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November 16, 2015

Homeowners Insurance

Farmers Insurance Review

With some of the very best claims management tools around and a large selection of both common and special discounts, Farmers home insurance is a solid choice for those who value deals and top-notch service. Shoppers are sure to appreciate the valuable online resources, but may be disappointed by the limitations of the online quote tool.

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The Good

Numerous discount options

Farmers home insurance offers a wide selection of homeowner discounts, ranking it alongside the very best insurers in the field. They provide the most common discounts in the industry, including those for multiple policies and protective devices such as deadbolts and sprinklers. Farmers home insurance also offers price breaks for new homes, newly renovated homes, and new homeowners. Beyond these relatively typical offerings, you can save even more if your roof has been replaced in the last six years, if all residents in your home are non-smokers, or if you have your home inspected by an authorized professional. Finally, Farmers also provides discounts for certain professionals, including doctors, nurses, teachers, engineers, and first responders.

Solid claims management tools

Farmers home insurance offers an excellent variety of claims filing options that help you report your claim quickly and conveniently. You can choose to file your claim with a local agent, by telephone with a representative from Farmers HelpPoint Claim Services, through a simple online form, or using the Farmers iClaim app. Whichever filing method you settle on, you are assigned a claims representative to assess your claim and oversee the settlement process. You can even follow the daily progress of your claim using the online Claims Tracker tool. When you deal with an insurance claim, you want to be sure that you can access solid tools to help you in the process. With Farmers home insurance, you can be confident you're working with some of the best claims tools around.

Targeted educational resources for condo owners

Though home insurance coverage for condos is offered by every major insurer in the market, most companies supply relatively little information about these policies. Farmers home insurance is one of the few providers that offers solid online resources detailing their condo insurance policies. You can learn about the various coverage options available to you, how to assess your coverage needs so you can build the right policy, and how to reduce your premiums through discounts and other means. If you are currently or soon to be a condo owner, this is a great resource to get you up to speed on all the factors that go into making an informed decision on condo insurance.

Feature-rich mobile app

The iFarmers mobile app enables you to quickly access your policy details and pay your premium on the go. If you need to speak with your agent to discuss your policy or file a claim, it's as easy as hitting a button. You can even search for local agents by entering your zip code. The iFarmers app also connects you seamlessly to the Farmers iClaim app, which you can use to initiate a claim and photograph property damage to send to your claims representative. Use the included home inventory tool to help you build an online inventory of your home and possessions for reference when filing a claim. If mobile access is an important factor to you, Farmers delivers.

Thorough learning materials

Farmers provides a solid, informative FAQ section and detailed glossary of insurance terms. These resources help you comprehend the ins and outs of Farmers home insurance policies, coverage options, and discounts. You can also study up on claims procedures, billing policies, and online account management. Though other insurance providers delve a bit further than Farmers by offering articles and video tutorials on home safety and other topics, you can still find a lot to appreciate in Farmers' offerings.

The Bad

Online quote limited to certain states

The ability to view an online quote is an essential component of comparison shopping in the home insurance market. Though Farmers does offer a decent online quote tool, it is not available for use in 19 states, requiring residents of those states to call or visit a local Farmers agent for assistance. If you're busy with life and work, personal service is not always the best option. However, if you don't live in one of the states with access to online quoting it's the only option you have.

Can't purchase homeowners insurance online

Even if you live in a state that has access to the Farmers online quote tool, you can't actually purchase a policy at the end of the quotation process. Instead, your policy information is automatically passed on to the nearest Farmers agent in your area who contacts you to discuss your policy choices, answer questions, and finalize your quote. If you're already confident in your policy choices and are ready to pull out your credit card to make an immediate purchase, you can't do so until the agent reaches out to you. While this may be a positive feature for some users, others may be disappointed, especially those who are only interested in getting a quote and are not ready to speak to an agent.

The Details


  • AM Best FSR: A
  • AM Best ICR: a
  • Financial Size Category: $2 billion or greater
  • FSR Outlook/Implication: Stable
  • ICR Outlook/Implication: Stable
  • Moodys Financial Strength: A2
  • Standard and Poors FSR: A+

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