Reviews Report
- Reviews.com scores Travelers a 4.2 out of 5 based on discounts, coverage options, digital experience, and third-party ratings.
- Travelers has over 150 years of experience in providing auto insurance in the U.S. and currently serves 42 states and Washington, D.C.
- Customer satisfaction varies by region; in J.D. Power’s 2025 U.S. Auto Insurance Study, Travelers generally trails the top-ranked brands in many regions, with performance differing by market.
Travelers is one of the largest auto insurance companies in the U.S. Although most car insurance providers offer several discounts, coverage options, and add-ons, Travelers stands out with its wide variety of options like gap insurance, accident forgiveness, roadside assistance, new car replacement and other optional coverages, a rideshare endorsement in participating states, and discounts. Drivers may also save with IntelliDrive telematics (state rules and driving behavior apply).
We reviewed Travelers auto insurance based on key areas such as coverage, discounts, customer satisfaction, and how it compares to other top auto insurance companies in the nation. Our update reflects the latest J.D. Power U.S. Auto Insurance Study (2025) and the separate U.S. Auto Claims Satisfaction Study (2025), and references the NAIC complaint index for current complaint patterns.
States Where Travelers’ Premiums Are Cheapest and Most Expensive
Data Source: Coverage.com
Travelers Auto Insurance Overview
With over 150 years of experience in providing auto insurance and local agents around the U.S., Travelers is recognized by third-party agencies like J.D. Power and AM Best. In the latest J.D. Power U.S. Auto Insurance Study, results are reported by region on a 1,000-point scale and Travelers’ placement varies by market. In the separate U.S. Auto Claims Satisfaction Study, Travelers’ post-claim experience likewise reflects industry-wide pressures, with outcomes differing by claim type and region. AM Best currently affirms an A++ (Superior) Financial Strength Rating for Travelers’ core property/casualty subsidiaries, supporting confidence in claim-paying ability.
Although Travelers’ customer satisfaction scores vary across different regions, the auto insurance provider helps make customers’ insurance experience convenient with its digital management options. Customers can file and track claims online via the Travelers Claims Center, manage bills and policy documents on web or mobile, and may opt into telematics through IntelliDrive. Broader industry research, such as J.D. Power’s Digital Experience Study, highlights that fast task completion, transparent claims tracking, and payment flexibility are key drivers of satisfaction.
PROS
- Provides extensive coverage options, such as gap insurance, and rental coverage
- Accident forgiveness and minor violation forgiveness offered for drivers concerned about premium increases following a first incident
- Umbrella insurance offered for auto, home and boat
- Responsible driver savings
- Young driver discounts
CONS
- Online quote tool is only available in certain states
- Less competitive average J.D. Power rating
- Travelers scored 861 average rating across all regions in J.D. Power’s study, while the industry average was 872 out of 1,000.
Travelers Auto Insurance Highlights
Travelers’ Car Insurance Bundling Discounts for Cheaper Insurance
Travelers offers multiple bundling options that may bring your premium costs down. If you are a homeowner, you could bundle your car and home policies and qualify for a multi-policy discount on your auto insurance. You could also save when you buy auto and renters insurance together. To find out how much you might save by purchasing multiple policies through Travelers, you may use Travelers’ online quote portal to get a quote for car and home insurance bundles or speak directly with an agent.
Travelers Car Insurance vs. The Competition
| Reviews.com Score Score is based on company’s customer experience, financial stability, and coverage options. | AM Best AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim. | J.D Power Customer Satisfaction* J.D. Power scores are based on surveys for customer satisfaction and product quality. | No. of Discounts | ||
|---|---|---|---|---|---|
| Pin Travelers | 4.2 | A+ (Superior) | 824* | 14 | |
| Pin American Family | 4.6 | A (Excellent) | 839* | 18 | |
| Pin Liberty Mutual | 4.2 | A (Excellent) | 827* | 17 | |
| Pin Progressive | 4.4 | A+ (Superior) | 830* | 13 |
Information accurate as of November 2025
*J.D. Power’s 2025 U.S. Auto Insurance Study reports regional scores on a 1,000-point scale; J.D. Power does not publish a single national composite score for each insurer.
Travelers vs. American Family
While American Family serves 19 states, Travelers provides insurance in 42 states and Washington, D.C.. When it comes to third-party rankings, performance varies by region and claim type in J.D. Power’s 2025 Auto Claims Satisfaction Study. In terms of products, American Family and Travelers both offer boat, condo, life, homeowners, and renters insurance. However, American Family also offers RV, Motorcycle, travel trailer, and mobile home insurance.
Travelers vs. Liberty Mutual
Liberty Mutual is another leading car insurance provider. In recent J.D. Power studies, both brands show mixed customer satisfaction that depends on the region and segment. Travelers holds a higher A.M. Best financial strength rating for its core subsidiaries, earning A++ (Superior), compared to Liberty Mutual’s A (Excellent).
Travelers vs. Progressive
Progressive is another top car insurance provider and is the largest U.S. private passenger auto writer by 2023 direct premiums written (NAIC/III). Both have a large market share and offer an extensive list of discounts and services. Progressive emphasizes telematics and direct distribution, while Travelers leans on independent agents and a broad multiline suite. In terms of product offerings, Progressive offers additional insurance services such as life, travel trailer, RV, motorcycle, and mobile home insurance, which Travelers does not offer.
Travelers FAQ
Methodology
We evaluated Travelers Insurance based on discounts, coverage, online resources, financial strength, and customer satisfaction to determine Reviews.com scores and create our best car insurance reviews. To compare car insurance companies with other providers across the board, we calculate each Reviews.com score based on the following:
- Discounts: Auto insurance companies that advertised more discounts received higher scores in our methodology.
- Financial Stability: Reviews.com utilized AM Best ratings to assign a score based on each car insurance company’s financial stability.
- Customer Satisfaction: J.D. Power ranks car insurance companies by customer satisfaction, so we used its 2025 U.S. Auto Insurance Study to compare regional ratings of insurers on a 1,000-point scale.
- Coverage: Car insurance companies were awarded higher scores for advertised coverages beyond the body liability, property liability, collision, and personal injury protection.
- Online Resources: We reviewed the digital resources of each car insurance company and awarded higher scores to insurers with mobile claim estimates, digital insurance cards, and more.
