5

4.7/5

86/100

State Farm

3.7/5

17.01%

0.57

A.M Best: A++
Moody’s: N/A
S&P Global: AA

3/5

3.6/5

78/100

Auto-Owners Insurance

3.6/5

1.19%

0.67

A.M Best: A++
Moody’s: N/A
S&P Global: N/A

3/5

3.5/5

81/100

Auto Club Group (AAA)

3.5/5

1.38%

0.62

A.M Best: A-
Moody’s: N/A
S&P Global: N/A

3/5

4/5

79/100

Geico

3.4/5

13.41

0.92

A.M Best: A++
Moody’s: Aa3
S&P Global: AA+

3/5

3.4/5

78/100

MetLife

3.4/5

1.00%

0

A.M Best: A
Moody’s: N/A
S&P Global: N/A

3/5

2.4/5

72/100

The Hartford

3.4/5

0.86%

1.23

A.M Best: A+
Moody’s: A1
S&P Global: A+

3/5

4.4/5

74/100

American Family

3.4/5

1.90%

0.69

A.M Best: A
Moody’s: N/A
S&P Global: N/A

3/5

3.25/5

76/100

Allstate

3.3/5

9.19%

0.64

A.M Best: A+
Moody’s: Aa3
S&P Global: AA-

3/5

3.2/5

72/100

Nationwide

3.2/5

2.73%

0.43

A.M Best: A+
Moody’s: A1
S&P Global: A+

3/5

2.5/5

71/100

Progressive

3.2/5

10.97%

0.88

A.M Best: A+
Moody’s: Aa2
S&P Global: AA

3/5

2.4/5

75/100

Farmers

3.1/5

4.26%

0.97

A.M Best: A-
Moody’s: N/A
S&P Global: A

3/5

2.8/5

72/100

CSAA

3.1/5

1.22%

1.36

A.M Best: A
Moody’s: N/A
S&P Global: N/A

3/5

3/5

79/100

Travelers

2.8/5

1.90%

6.4

A.M Best: A
Moody’s: N/A
S&P Global: N/A

3/5

2.4/5

75/100

Liberty Mutual

2.6/5

4.77%

6.26

A.M Best: A
Moody’s: A2
S&P Global:A

3/5

2.4/5

72/100

Mercury

2.6/5

1.09%

1.66

A.M Best: A
Moody’s: A2
S&P Global: N/A

2/5

3/5

75/100

National General

2.4/5

1.22%

4.56

A.M Best: A-
Moody’s: N/A
S&P Global: N/A

N/A

2/5

74/100

MAPFRE

2.4/5

0.68%

9.07

A.M Best: A
Moody’s: N/A
S&P Global: N/A

2/5

2/5

74/100

Kemper

2.3/5

1.25%

1.86

A.M Best: A-
Moody’s: Baa3
S&P Global: BBB-

N/A

2/5

72/100

What Do These Ratings Mean?

You’ve probably noticed that financial strength scores are about as discernible as alphabet soup. Each agency of the three we looked at (A.M. Best, Moody’s, S&P Global) uses its own rating system to make a judgment on the strength of a company's financial holdings and assets. The short of it is these ratings determine a provider’s ability to pay out claims and fulfill their duty to you, the policyholder. Much like a school grading scale, you want As, which mean that the provider is better able to handle your claims.

Another important factor we considered was the complaint ratio of each company, as tracked by the National Association of Insurance Commissioners. This score gives insight into actual policyholder sentiments toward their policy provider. The baseline complaint index is set at 1.00, so a company with a complaint ratio of 9.07 like MAPFRE, for example, receives nine times the national market average of complaints annually.

Our Car Insurance Rating System

Our ratings system incorporates scores from official agencies like the National Association of Insurance Commissioners, as well as consumer-based survey groups like J.D. Power. We’ve collated the data from these sources to create our own overall Reviews.com score. We also provided all the data we used in order to create that score, in order to show you the various ways we analyze the insurance industry’s major players.

Financial strength rating

An insurer’s financial strength rating (FSR) indicates the stability and reliability of its financials. Companies with an excellent FSR (A and above) have solid backing and can be counted on to pay claims of any size. Plus, they’re considered extremely credit-worthy, meaning that if the economy takes a downturn or a large-scale disaster causes many insurance claims at once, these companies are least likely to go under. We compared scores from the three largest financial ratings agencies: A.M. Best (which focuses exclusively on insurance), S&P Global, and Moody’s Investors Service.

NAIC ratings

The complaint ratios and market share data comes from the latest 2018 ratings and reports the National Association of Insurance Commissioners (NAIC) has released, giving you the most up-to-date information. One important variable we included is the respective complaint ratio of each provider listed. We gathered this list from the top 20 providers by market share. While market share had no impact on scoring, it is important to know which companies are larger and how much sway they have in the current industry landscape. Larger companies are more likely to have ratings from all three of the agencies we take into account, or are subject to higher complaint ratios based on a larger customer base they serve. These market insights may not be the first thing you think about when considering a provider, but they can make a difference and are good to take into account for any insurance purchase. Companies with high financial ratings are more likely to be able to pay out claims effectively, whereas a lower complaint ratio means you’ll be less likely to deal with poor customer service and needless hassles. Essentially, they give more than just cursory insight into the brands you’re entrusting your car with, so you can make a more informed decision for your situation.

Customer satisfaction ratings

There’s no real way to test an insurer’s coverage or claims process before buying — to do so would be insurance fraud. But what we can do is learn from other customers’ experiences. Did they find customer service to be responsive and helpful? Were they given the resources they needed to build a strong policy? Were claims paid fairly and on time?

We considered three separate sources: J.D. Power’s regional auto insurance study, which measures satisfaction with customer support, coverage options, price, and billing across various U.S regions; J.D Power’s claim satisfaction survey, which rates companies on customer’s claims experiences; and Consumer Reports’ car insurance ratings, which include data about the accessibility and politeness of a company’s agents.

Featured on Reviews.com

Companies with a “★” in this column are featured in our review of the best nationwide auto insurance companies. This means they’ve passed rigorous standards for financial strength and policy offerings and have standout coverage or discount options that set them apart from the pack. Click any star to learn more about what makes each company unique.

Next Steps

How does car insurance work, anyway?

There’s a lot that goes into building a strong car insurance policy and choosing the right provider. For a crash course in auto insurance and tips about shopping around, check out our car insurance buyers’ guide.

How can I save money on my car insurance?

Discounts are a good place to start, but there are plenty of other ways to save on your car insurance. See our guide to cheap car insurance for pointers and expert advice about the smartest, safest ways to cut costs on your policy.

Where can I find more information about specific companies?

You can learn more about coverage options, discounts, and standout features from the top auto insurance companies in our review of nationwide car insurance companies. You’ll also find in-depth reviews of individual providers and state-by-state car insurance reviews.

Where can I compare rates?

Get started on your shopping with our car insurance quote tool, which will point you toward popular providers in your ZIP code and help you start comparing rates.

I want even more insight into the insurance industry.

Check out Reviews.com’s millennial auto insurance report, where we break down some of the most key factors that affect millennials when purchasing auto insurance.

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