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The Hartford & AARP Homeowners Insurance Review

Home insurance from a nationally recognized provider with special benefits for retirees ​
Fact-checked with HomeInsurance.com ​
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Excellent customer satisfaction
Endorsed by the AARP
Discounts available for retirees

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It’s almost mind-bending when you hear about a company that’s successfully been in business for over two centuries. That’s the sort of reassuring track record you get with The Hartford & AARP home insurance. With service in 49 states, great customer satisfaction ratings, and discounts for retirees, it shouldn’t shock anyone why the company has been around for so long. A more in-depth look into The Hartford & AARP homeowners insurance review may help you see just what this company can do for you.

The Hartford & AARP Home Insurance Overview

In business since:
1810
JD Power Score: J.D. Power scores are based on surveys for customer satisfaction and product quality.
832/1,000
AM Best AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim.
A+
States served (availability)
49

The Hartford & AARP’s insurance is well-known, with around 85% of recognition among the population of the United States. The Hartford boasts very good financial rankings, and the BBB has also rated the company with an A+ rating.

Despite its great performance in customer satisfaction in the J.D. Power study, The Hartford’s complaint index for homeowner policies, in particular, is slightly higher than the industry average of 1.00, at 1.42. One other potential downside is the website’s navigation, which can be confusing when trying to access FAQs.

PROS

  • Excellent customer satisfaction
  • Endorsed by the AARP
  • Discounts available for retirees

CONS

  • Requires an AARP membership in most states
  • Confusing website navigation
  • Higher rate of complaints

The Hartford & AARP Highlights

Pricing
Coverage
Customer experience
Deals, discounts, and add-ons

When it comes to pricing out your Hartford & AARP homeowners insurance policy, the rate will depend heavily on the level of coverage you want, where you live, and the specific options you select. What is great, though, is that with a lot of flexibility in options, you won’t find yourself paying for more coverage or levels of coverage that you don’t need. When you pair this with the wide array of discounts and deals offered by The Hartford & AARP, it makes for a winning combination.

To qualify for this homeowners insurance you need an AARP membership, which costs about $16 per year.

The Hartford & AARP offers robust homeowners insurance and benefits for AARP members. Its homeowners insurance provides basic coverage options plus a range of add-ons, some of which are especially relevant to seniors. Some examples of supplemental coverage include:

  • Assisted living care coverage
  • Valuable items coverage
  • Lock reimbursement
  • Identity fraud

The basic coverage includes the usual:

  • Dwelling coverage for the main structure of the home.
  • Other structures coverage protects the buildings that are not attached, like garages and sheds.
  • Personal property coverage to help replace the content of the home, such as furniture, electronics, jewelry, and other items.
  • Loss of use coverage to help with living expenses if you can’t stay at home while it’s repaired after a covered loss.
  • Personal liability coverage helps pay for legal expenses if someone gets injured on your property and sues you.
  • Medical payments coverage can pay for medical bills if someone who isn’t a resident in your home gets injured your property, or if a member of your family or a pet causes injuries to another person anywhere else.

While you do see a higher rate of complaints through the National Association of Insurance Commissioners (NAIC) reporting database, the Hartford & AARP still gets high marks elsewhere in the overall customer experience. The Hartford is ranked 5th out of 22 companies in J.D. Powers’ 2020 Home Insurance Customer Satisfaction Index.

The website’s navigation is confusing, but it provides great educational resources, including videos that can answer the most common questions about homeowners insurance. You can also get an instant quote online and save it to use it later. If you have questions during the online quoting process, you can call to speak to a representative.

Overall, customers can expect a quality experience, which is one of the main driving reasons the company has survived and thrived for over two centuries.

  • Bundling coverage discounts
  • Home security and safety discounts
  • Retiree credits
  • Claim-free discounts
  • Renewal credits

When it comes to discounts and deals, you’re going to find quite a few options that you can use to bring the cost of insuring your home down. The most popular options include:

Methodology

We evaluated The Hartford and AARP homeowners insurance based on its customer rating and experience, financial stability, and coverage. To compare it with home insurance companies across the board, we then calculated Reviews.com score based on the following:

  • Customer Ratings: Customer ratings are an indication of satisfaction with the process of filing a claim. We measured this using J.D. Power Homeowners Satisfaction ratings.
  • Coverage: As there isn’t one company to fit everyone’s needs, we evaluated companies by the amount of coverage options and add-ons available. 
  • Confidence: It is extremely important for insurance companies to fulfill customers’ claims. Companies with sound financial strength will not have issues paying out claims, regardless of the amount. However, companies with weak financial strength might not be able to pay out claims. We measured this using AM Best’s ratings, which specializes in assessing the financial strength of insurance companies.
  • Customer Experience: The amount of complaints a company receives is an indicator of the overall customer experience as it expresses dissatisfaction. We have based this measure on the NAIC National Complaint Index.

The Competition

CompanyReviews.com ScoreAM Best Financial Strength RatingJ.D. Power 2020 Score**NAIC Customer Complaints
The Hartford & AARP5A+832More complaints than average
State Farm3.75A++829Fewer complaints than average
Geico2.75A++N/AMore complaints than average
Progressive3.75A+797Fewer complaints than average
Allstate4A+829Fewer complaints than average

*All information accurate as of 09/29/2020.

**Based on a 1,000-point scale

The Hartford & AARP vs. State Farm

Similarly to The Hartford & AARP, State Farm also has great financial strength rankings. State Farm also excels in customer satisfaction being only three points below The Harford on J.D. Power’s 2020 Home Insurance Study. If you’re a senior, however, you might prefer The Hartford & AARP since it offers discounts to those who are retired or work fewer than 24 hours a week.

The Hartford & AARP In This Review vs. Allstate

Allstate, like The Hartford & AARP, has strong financial strength ratings and a good record with customer satisfaction. Allstate also excels at offering a range of discounts, including for those age 55 and older. Hartford & AARP and Allstate are very similar as they both cater to the needs of seniors. It’s worthwhile to get a quote from both companies to see which is best for you.

The Bottom Line

The Hartford & AARP homeowners insurance program brings together the strengths of an established insurance company with a great reputation and the country’s premier retiree association. This homeowners insurance has great coverage and customer service as well as discounts for seniors. This insurance is best for those who are already members or who want to be members of the AARP.

The Hartford & AARP Home Insurance FAQ

About the Authors

Jason Lee is a seasoned writer with a passion for writing about insurance, banking, and personal finance. As a Las Vegas local and area business owner for a decade, he knows the ins and outs of the city better than anyone.

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