The heart of the Valley of the Sun, Phoenix benefits from 300 sunny days per year in addition to all the perks of being a major urban center. Along with all the draws to a bustling, beautiful city like Phoenix, there are also inherent risks to living there. Statistics put Phoenix above the national average when it comes to crime, which makes owning a home security system especially important. Now’s the time to construct your security strategy and protect what matters most.
We found the four best home security companies in Phoenix that serve a broad range of security needs. Whether you are looking for a few cameras or heightened professional monitoring services, all of our top picks can provide. The latest security technology includes motion sensors for your home’s entry points, high-definition surveillance cameras, and mobile apps so that you can keep an eye on your home when you’re away.
How We Found the Best Home Security Systems in Phoenix
We examined home security companies from around the country to find four providers offering the best protection in Phoenix. We made sure all of our top picks have the resources and tools to protect your belongings across all four home security fundamentals:
- Intrusion — window, door, and glass-break sensors
- Environmental — fire, flood, and carbon monoxide detectors
- Surveillance — indoor, outdoor, and doorbell cameras
- Life safety — life alert and panic buttons
Our contenders were evaluated based on their ease of installation and customer service experiences, from purchasing through monitoring. We gave preference to providers that offer automation and mobile services, since the best home security system will fit seamlessly into your lifestyle. After that, we spent months testing our top picks to ensure they would work just as well in practice as they did on paper. Eight months later, we’re confident that all of our top picks will leave you satisfied that your home is protected around the clock.
The 4 Best Home Security Systems in Phoenix
- Vivint – Best for Home Automation
- Frontpoint – Best Customer Support
- ADT – Most Popular Provider
- SimpliSafe – Most Flexible
Vivint is quite a bit younger than ADT, but boasts a fresher take on the possibilities of security systems. In fact, Vivint’s advanced automation and intuitive mobile app are on the cutting edge of both home security and home automation.
Packages from Vivint include the latest in HD video monitoring and motion detection on top of all the standard services we expect from a major home security provider. The company excels in home automation, making it easy and intuitive to take advantage of advanced features without giving up anything in security. Plus, a highly rated mobile app enables you to view and record live footage from any of the cameras installed around your home, arm or disarm your security system, adjust your thermostat and turn on lights, and you’ll get notifications if anything is amiss. Our tester noted the latter feature as being particularly helpful during day-to-day use: “The notifications for the door sensors are nice in case I open my basement sliding door and leave it open. It continues to check in and provide a notification that the ‘sliding door is still open.’”
If you’re at home, your security system can also be controlled using a sleek touchscreen panel mounted on your wall. While perhaps more of an aesthetic advantage, we nevertheless appreciate that the system’s interface looks as advanced as it operates. And we’re not alone in our esteem: Vivint scored highest of all home security companies in J.D. Power’s 2017 Home Security Satisfaction Report.
If there’s a downside to Vivint, it’s that the company requires you to enter an agreement that can go from 42 to 60 months. You have the option of a monthly contract, if you purchase all of your equipment upfront. Plus, the company requires professional installation to ensure it’s set up correctly. This service is typically included in the price of your package but can cost extra if you opt for certain features, like an outdoor camera. But Vivint’s automation capabilities and strong mobile performance still make it a solid choice for anyone seeking technologically advanced home security.
The process of protecting your home can seem overwhelming if you’re new to home security (and even if you’re not). Thankfully, companies like Frontpoint have simplified the task with an array of professional monitoring services and a demonstrated commitment to customer service that will give you all the support you need to feel confident of your home’s protection.
Frontpoint offers a range of services at two different tiers: Interactive, adds home automation and mobile access and Ultimate. The latter is Frontpoint’s most comprehensive security plan, including live video monitoring and motion-triggered photos that work 24/7 with night-vision capabilities. Just like with ADT, friendly and knowledgeable Frontpoint representatives are on-hand to help you find the plan that will work best in your home.
After ordering your equipment, Frontpoint directs you to a personalized website with step-by-step installation instructions. The site is tailored based on your specific plan, so if you have to pause halfway through, the web page will remember where you stopped. And if a step takes longer than it should, a pop-up window will appear directing you to Frontpoint’s customer support. If that isn’t enough, Frontpoint’s website also comes with equipment guides, tutorial videos, and an extensive FAQ page to cover all of your concerns.
As the oldest home security company in America, ADT combines customizable packages, advanced technology, and nearly 150 years of experience protecting homes. ADT is a strong choice for anyone interested in home security. Its iconic blue sign acts as a strong burglary deterrent on its own.
Your ADT home security package can be customized depending on the size of your home, the number of possible entry points, and the level of monitoring you desire. If you’re not sure what your home needs, company representatives are available through ADT’s support line to help build a package that’s right for you. Our tester highlighted the quality of service they received from customer support: “My needs drove the conversation. And once I finally had the quote, he explained the purpose behind each device I was receiving.” We were impressed by this customer commitment: Not only did our rep ensure that we didn’t purchase any unnecessary equipment, but during installation, the technician was able to identify other redundant components and drop them from our setup so that we weren’t paying for parts we didn’t need.
Once installed, broad video capabilities allow you to keep an eye on your home. Cameras can record HD footage as soon as a door is opened and live feeds can be accessed from any mobile device. This allows you to confirm that reported threats are real and not just false alarms, which can lead to fines if the police are called to investigate (we’ll go into more detail on false alarms later). ADT also allows for automation in your home, including the ability to maintain a steady temperature and intermittently turn on lights to imitate someone being home while you’re away.
Whether you’re looking for a system to protect every nook and cranny or you just want a few extra ways to keep an eye on your stuff, ADT will be able to build a package that fits your needs — just ask any of its 6 million subscribers.
SimpliSafe has positioned themselves to be quite the disruptor of the home security space. The company’s no-contract plan options, competitive pricing (monitoring plans start at $15/month), and variety of home monitoring packages make them an easy first step into the home security space. And if you’re already seasoned when it comes to home security, Simplisafe has a custom plan option you can optimize to your liking.
A Reviews.com survey from July 2019 found that 46% of US adults consider cost the main barrier to owning a home security system, but Simplisafe offers plans with refurbished equipment at a lower price (25-30% off), and a full system and shipping refund if you don’t love your time with their products after 60 days.
And there’s a lot to love: Simplisafe’s updated equipment is sleek and minimalistic, and while their security camera offering can’t provide snapshots like some other industry offerings , it offers free streamable HD audio and video, night vision, and 30 days of video storage.
Guide to Home Security in Phoenix
Research your neighborhood’s crime profile
Ultimately, the best home security system for you is the one that lets you breathe easy. Alongside the size of the property you’re protecting, the entry points an intruder might take advantage of, and how much support you want if an alarm goes off, you should also consider the crime rates of your neighborhood.
Explore a crime map of Phoenix or browse City of Phoenix reports to get a sense of the typical crimes experienced by community members and where those misdeeds cluster. Just be aware that crime statistics can inaccurately paint certain neighborhoods as especially dangerous when it may just be that a shopping mall is located there, and petty shoplifting abounds.
Register your security system
While equipping your home (and all it contains) with security is priceless, false alarms are not. And, unfortunately, false alarms (when your security system is triggered without an actual threat) make up more than 94% of alarm calls to police. That costs local police departments time, money, and resources that might be needed for real emergencies. To control the frequency of false alarms, most municipalities require that you register your security system upon installation. Phoenix is no different, but the rates are lower. You fill out all the relevant info about your plan and pay $17 for each control panel.
All four of our top picks come with the resources to keep your home safe, no matter the level of protection you need. But in order to make sure you’re getting the best price possible for your coverage, it’s a good idea to get quotes from multiple companies in the area. In addition to our top picks, we recommend looking at five other highly rated providers of home security in Phoenix, compiled from research and user reviews from sites like Yelp and Angie’s List.
Phoenix Home Security FAQ
How much does a false alarm cost in Phoenix?
While home security systems are the best line of defense against unwanted visitors, they can also cause some alarming problems of their own. If your home security provider is unable to contact you when your system goes off — or if they are able to contact you but you’re unable to determine whether there’s a real threat — the police will be called to investigate the incident.
Like other cities around the country, Phoenix has responded to this challenge by charging fees for false alarms. Each false alarm that requires a police response will amount to $96, a cost that’s simply one of the responsibilities of owning a home security system. Luckily, the Phoenix Police Department offers a False Alarm Prevention Program for alarm system users: The program provides ways to prevent false alarms from occurring and includes a certificate to waive the cost of one false alarm fine. Even still, you’re better off avoiding false alarms entirely — you never know who might need police assistance more than you.
What is Phoenix’s crime rate like?
Crime in Phoenix generally follows national trends, which are thankfully on the decline statewide and across the country. But Phoenix is still above average: Theft rates in the city are more than 5% above than the national average, with burglary rates nearly twice as high as the rest of the country. Though these figures can be concerning, it’s worth noting that fewer than 20% of homeowners have security systems in place, which means most people could be doing a whole lot more to protect their homes.
According to a revised study from the University of North Carolina, 60% of convicted burglars state that home security systems deter them from entering a house or drive them to target different homes. Even placing signs from a security company around your property can reduce your risk of theft, not to mention adding the professional technologies and services that come with home security systems. For Phoenicians, taking these measures can prevent the loss of property and provide a priceless peace of mind.
The Best Home Security Systems in Phoenix: Summed Up
|Prices start at||$29.99/mo.||$44.99/mo.||$36.99/mo.||$14.99/mo.|
Month-to-month after the first year
|36 months||No contracts|
|Smart home features||Lights|