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Last updated on Dec 18, 2019

Geico vs. Progressive Auto Insurance Review

A head-to-head comparison of two leading auto insurance providers with unique discounts and a user-friendly digital experience ​
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Finding an auto insurance policy that fits both your needs and your budget isn’t always easy. Every provider says that it’s got the best policy at the best price, but how can you tell which one is right for you?

Big players like Geico and Progressive are trusted by consumers across the country. They also have the resources to continuously improve their customer experience and services so you can manage policies and file claims more efficiently. In addition, they offer unique discounts that can help you save money on insurance premiums. We compared the two to help you decide which one is best for you.

Geico vs. Progressive Overview

Geico Progressive
Our review Our review
In business since
1936 1937
Standout features
User-friendly online experience and mobile app Unique discounts and usage-based coverage
Advertised discounts
Air Bag Anti-Lock Brakes Anti-Theft System Daytime Running Lights Good Driver Seat Belt Use Defensive Driving Driver’s Educational Course Good Student Emergency Deployment Federal Employee Membership and Employee Military Multi-Vehicle Multi-Policy Multi-Policy Multi-Car Continuous Insurance Snapshot Teen Driver Good Student Distant Student Homeowner Online Quote Sign Online Paperless Pay in Full Automatic Payment
States served
50 and Washington, D.C. 50 and Washington, D.C.
J.D. Power 2019 U.S. Insurance Shopping Study score
3/5 3/5
J.D. Power 2019 U.S. Auto Claims Satisfaction Study score
3/5 3/5
A.M. Best financial strength rating
A++ A+
Get a quote Get a quote

Claims and customer service

Geico’s user-friendly website and highly rated mobile app make it easy to view your policy and file claims from anywhere at any time. It’s an ideal choice if you’re the DIY type who prefers self-service using convenient digital tools. The company also has good customer service, coming in fourth out of 23 companies rated in J.D. Power’s study on claims satisfaction.

Progressive, on the other hand, was rated below the industry average for claims satisfaction by J.D. Power. While this doesn’t necessarily mean that you will have a terrible experience — many factors can affect the claim process — Geico may be a more reliable for bet for good customer service.

Discounts

Geico offers many discounts and deductions that can bring down your premiums significantly, so it’ll be worth your while to go through them carefully. For example, students can save up to 15% for maintaining a B average or higher, and people who have gone accident-free for five years can save up to 26%. You can also be rewarded for implementing vehicle safety and security features, like an anti-theft system. While none of Geico’s discounts are particularly unique, there’s a wide enough range that it’s likely you’ll find at least a few that you qualify for.

Progressive stands out for unique discounts and usage-based coverage that may help traditionally “high-risk” drivers (like teenagers and people with spotty driving records) save more than with other companies. Its Snapshot program, for instance, tracks actual driving behavior — setting your rate based on how safe you drive, not based on factors outside of your control. Progressive also has a discount for drivers younger than 18, who normally receive higher rates, and many ways to save if you purchase and manage your policy online. Discounts for both Geico and Progressive vary by state, but Progressive’s spread of unique options makes it worth consideration if you’re budget-conscious.

Mobile and online

Geico delivers an outstanding online and mobile experience, and its award-winning mobile app was ranked No. 1 in Forrester’s 2017 U.S. Mobile Auto Insurance Benchmark. With just a few taps and swipes, you can view policies, file claims, and request roadside assistance, no matter where you are. Geico is a great choice if you prefer the convenience of using self-service features and online tools to manage your auto insurance.

As an online-only business, Progressive’s website has everything you need to purchase a policy and manage your account. In fact, you’ll save money by going digital, thanks to discounts for starting a quote online, signing your documents online, going paperless, and setting up automatic payments. Unfortunately, its app falls a little short. While Geico boasts a 4.8 out of five rating from both Google Play and the Apple App Store, Progressive’s app suffers from a 3.4 rating from the Apple App Store and a 4.3 rating from Google Play. Many users report the app simply redirecting to Progressive’s website, defeating much of the benefit that an app usually gives.

Other features

Both Geico and Progressive offers accident forgiveness in selected states, which keeps your insurance rate from increasing after the first at-fault accident. With Geico, accident forgiveness can be added to a policy as supplemental coverage or “earned” if you’ve been an accident-free customer for five years. Progressive offers accident forgiveness for claims less than $500 on all policies, plus large accident forgiveness for customers who have been with the company for at least five years and have been accident-free for three years. This feature can give you additional peace of mind and save you money in the long term if you avoid accidents.

Geico and Progressive also both offer fairly standard coverage, although Progressive has one standout feature. While many other insurers refuse to pay the full costs of custom parts after an accident, Progressive offers supplemental protection for accessories, such as stereos, navigation systems, custom wheels, and even custom paint jobs. Its policy is great for you if you like to personalize your vehicles with custom parts and equipment.

So Which Is Right for Me?

If you want…
Then you should go with…
Here’s why:
The best claims process and customer service
Geico
Customers give Geico high marks in claims satisfaction
Extensive and varied discounts
Progressive
Progressive’s discount selection is unique and caters to groups who might not otherwise find savings
The best digital and mobile experience
Geico
Geico has an award-winning mobile app
Unique coverage
Progressive
Progressive offers hard-to-find supplemental coverage options and usage-based insurance based on driving behavior

The Bottom Line

Both Geico and Progressive are reputable car insurance companies with strong financial solvency and service across the nation. Geico delivers a frictionless online and mobile experience – it’s great for you if you have rather basic coverage needs and prefer a self-service approach to purchasing insurance and managing claims. Progressive is a good choice for drivers whose risk factors may work against them, such as teenagers or those with subpar driving records. Its mileage-based plan is also great for urban drivers, and its supplemental coverages cater to customers with unique needs. We recommend getting quotes from both companies to see which offers the coverage you need at the lowest price.

About the Authors

Ling Wong

Ling Wong Contributing Writer

Ling Wong has nearly a decade of experience as a content strategist and creator. She's covered data security at financial institutions, e-commerce and many other online trends.