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Progressive Auto Insurance Review

UAn affordable car insurance option with loads of discounts and average customer service ​
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Telemetric savings program available
99% of customers qualify for a discount
Higher-than-average complaints

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Reviews Report

  • Progressive is one of the largest car insurance companies in the country. 
  • The Name Your Price tool helps you set your vehicle insurance budget and find coverage within the amount.
  • Reviews.com scores Progressive auto insurance with a 4.4 out of 5, based on customer reviews, coverage, and financial strength.

Progressive car insurance is one of the most innovative vehicle coverage carriers for discounts. It offers customers a number of ways to save on their auto insurance such as the Snapshot program that discounts premiums based on a driver’s habits, accident forgiveness, and a deductible bank that reduces your deductible each year without a claim. Progressive insurance reviews from customers are generally positive and drivers can receive an online car insurance quote from Progressive in minutes. We reviewed criteria such as policy options, discounts available, and customer reviews to score Progressive with a 4.4 out of 5.

Progressive Car Insurance Overview

Reviews.com Score
In business since
A.M. Best AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim.
J.D. Power J.D. Power scores are based on surveys for customer satisfaction and product quality.
States served
50 + D.C.

Progressive auto insurance is one of the top choices for vehicle coverage. It makes the list in all regions of J.D. Power’s customer satisfaction study, ranking in the top five in the Central, New England, Northwest, and Texas areas. However, the carrier doesn’t provide customers with as many options and add-ons as other insurers. If that isn’t a deal-breaker, Progressive does have plenty of opportunities to save on vehicle coverage including the Name Your Price tool, deductible savings bank, and more. Even teenage drivers — which are typically the most expensive type of driver to insure — can find student-specific discounts to help lower premium costs.


  • Nationwide availability Vehicle coverage is available in all states from Progressive.
  • Snapshot Program Sign up for vehicle telematics and drive safely to get discounts on your premiums.
  • Savings Progressive advertises an average of $700 or more in savings for customers who switch from other carriers.
  • Accident Forgiveness Progressive will drop one accident from your record so your rates remain the same.


  • Progressive insurance reviews Customer satisfaction could use improvement.
  • Insurance options Few coverage options are available compared to other auto insurance companies.
  • Progressive car insurance quote tool The quote tool is limited and may require a credit check before providing a coverage estimate.
  • Poor claims satisfaction J.D. Power’s Auto Claims Satisfaction study shows Progressive with below-average claims satisfaction — 856 out of 1,000 compared to the 872 industry average.

Progressive Car Insurance Highlights

Customer Experience
Discounts & Add-ons

Progressive has the types of coverage most states require including liability, collision, comprehensive, medical payments, and uninsured/underinsured motorist insurance. Progressive provides two main categories of uninsured/underinsured motorist coverage: bodily injury coverage and property damage coverage.
Additionally, Progressive offers free pet coverage to drivers who have collision insurance. If your pet is injured in a car accident, Progressive will help cover the cost of the vet bills.

Progressive Insurance offers plenty of coverage options and opportunities to save on vehicle coverage, but the carrier’s customer ratings are mixed. The NAIC’s complaint index for Progressive is 1.70, higher than the previous year. Although Progressive’s complaints logged by the NAIC are higher than average, the insurer ranked as one of the top carriers in the J.D. Power customer satisfaction study.

Progressive claims that 99% of its customers qualify for at least one discount. Some of the most popular include bundling, accident forgiveness, Snapshot program, online Progressive car insurance quote, early signing, and teen driver discounts. Adding on the deductible savings bank can help you lower it over time if you avoid Progressive insurance claims.

While it doesn’t offer as many add-ons as other car insurance carriers, Progressive does allow drivers to customize their coverage with the following add-ons: 

  • Loan/lease gap
  • Roadside assistance
  • Accident forgiveness
  • Deductible savings bank
  • Rental car reimbursement
  • Rideshare coverage
  • Custom parts and equipment value

Progressive insurance claims can be started in three ways. You can file online, through the Progressive mobile app or by calling 1-800-776-4737. You can also track your claims the same way. Once you’re assigned to a claims representative, you’ll have the option to have the vehicle repair completed at a shop or receive payment instead.

Progressive’s Car Insurance Bundling Discounts for Cheaper Insurance

Bundling your vehicle insurance to lower your rate is also known as a multi-line or multi-policy discount. Purchasing a home or renters policy with car insurance gives you a discount on a single policy or all of them. Progressive allows you to earn a discount of up to 5% on your car insurance premiums when you bundle home, renters, motorcycle, or RV insurance with your vehicle policy. All you need to do is buy one type of coverage and then add an additional type of insurance through Progressive to qualify for the bundling discount.

Progressive Car Insurance vs. The Competition 

ProviderReviews.com ScoreAM BestJ.D Power Customer Satisfaction*No. of Discounts
State Farm5A++84713

Information accurate as of June 2021

*J.D. Power’s 2021 Auto Insurance Satisfaction Study average rating across all regions. Based on a 1,000-point scale.

Progressive vs. Geico

Geico and Progressive both have many car insurance discounts to help customers save on coverage. Yet they each have a different approach to selling coverage. Progressive is available directly from the company or through independent agents, while Geico’s insurance is available directly from the website or by phone. In the end, Geico’s customers seem only slightly more satisfied with the overall service and claims process than Progressive’s. The J.D. Power average score for Geico is 833, compared to Progressive’s 830. 

Progressive vs. State Farm

If you’re in search of full car insurance to cover a new or higher-value vehicle for a variety of events, State Farm has more options than Progressive. You can insure classic or antique vehicles and sports cars, which are typically difficult to get coverage for. However, owners of a standard vehicle could take advantage of Progressive’s Name Your Price tool to find coverage for a reasonable amount of your choice.

Progressive vs. Allstate

Progressive and Allstate both provide the level of coverage you’ll need in your state. However, Allstate has a large representation of local offices and agents ready to help you with your insurance needs. If you prefer to work one-on-one with a local agent, Allstate is the better option. Otherwise, Progressive is ready to help online or over the phone.

Progressive Car Insurance FAQ


We evaluated Progressive auto insurance based on discounts, coverage, online resources, financial strength and customer satisfaction to determine Reviews.com scores and create our best car insurance reviews. To compare car insurance companies with other providers across the board, we calculate each Reviews.com score based on the following:

  • Discounts: Auto insurance companies that advertised more discounts received higher scores in our methodology.
  • Financial Stability: Reviews.com utilized AM Best ratings to assign a score based on each car insurance company’s financial stability.
  • Customer Satisfaction: J.D. Power ranks car insurance companies by customer satisfaction, so we used its 2021 Auto Insurance Satisfaction Study to compare the average rating of insurers across all regions.
  • Coverage: Car insurance companies were awarded higher scores for advertised coverages beyond the body liability, property liability, collision and personal injury protection.
  • Online Resources: We reviewed the digital resources of each car insurance company and awarded higher scores to insurers with mobile claim estimates, digital insurance cards, and more.

About the Authors

Cynthia Paez Bowman is a contributing writer for Reviews.com. Over the last two years, she has covered insurance, home security and more. She has been featured in MSN, Bankrate, Coverage.com, The Simple Dollar and GOBankingRates. She has dual bachelors degrees in International Business and Journalism from American University in Washington, D.C. “Is It Getting Harder to Get Home Insurance in High-Risk Areas?” is Cynthia’s favorite story on Reviews.com.

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