Geico vs. State Farm Auto Insurance Review
With dozens of providers constantly vying for attention, shopping for car insurance can be a daunting experience. What makes it even harder is the choice between local and national insurers. While smaller companies may offer a more localized experience, big players such as Geico and State Farm have the resources to support innovation and provide more efficient services — making them a reliable choice for most people.
Both Geico and State Farm are well-known insurance companies that cover most states and offer reasonably priced policies to meet various customer needs. However, they have different strengths and offer a variety of discounts. Below, we’ll discuss the primary differences between the two companies to help you choose one that’s best for you.
Geico vs. State Farm Auto Insurance Overview
|Our review||Our review|
|User-friendly online experience and mobile app||Comprehensive rental and ride-share coverage|
|Air Bag Anti-Lock Brakes Anti-Theft System Daytime Running Lights Good Driver Seat Belt Use Defensive Driving Driver’s Educational Course Good Student Emergency Deployment Federal Employee Membership and Employee Military Multi-Vehicle Multi-Policy||Drive Safe and Save Steer Clear Accident-Free Good Driving Defensive Driving Course Driver Training Student Away at School Good Student Vehicle Safety Passive Restraint Anti-Theft Multiple Auto Multiple Line|
|Get a quote||Get a quote|
Claims and customer service
Geico offers a highly rated mobile app that makes filing claims and viewing your policy quick and easy. Its user-friendly website makes Geico an ideal choice for consumers who prefer a self-service experience using convenient digital tools. Overall, the company offers simple claims processing and has high claims satisfaction.
State Farm also has a high claims satisfaction score, falling just shy of Geico in the rankings, and was awarded “excellent” scores by Consumer Reports for the ease of reaching an agent, courtesy of the agents, and time for settling a claim. While you can also file claims through the mobile app, State Farm is potentially a better choice if you prefer to speak with an agent rather than DIY online — with 19,000 independent agents across the country, there’s likely someone in your area that you can contact.
Geico advertises extensive discounts and deductions with high savings potential. While it may take a while to go through all of them, it could be worth your while if you’re looking to bring down your premium. For instance, students can save up to 15% for maintaining a B average or higher, and seniors (over age 50) can save up to 10% by completing a defensive driving course. Geico also rewards vehicle safety and security features — for instance, you can get up to a 25% discount for installing an anti-theft system.
While State Farm does have safe driver discounts, safe vehicle discounts, and loyal customer discounts, it doesn’t advertise as many avenues for saving as Geico. However, you can take advantage of its extensive network of agents and work with a representative to explore packaged options and custom coverage to create a policy that covers your specific requirements, so you don’t spend money on features that you don’t need. And remember, discounts may vary based on where you live, so it’s still important to get a quote from both companies to see how many you actually qualify for.
Mobile and online
Geico is well known for its online and mobile experience. Its award-winning mobile app, in particular, was ranked No. 1 in Forrester’s 2017 U.S. Mobile Auto Insurance Benchmark. You can view policies, file claims, and request roadside assistance with just a few taps on your phone. The biggest drawback? You won’t be able to adjust your policy via the app. Overall, though, Geico’s mobile and online experience is outstanding and a great fit if you prefer to use self-service features to manage your account.
While you can also file claims and request roadside assistance using State Farm’s mobile app, users report connectivity issues, which is probably the last thing you want if you’re stranded on the side of the road. State Farm’s core app is not bad by any stretch — it still earns a 4.8 out of five on the Apple App Store and a 4.4 out of five from Google Play — but Geico’s 4.8 rating across both platforms speaks to a more consistent experience. It’s also worth noting that the company uses separate apps for usage-based discounts, which track your driving behavior; however, the company is not transparent about how this information is used, so you may want to avoid the Steer Clear and Drive Safe and Save discounts if you have privacy concerns.
Geico and State Farm have similar coverage offerings, both offering the basics and little else. That said, Geico is one of the few auto insurance companies to offer accident forgiveness in selected states, which keeps your insurance rate from increasing after the first at-fault accident. You can add accident forgiveness to your policy as supplemental coverage or earn it if you have been an accident-free Geico customer for five years.
However, State Farm makes ride-share coverage slightly easier. If you drive for services like Uber or Lyft, you’ll need special coverage above and beyond your personal auto insurance policy. State Farm and Geico both offer ride-share coverage, but the policies are slightly different: Geico’s ride-share insurance replaces your personal policy, while State Farm’s is available as an add-on. What does that mean for you? With State Farm, you keep all of your personalized coverage and discounts of your established auto insurance policy, and if you ever stop driving for a ride-share service, it’s as easy as removing your add-on — you don’t have to open a completely new policy as you would with Geico.
So Which Is Right for Me?
The Bottom Line
Both Geico and State Farm are reputable auto insurance providers with strong financial solvency and claims satisfaction. Geico delivers a frictionless digital experience and is ideal for customers who prefer a DIY approach to managing their insurance policies. While it may fall slightly short on mobile experience, State Farm has excellent ride-share coverage and thousands of agents across the country. It’s right for you if you prefer to work with a representative who can guide you through every step of purchasing insurance and filing a claim. Of course, it’s impossible to know exactly which insurer is right for you until you get quotes — we recommend requesting a quote from both companies to compare available coverage and see which offers you the better deal.