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Safeco Renters Insurance Review

Safeco renters insurance protects your personal property and belongings with added coverage ​
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Online and in-app claim servicing
Multiple ways to receive discounts
Dedicated agent

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Safeco is a Liberty Mutual company that sells through independent agents. The company offers a range of different insurance types including homeowners, auto, pet, umbrella, and renters insurance. 

For those who don’t own their own home and want to ensure they are fully protected, Safeco’s renter’s insurance is a solid choice. If you bundle multiple policies (for example, auto + renters), many insurers offer multi‑policy savings that commonly fall in the 5%–15% range, though amounts vary by state and carrier (source) (NAIC). For renters‑specific satisfaction benchmarking, note that Safeco is part of Liberty Mutual Group and is not scored separately in J.D. Power’s Renters Insurance Study; the Liberty Mutual brand’s results in the latest U.S. Renters Insurance Study are the best publicly available proxy. Company‑specific complaint experience for Safeco can be checked via the NAIC Consumer Information Source complaint index (Homeowners line, which includes renters/HO‑4) at NAIC CIS.

Our Safeco renters insurance review will help you learn more about the company, its policies and coverage.

Safeco Renters Insurance Overview

In business since:
1923
J.D. Power Score: J.D. Power scores are based on surveys for customer satisfaction and product quality.
820/1000
A.M. Best Financial Strength Rating: AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim.
A
States served (availability):
50

Overall brand sentiment signals like YouGov and profiles such as the Better Business Bureau can be directional, but renters‑specific satisfaction is best benchmarked via J.D. Power’s latest U.S. Renters Insurance Study (reported at the Liberty Mutual brand level). For Safeco’s company‑specific complaints, use the NAIC Complaint Index (Homeowners line, which includes renters/HO‑4) via the NAIC Consumer Information Source.

PROS

  • File claims online 24/7 Safeco states on its website that you will be able to file claims online at any point in the day.
  • Up to 15% bundling discounts If you take out multiple policies such as auto, motorcycle, or boat insurance, you can receive up to a 15% discount.
  • Save money by paying bills in full If you can pay for your insurance annually, you will get a further discount.

CONS

  • Outdated agent contact information on the website The method for searching for your nearest agent is outdated and not the most user-friendly tool.
  • Low customer service satisfaction Safeco has low customer ratings on BBB, J.D. Power and above-average complaints on NAIC.
  • No online policy approval To apply and get approved for a policy you will need to do this over the phone as there’s no online tool for it yet.

Safeco Highlights

Pricing
Coverage
Customer Experience
Deals, discounts, and add-ons

Safeco’s renter’s insurance pricing will depend on several factors. When getting a quote, you will need to take the value of your personal property, liability coverage, living expenses, home type and location into consideration. 

While there are some things you won’t be able to change, such as home type and location, you can control the amount you want to pay as a deductible or how much coverage you wish to purchase. Your credit score and income will also be important factors so it’s worth spending some time repairing any damages to your credit score to get a cheaper premium.

Safeco renters insurance provides coverage from damage and theft for all of your possessions, even while you’re traveling. You’ll also be covered if someone is injured while they’re at your rental property and you’re deemed liable. Furthermore, if you have to live off-site due to damage from an event like a fire or flood, you’ll receive a stipend for up to 24 months to offset the cost of temporary housing. 

You can also choose to add several options to your coverage, including:

  • Identity theft coverage: For just $1 per month, Safeco helps cover the cost of restoring your identity if it’s stolen. 
  • Valuable article coverage: If you have expensive belongings like jewelry, electronics, or antiques, you can sign up for valuable article coverage through Safeco. You agree to a dollar amount that the items are worth, and you don’t have to pay a deductible if you file a claim.

Personal property replacement cost protection: With this add-on, you’re covered for the value of a new item to replace your lost item. Regardless of the age of the original object, Safeco covers the cost of a new item that’s similar to the one you lost.

When looking specifically at renters insurance, Safeco falls low on the totem pole. According to J.D. Power’s most recent home insurance study of overall customer satisfaction with renters insurance providers, Safeco came in third-to-last place among the 14 companies across the U.S. included in the report. The study focused on interactions between customers and representatives, the policies offered, how much it cost, how billing worked, and the ins and outs of the claims process. Safeco’s renter’s insurance fell below average for these categories, scoring 820 out of 1,000 points — 24 points below the industry average. 

Also, according to the NAIC, the company’s complaint index is 2.31, which is over twice as high as the number of expected complaints in the market.

Additionally, our research revealed that it can be tricky to find the right local agent to reach out to since some of the contact information on its website is outdated.

With Safeco, you can receive a discount for any safety equipment included in your rental. If your property comes with things like a sprinkler system, a burglar alarm, or a fire extinguisher, you could get money off your monthly bill. Also, you’ll get a deal when you bundle your Safeco renters insurance with other policies from the company, like for your car or motorcycle. Furthermore, if you pay your bill in full rather than through monthly installments, you’ll save money in the long term.

Methodology

We evaluated Safeco’s renters insurance using current third‑party indicators of customer experience and financial strength, and independent analysis of coverage. Specifically, we reference the latest J.D. Power U.S. Renters Insurance Study (Liberty Mutual brand results as a proxy for Safeco), the NAIC Consumer Complaint Index for the Homeowners line (which includes renters/HO‑4), and current A.M. Best financial strength ratings.

  • Customer Ratings – We use J.D. Power’s renters insurance satisfaction results (1,000‑point scale) at the Liberty Mutual brand level as the closest renters‑specific proxy for Safeco.
  • Coverage – Because needs vary by renter, we assess the breadth of base coverage and available add‑ons, noting common endorsements like identity theft protection and scheduled personal property.
  • Confidence – We verify the insurer’s ability to pay claims using A.M. Best’s Best’s Financial Strength Rating (and outlook) for the relevant Safeco/Liberty Mutual underwriting entities.
  • Customer Experience – We review regulator‑validated complaint performance using the NAIC Complaint Index for the Homeowners line (renters/HO‑4 included) and, where helpful, state insurance department complaint studies.

The Competition

CompanyReviews.com ScoreAM Best Financial Strength RatingJ.D. Power Renters Study (latest)


NAIC Customer Complaints
Safeco Renters Insurance3.5ANot scored separately; use Liberty Mutual brand in latest studySee current NAIC complaint index
State Farm3.75A++See latest J.D. Power Renters StudySee current NAIC complaint index
American Family3.75ASee latest J.D. Power Renters StudySee current NAIC complaint index
Allstate4A+See latest J.D. Power Renters StudySee current NAIC complaint index
Nationwide3.75A+See latest J.D. Power Renters StudySee current NAIC complaint index
USAA4A++See latest J.D. Power Renters StudySee current NAIC complaint index
Farmers3.5ASee latest J.D. Power Renters StudySee current NAIC complaint index

*All information accurate as of 11/10/2025.

Safeco vs. State Farm

Safeco is a Liberty Mutual company sold through independent agents, while State Farm primarily uses captive agents. For renters‑specific satisfaction, J.D. Power reports at the brand level and does not break out Safeco; use Liberty Mutual’s result in the latest U.S. Renters Insurance Study as Safeco’s proxy. By financial strength, State Farm holds an A.M. Best A++ (Superior) rating, compared with Liberty Mutual/Safeco’s A (Excellent) (AM Best). Complaint performance should be checked using the NAIC Complaint Index for each company’s Homeowners line (which includes renters) via NAIC CIS.

Both companies offer a wide range of discounts and endorsements. Bundling can meaningfully reduce total premiums in many states, but actual savings vary; it’s worth comparing bundled vs. unbundled quotes alongside telematics and protective‑device credits (III).

Safeco vs. Allstate

Allstate is a nationally recognized brand with a hybrid distribution model (exclusive agents plus direct/digital), while Safeco focuses on independent agents. In financial strength, Allstate carries an A.M. Best A+ (Superior) and Liberty Mutual/Safeco is rated A (Excellent) (AM Best). For renters‑specific satisfaction, consult J.D. Power’s latest brand‑level results for each carrier in the U.S. Renters Insurance Study, and use NAIC CIS to review current complaint indices.

Allstate and Safeco both offer customizable coverage and multi‑policy discounts. If you’re comparing features, consider identity theft coverage, scheduled personal property, and whether you want an independent agent relationship (Safeco) or an exclusive‑agent/digital mix (Allstate). If you live in a flood‑exposed area, remember that standard renters policies exclude flood; renters can purchase contents‑only flood insurance through FEMA’s NFIP (FloodSmart.gov).

The Bottom Line

Safeco renters insurance offers broadly competitive coverage options, agent support, and modern digital servicing. Because J.D. Power renters satisfaction is reported at the Liberty Mutual brand level (not Safeco), use Liberty Mutual’s latest study result as a proxy and pair it with Safeco’s NAIC Complaint Index for a fuller view of customer experience. Multi‑policy bundles can deliver meaningful savings for many households, but compare totals with and without bundling to find the best overall value.

Your personal property is typically protected at home and in many off‑premises situations, subject to policy limits and exclusions. Standard renters insurance excludes flood; if that’s a concern, consider contents‑only flood coverage through the NFIP (FEMA FloodSmart). Safeco offers nationwide agent access, online claims, and mobile account management, making it a convenient choice if you prefer working with an independent agent backed by a national carrier.

Safeco Renters Insurance FAQs