Reviews Report
- Progressive’s insurance subsidiaries are rated A+ (Superior) by AM Best; additional insurer financial strength ratings reported on Progressive’s credit ratings page include S&P AA, Moody’s Aa2, and Fitch AA (outlooks generally Stable).
- The Name Your Price tool helps align coverage selections to a target budget during quoting and is part of Progressive’s end-to-end online experience.
- Homeowners insurance is primarily underwritten by Progressive Home/ASI affiliates (Progressive Home), while life insurance is placed through a partner agency (Progressive Life, via eFinancial). Progressive also partners for health, pet, and travel insurance.
Progressive Insurance was founded in 1937 in Cleveland to sell auto insurance. It is among the largest U.S. auto insurers and a leading writer of car insurance. Beyond auto, Progressive offers homeowners (underwritten mostly by Progressive Home/ASI affiliates), and distributes life, health, pet, and travel insurance via partner platforms; small businesses can access additional coverages through the Progressive Advantage Business Program (Business Insurance). Availability varies by state and underwriting company.
Independent reviews are mixed by product and region but show strong financial footing and competitive digital experience. Financially, Progressive’s operating insurance subsidiaries hold A+ (Superior) from AM Best and high IFS marks from S&P (AA), Moody’s (Aa2), and Fitch (AA). For customer experience, J.D. Power’s 2025 U.S. Auto Insurance Study shows satisfaction and ranking vary by region and carrier. Progressive remains a top-tier digital performer in J.D. Power’s 2025 U.S. Insurance Digital Experience Study. For cross-industry context on satisfaction scales, ACSI’s latest sector results show e-commerce around ~80 and many travel categories in the mid‑70s on a 0–100 scale (Retail & Consumer Shipping; Travel), while telecom segments tend to sit lower in the mid‑60s to mid‑70s (Telecommunications).
Progressive sells policies nationwide but uses a hybrid model: it underwrites core auto and many property policies in-house while distributing other lines through partners. Life insurance is offered via eFinancial on Progressive’s marketplace (Life); health coverage through eHealth (Health); pet via Pets Best (Pet); and travel via InsureMyTrip (Travel). Homeowners is primarily underwritten by Progressive Home/ASI (Homeowners), with third‑party placement possible depending on state.
Progressive Insurance Overview
| J.D. Power Customer Satisfaction Score J.D. Power scores are based on surveys for customer satisfaction and product quality. | AM Best Financial Strength AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim. | ||
|---|---|---|---|
| Pin Auto Insurance | See 2025 J.D. Power U.S. Auto Insurance Study | A+ (Superior) | |
| Pin Home Insurance | Varies by region; see latest J.D. Power homeowners study | A+ (Superior) | |
| Pin Life Insurance | N/A | Varies by issuing insurer |
Progressive Auto Insurance
Progressive offers standard auto coverages (liability, collision, comprehensive, medical payments/PIP, and uninsured/underinsured motorist), plus add‑ons like loan/lease payoff, rental reimbursement, rideshare, roadside assistance, and options for OEM parts/ADAS calibration where available. For EVs, Progressive notes that traction batteries and charging equipment are generally covered under physical damage coverages; see electric car insurance for details. An unusual option is the Deductible Savings Bank, which can lower comprehensive and collision deductibles for each claim‑ and violation‑free period, potentially reducing them toward $0 per program rules.
Discount opportunities include bundling, multi‑car, good student, online quote/sign‑online, pay‑in‑full/auto‑pay/paperless, homeowner, and more (car insurance discounts). Progressive’s Snapshot safe driver program uses telematics to assess driving; an initial participation discount may apply in some states, and risky driving can increase rates. Industrywide, J.D. Power’s 2025 U.S. Auto Insurance Study highlights growing telematics adoption and links safer driving behavior to improved price satisfaction.
One efficient quoting feature is the Name Your Price Tool, which lets you set a target premium and explore coverage configurations that fit your budget. You can adjust limits and deductibles to balance price and protection needs.
Strengths: Digital shopping and servicing consistently rank among industry leaders in J.D. Power’s 2025 Insurance Digital Experience Study; Snapshot telematics option; EV battery/charger coverage guidance (Progressive EV); Name Your Price simplifies tradeoffs during quoting.
Restrictions: Snapshot telematics can raise premiums for risky driving (program details); satisfaction and pricing vary by region and risk profile per J.D. Power’s 2025 study.
Discounts: Multi‑policy and multi‑car; continuous insurance; good student/distant student; quote online and sign online (often first‑term); pay in full, automatic payment, and paperless; homeowner; telematics (Snapshot). See Progressive discounts for eligibility, which varies by state.
Progressive Home Insurance
Include Progressive Home/ASI when comparing homeowners options. Progressive offers coverage for homes, condos, renters, and mobile homes via its Progressive Home/ASI affiliates (homeowners). Flood insurance can be arranged through the NFIP or private carriers; note that NFIP policies do not include Additional Living Expenses and generally have a standard 30‑day waiting period (FEMA NFIP Manual).
Standard homeowners policies cover dwelling, other structures, personal property, loss of use, personal liability, and medical payments (limits and perils vary by form). Common endorsements include water backup, ordinance or law, service line, equipment breakdown, scheduled personal property, and personal cyber; availability varies by state and underwriting company (Progressive Home).
Discounts often include safety/monitoring systems, advance quotes, new home, and bundling. Many states now recognize specific mitigation measures: California requires insurers to file discounts for enumerated wildfire‑hardening steps under Safer from Wildfires (CA Safer from Wildfires), and Florida mandates wind‑mitigation credits based on a uniform inspection (FL OIR wind credits). A growing number of carriers and states recognize IBHS FORTIFIED roofs/homes with premium credits (IBHS FORTIFIED discounts). Progressive and ASI also offer a single deductible when you bundle home and auto.
Strengths: The Homequote Explorer compares quotes across multiple providers; bundling can unlock a single deductible; state‑recognized mitigation programs (e.g., CA wildfire, FL wind) can reduce premiums when eligible (CA; FL).
Restrictions: Policies are underwritten by Progressive/ASI affiliates or, in some cases, placed with third‑party insurers, so options vary by state; availability can be constrained in high‑risk areas, pushing some households to state FAIR Plans (Triple‑I: FAIR Plans); endorsement availability varies.
Discounts: Advance quote/new purchase; new construction/renovation; monitored alarms and safety systems; mitigation credits where applicable (e.g., wildfire, wind, FORTIFIED); and bundling. See Progressive Home and state program links above for specifics.
Progressive Life Insurance
Progressive does not underwrite life insurance; it connects shoppers to a licensed marketplace partner (eFinancial) to compare multiple carriers and policies (Progressive Life). Common options include term life (typical terms 10–30 years with level premiums), final expense/smaller‑face‑amount permanent coverage, and access to other permanent options (whole/universal) depending on the issuing carrier and state. Many applicants may qualify for simplified or accelerated (no‑exam) underwriting depending on carrier criteria.
Market trends favor faster digital distribution and broader availability of accelerated/no‑exam underwriting, with strong consumer interest in online purchase paths and living‑benefit features, per industry outlooks (Deloitte 2025 outlook; LIMRA Insurance Barometer).
Strengths: Broad carrier access via a marketplace; term options across common durations; potential for accelerated/no‑exam underwriting with eligible carriers; final expense choices for smaller coverage needs (Progressive Life).
Restrictions: Policies are issued and serviced by third‑party insurers; eligibility, riders, exam requirements, and pricing vary by carrier and state.
