- Reviews.com scores Geico car insurance a 4.8 out of 5, based on discounts, financial stability, and customer satisfaction.
- Geico is rated A++ (Superior) by AM Best, the highest rating for financial strength.
- Geico is considered an affordable car insurance company due to its wide variety of discounts available.
Formally known as Government Employees Insurance Company and owned by Berkshire Hathaway, Geico is the second largest car insurance company in the United States, with 13.54% of the total market share. Geico was founded in 1936 and is headquartered in Chevy Chase, Maryland.
Many people know Geico from its signature motto, “15 minutes could save you 15% or more on car insurance.” The company has created a reputation for selling affordable auto insurance, and it has some of the most discounts in the industry. Geico sells car insurance in all 50 states and Washington, D.C.
Geico Car Insurance Overview
Geico has the highest possible rating from AM Best (A++), which indicates that the company is financially strong and has historically been able to pay policyholders in full after a claim. However, the auto insurance company is rated slightly below average for purchase experience in J.D. Power’s 2021 U.S. Insurance Shopping Study for the large insurer category.
Car insurance from Geico is also highly rated in several regions for customer satisfaction in J.D. Power’s 2021 U.S. Auto Insurance Satisfaction Study, ranking above-average in the California, New England, and Central regions. However, Geico fell short with one point below average in J.D. Power’s 2020 U.S. Auto Claims Satisfaction Study.
- High rankings for customer service: Geico earned high ratings from J.D. Power for overall customer satisfaction, in some regions.
- Highly rated mobile app: Geico’s mobile app is highly rated by Android and iOS users.
- Variety of discounts: Affordability is one reason people choose Geico, as the company offers a high number of discounts that can help drivers save.
- Available across the nation: Geico offers auto and other insurance products in all 50 states plus Washington, D.C.
- Below average claims satisfaction in some region: Ratings with J.D. Power for claims satisfaction and for insurance shopping are not as strong in some regions.
- Few add-on coverage options: Geico only offers three optional coverages beyond the standard minimum coverage or full coverage policy.
- Not best for high-risk drivers: Though Geico typically offers cheap rates for drivers with bad credit, it may not be the best option for high-risk drivers.
Geico Car Insurance Highlights
Geico offers standard car insurance coverage, such as liability, medical payments, personal injury protection, uninsured/underinsured motorist, comprehensive, and collision. Geico also offers optional coverage for emergency roadside service, mechanical breakdown, and rental car reimbursement, as well as coverage for people traveling to Mexico or who own a classic car. In addition, Geico is one of the few providers that offers specific coverage and discount opportunities for military drivers.
Based on Geico’s J.D. Power overall customer satisfaction ratings, the company’s customer service varies significantly based on region. While Geico is rated near the top in some areas, it’s rated much lower in other regions, like Texas and the Mid-Atlantic.
In terms of online customer experience, Geico reports its website has an average customer rating of 4.5 out of 5 stars, with 88% of customers recommending it, while Trustpilot rates Geico as average based on 19 reviews. According to some Geico reviews, however, customers have not been satisfied with the claims experience, price increases, and long hold times with agents.
Out of all our competitor comparisons, Geico has the highest number of available discounts, which can help drivers get a lower rate.
However, Geico does not offer many endorsements. The add-on coverage available includes roadside assistance, coverage for newer cars with certain mechanical breakdowns, and rental car reimbursement coverage, which helps pay for a rental car if your vehicle is the shop for a covered claim.
The claims experience is where Geico sees mixed scores from third-party rating agencies, even with the option to file online, over the phone, or through the app 24/7. Geico has a just-below-average rating in the 2020 J.D. Power study. However, it does have a lower-than-average complaint index with the National Association of Insurance Commissioners for its auto insurance products.
The average complaint rating for the car insurance industry is 1.00 but Geico’s index is .79, showing the company gets less than average complaints compared to competitors.
Geico Car Insurance vs. The Competition
|Reviews.com Score Score is based on company’s customer experience, financial stability, and coverage options.||J.D. POWER CLAIMS SATISFACTION J.D. Power scores are based on surveys for customer satisfaction and product quality.||AM Best AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim.|
|Pin State Farm||5||881*||A++|
Information accurate as of October 2021
J.D. Power’s 2020 Auto Claims Satisfaction Study. Based on a 1,000-point scale.
Geico vs. Allstate
Although Allstate has mixed scores in the J.D. Power Auto Insurance Satisfaction Study with only one above average score, Geico has the highest score in three regions. Coverage options are very similar, though Allstate offers additional coverage for custom equipment. As for claims satisfaction, Allstate scored higher with 876 compared to Geico’s 871 in the 2020 J.D. Power Study.
Geico vs. Auto-Owners
Auto-Owners only has 13 discount options listed on its site compared to Geico’s 16, but comparatively more coverage options. These include a common loss deductible, diminished value coverage, and a personal automobile plus package, which provides 10 additional coverage options. Auto-Owners has the same A++ (Superior) financial rating as Geico, but Auto-Owners does exceed Geico in claims satisfaction scores with J.D. Power, with a score of 890 compared to Geico’s 871.
Geico vs. State Farm
State Farm and Geico both have Superior financial strength ratings from AM Best, but State Farm offers just 13 discounts compared to Geico’s 16. However, State Farm offers two options for safe driving rewards programs whereas Geico has none. Additionally, State Farm’s 881 points exceed Geico’s claims satisfaction score of 871 points in the 2021 J.D. Power study.
Frequently asked questions
Geico and State Farm may be considered two of the best car insurance companies on the market. If you are choosing between Geico and State Farm, the best provider depends on your specific needs. To determine which is best for you, it may be necessary to speak with agents to discuss coverage options, possible discounts you can qualify for, and what rates might be for your situation.
Geico may be a good provider for many drivers, depending on their preferences and circumstances. Not only is it one of the largest car insurance companies, but it has exceptional financial strength, a generally positive user experience according to J.D. Power scores, and offers a digital insurance experience with online quotes, online claims-handling, and a mobile app for policy management.
Geico is considered among the cheapest car insurance companies, based on our analysis of quoted annual premiums from Coverage.com. However, it may not be the cheapest option for every driver. Car insurance rates are personalized in many states based on factors like your location, age, driving record, and claim history, which means your rates will differ among providers.
We evaluated Geico based on discounts, coverage, online resources, financial strength and customer satisfaction to determine Reviews.com scores and create our best car insurance reviews. To compare car insurance companies with other providers across the board, we calculate each Reviews.com score based on the following:
- Discounts: Auto insurance companies that advertised more discounts received higher scores in our methodology.
- Financial Stability: Reviews.com utilized AM Best ratings to assign a score based on each car insurance company’s financial stability.
- Customer Satisfaction: J.D. Power ranks car insurance companies by customer satisfaction, so we used its 2021 Auto Insurance Satisfaction Study and the 2020 Auto Claims Satisfaction Study to evaluate customer satisfaction.
- Coverage: Car insurance companies were awarded higher scores for advertised coverage beyond the body liability, property liability, collision and personal injury protection.
- Online Resources: We reviewed the digital resources of each car insurance company and awarded higher scores to insurers with mobile claim estimates, digital insurance cards, and more.