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Last updated on Mar 19, 2021

Progressive Auto Insurance Review

UAn affordable car insurance option with loads of discounts and average customer service ​
Progressive

Progressive

  • Average customer satisfaction
  • Numerous helpful tools and apps
  • Few complaints for a provider its size
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How We Reviewed Progressive Car Insurance

7 companies compared

4 features evaluated

5 ratings analyzed

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Progressive Car Insurance Review

Progressive is one of the most comprehensive insurance providers around. If you’re looking for a new car insurance company, you’re probably searching for the best insurance policy offering various coverage options, add-ons, discounts, and great customer service, along with the lowest rates. These are all important features to look for, but if you’re unsure as to what makes a good car insurance company, check out our Car Insurance Buyer’s Guide.

Progressive likely has a coverage option to fit your needs. Auto insurance is no different. The third-largest auto insurance provider in the nation by market share (11%), Progressive wrote over 31 million premiums in 2019 alone. Auto insurance shoppers looking for a provider will want to give Progressive a look.

With over 80 years of experience, there aren’t too many claims it hasn’t come across during its tenure. With that kind of track record, Progressive is a safe bet for anyone looking for an established name in the auto insurance industry.

Progressive’s Full Coverage Average Premium In Each State

Data Source: Coverage.com

Coverage

Progressive offers standard auto insurance coverage options, including liability, comprehensive, collision, uninsured motorist, medical payments, and liability. Also, it offers other add-on options like rental car coverage, roadside assistance, and gap coverage.

In trying to determine just how much auto insurance coverage you need, it’s important to consider your exposure to risk. As an example, liability pays for injuries and damages to another person and their vehicle if you are at fault in an accident. You’ll want to have enough liability coverage to avoid paying out of pocket for an accident.

Deals, discounts, and add-ons

Progressive has many discounts that can be applied to your policy. A bundle discount is offered, up to 5%, when customers combine their Progressive auto insurance policy with another Progressive insurance policy. To learn more about bundling options and to compare car insurance companies that offer bundling, visit the Best Companies for Bundling

Progressive also offers a Snapshot discount, which saves drivers money by demonstrating safe driving habits. A good student discount is offered for students on your policy who maintain higher than a “B” average. There are a variety of discount options that can maximize your potential savings.

Gap Coverage

Gap coverage is an optional add-on to protect you from the depreciation of your car’s value. If you recently purchased a car with a loan or with a lease, your car’s value may not be as high as the value of the loan or lease. 

Cars depreciate at a fast rate, and if you’re financing your vehicle, you may be upside down on your loan. Gap Coverage will protect you from paying the difference between the true value of your car and the loan or lease value if it’s stolen or totaled in an accident. Progressive’s Gap Coverage can be applied to a stolen or totaled car. 

Gap Coverage is not required in every state, but it is a good idea to carry this type of coverage if you have recently leased a vehicle or purchased one with a loan. Otherwise, you may have to pony up for the difference between your loan amount and the car’s actual value if something happens to it.

Pet Coverage

With Progressive, Pet Injury Protection is included with the Collision Coverage auto insurance policies. Pet Injury covers up to $1,000 in medical expenses for your dog or cat if they are involved in an auto accident with you. The protection applies to any injury expense, regardless of who is at fault for the accident. 

Rideshare

An add-on with Progressive is rideshare insurance. Although it’s not available in all states, it ensures that drivers are covered, in most instances, when transporting passengers through a rideshare service.

Cons

Although Progressive offers a lot of great coverage options, discounts and benefits, there are some downsides to using this insurer. 

The cons include a JD Power Score that ranked only average in terms of customer satisfaction. Customers mainly complain about Progressive’s auto insurance purchasing process, claims handling and customer service. 

Progressive also offers a wide variety of discounts; however, it lacks in the areas that are geared toward specific employees. For example, federal employees and teachers may not receive extra benefits for their occupation like they would with some other insurers. 

Despite the drawbacks of using Progressive, its cheap annual car insurance premiums may be worth the downsides to some drivers. You should consider looking at other carriers however, if you feel that discounts apply to your occupation will help you save more. 
Also, if you are looking for above-average customer service and don’t mind paying a higher price, you may also consider other car insurance policies. To compare Progressive’s affordability with other car insurance carriers, check out our Best Cheap Car Insurance Companies.

Progressive Overview: Financial Strength, Availability, and History

Having received an A- ranking from the Better Business Bureau, Progressive is regarded in relatively high esteem among those that evaluate it. From the customer side of things, however, there is the worrying fact that Progressive had to resolve 2,468 complaints in the last three years and nearly 1,000 in the previous year alone. While it’s impressive that it’s able to process and resolve issues, the ideal scenario would be that it wouldn’t have many complaints at all.

  • In business since: 1937
  • States served: All
  • Standout features: Discounts (Snapshot; Multi-policy; Paperless); Financial Strength (AM Best: A+, S&P: AA, and Moody’s: Aa)

The Competition

Rank
Reviews.com Score /5
Customer Experience Score /5
Coverage Score /5
Pricing Score /5
Progressive
4
3.7
3.1
4
4
USAA
1
4.3
4.3
3.5
5
Geico
2
4
3.5
3.5
5
State Farm
3
3.8
3.8
3
4.5
Nationwide
5
3.5
3.5
4
3
Safeco
6
3.5
2.5
4.5
N/A
Travelers Insurance
7
3.5
2.5
4
4

*All information accurate as of Jan. 30, 2020.

How We Evaluated The Best Car Insurance Companie

To find the best companies in the auto insurance field, we only considered insurers that met strict criteria on availability, financial strength, and market share. To compare these contenders, we assigned scores to these companies using data from industry leaders like J.D. Power and AM Best. To learn more about our scoring methodology, and our top picks, check out our review of the Best Car insurance Companies.

The Bottom Line

Progressive’s name and size alone are enough to attract new clientele to its existing list of auto insurance policyholders. With strong financial security, an extensive list of ways to save on premiums, and seemingly unending options for bundling insurance policies, those shopping for auto insurance will want to look at Progressive. While it’s true that some discounts aren’t available in certain states, it bears mentioning that with Progressive’s affordable rates and useful add-ons, policyholders can almost rest assured that they’re getting their money’s worth. If you want a company with strong financial security and don’t mind missing out on a few discounts here and there, Progressive may be right for you. If you’re unsure about where to start and feel you need a little more guidance on how to select the best car insurance, check out our Everything You Should Know about Car Insurance Quotes.

Progressive Car Insurance FAQ