Farmers Insurance Review

With a full range of policy and vehicle coverage options to choose from, including a popular accident-forgiveness program, Farmers auto insurance is a great option for those who want or need extensive coverage. Though it falls a little short on policy discounts and mobile access, it still ranks among the better options in the market.

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The Good

Extensive Policy Options and Coverage

If you’re looking for an insurer that offers a diverse selection of policy and vehicle coverage options, Farmers is a great choice. All of the standard policy coverage types are available, from personal injury protection coverage to uninsured motorist coverage. If you choose the Farmers windshield and glass coverage, you can get your windshield repaired or replaced whenever you need to with its HelpPoint glass service. You can even get coverage that pays for use of a rental car after an accident, allowing you to get on with your life while your car gets repaired. Farmers is also a great choice for seniors, who have access to special policies for retirement communities and some great discounts. And maybe best of all, the Farmers accident-forgiveness program enables you to remove one accident from your policy record every three years, potentially saving you some big money.

Quality Vehicle Coverage and Benefits

Farmers also has fantastic vehicle coverage options, which rank among the most comprehensive in the industry. In addition to standard collision and comprehensive coverage, which protects all factory-installed equipment in your car, you can also get extended coverage for stereo and electronic components you install yourself, a big plus for city drivers who run a greater risk of break-ins. If you have a new car, the Farmers New Car Pledge package offers solid peace of mind, since it pays for a brand-new replacement car if your vehicle is totaled within the first two years of ownership. You can also choose great coverage options that provide around-the-clock roadside assistance and towing services, a huge relief in the event of a breakdown. Just about the only option not available from Farmers is mechanical breakdown coverage, which would help pay the costs of engine repairs not covered under your car warranty. However, this coverage is relatively rare in the industry and is probably not a big deal for most drivers.

Excellent Policy Management

Farmers also excels when it comes to online policy management, allowing you to make policy changes and manage your account without spending time on the phone or visiting an agent in person. You can easily request adjustments to your coverage options, change your deductibles, add or remove a vehicle from your policy, or add a driver to your policy, all from your online account dashboard. You can also pay your bill and access your insurance cards conveniently and quickly.

The Bad

Limited Driver Discounts

If pricing is a significant factor in your auto insurance decision, you may be disappointed in the selection of driver discounts offered by Farmers auto insurance. Though it does provide many common discounts, including price breaks for good drivers, good students, and members of the military, it doesn’t provide the full variety of deals offered by the top discount insurers in the market. For example, Farmers offers no price breaks for low-mileage drivers. While there are some nice discounts for seniors available, you can get similar savings from other insurers that also provide discounts in areas where Farmers falls short.

Meager Learning Materials

Unfortunately, Farmers offers little in the way of auto insurance education. While especially important to new drivers, good learning materials can help anyone make an informed decision about what types of coverage best meet their needs. Though Farmers car insurance does offer some online learning tools, they are not easy to find or easy to use, and some are simply inadequate. The companies that perform best in this category integrate thorough help guides and video tutorials right into the shopping and quotation process, so you can access the information you need immediately and easily. Farmers could definitely use some improvement in this area.

Cumbersome Mobile Tools

Farmers also misses the mark with its mobile app. While it recently launched a new version, called the Farmers Insurance Mobile App, it’s not as full-featured as other options in the industry. For example, you can now view your ID card and make payments through the app, but you can’t make any policy changes or view an accident guide, something that can really come in handy if you’re involved in a wreck. Though these problems are probably not deal breakers for most people, if good mobile access is important to you, Farmers may not be the best choice.

The Details

Financial Strength

  • A.M. Best FSR Rating: A
  • A.M. Best ICR Rating: a
  • Moody's Rating: Aa3
  • Standard & Poor's Rating: A+

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