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Last updated on Feb 10, 2020

Travelers Auto Insurance Review

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Travelers

  • Good range of money-saving discounts
  • Easy online quotes
  • Hard-to-find add-ons
  • Extensive network of independent agents

Most auto insurance companies offer discounts and supplemental add-ons to allow you to customize your policy, but few have as diverse a range as Travelers. With more than 150 years of business under its belt and a bevy of independent agents with local experience to help build the best policy possible for each customer, it’s an excellent choice for anyone looking for comprehensive, fairly-priced coverage.

Although Travelers ranks in the middle of the pack with consumer rating organizations, an A+ rating from the Better Business Bureau indicates a commitment to customer service. The company has a robust and organized website that makes customer interactions, from paying a bill to managing a claim, a pleasant experience.

Pros Cons
  • Diverse range of discounts
  • Financial stability
  • Innovative supplemental coverage
  • Mediocre customer service rankings
  • The Auto Insurance Factors We Analyzed

    Pricing

    Largely due to a healthy assortment of discounts, Travelers earned a place on our list of Best Cheap Auto Insurance Companies. While your premium will differ, depending on a range of factors, the vast amount of discounts enable some savings.

    Some of the pricing factors are in your control. You have the ability to choose how much coverage you’d like for bodily and property liability, as long as you stay above the minimum amount mandated by your state. Too little coverage and you risk having to pay out of pocket for an accident. Too much and you could suffer high premium prices. Luckily, your agent can help you decide on a good coverage strategy.

    Other factors may be beyond your control, like your credit rating or your geographical location. The age of your car also plays a part. For older vehicles, you may decide to eliminate collision coverage, since the car would not be worth what it would cost to fix in a serious accident.

    The take-away here is that your policy will be unique, with multiple factors playing a role in determining price and coverage. However, with its extensive list of discounts and additional add-ons, Travelers makes it easy to build a policy that is well-suited to your particular circumstances.

    Customer experience

    If customer service is essential to you, Travelers probably won’t let you down. J.D. Power gives it a rating of 865 out of 1,000 in its Auto Claims Satisfaction Survey, with an industry average of 868. Its customer ratings also score near the middle for most of J.D. Power’s Regional Surveys and slightly higher than average in the National Association of Insurance Commissioners’ Complaint Index, which indicates that Travelers has just a few more complaints than the average insurance company.

    Travelers has an extensive website with solid educational resources and it’s easy to get an online quote just by answering a few questions. Its website enables you to file a claim, find a service provider, or pay your bill online. We found the company’s blog to be informative in helping you manage the risks and rewards of owning a vehicle. Finding an independent agent who can help you take every factor into consideration before deciding on a policy is also available on the website.

    Coverage

    Each state has a minimum liability limit that you’ll need to meet with your policy, but after that, there are choices you can make to customize your coverage. Generally speaking, your coverage will consist of:

    • Bodily injury liability: covers costs associated with injuries or deaths that you cause while driving
    • Property damage liability:reimburses others for damage that you or any driver operating your car causes to another vehicle or property
    • Medical payments/personal injury protection (PIP): covers injuries to you or your passengers, as well as lost wages and other expenses
    • Uninsured motorist coverage: reimburses you when the accident is caused by someone who has no or not enough insurance, or if you’re involved in a hit-and-run
    • Collision: provides optional coverage that reimburses you for damage to your car when you’re at fault; those with older cars not worth fixing usually skip this coverage
    • Comprehensive: provides protection for calamities other than a collision, such as theft, flood, fire, vandalism, and other disasters
    • Glass coverage: comes standard on some policies and often has no deductible

    According to the Wall Street Journal, it’s a good idea to have more than the minimum coverage required by your state due to the high costs associated with many accidents. The publication says a good rule of thumb is to have coverage that is equal to the value of your assets, including your home, car, and savings if you’re able to afford it.

    Travelers offers supplemental coverages, including rental coverage, roadside assistance coverage, accident forgiveness, and ride-sharing (although ride-sharing is only available in Colorado and Illinois).

    If you have a newer vehicle, Travelers has two options that may appeal to you. The first is gap insurance, which covers the difference between the actual cash value of your car and the unpaid balance of a loan or lease. The other is a premier new car replacement, which will pay for a brand new car if you total your car within the first five years of the model year.

    Deals, discounts, and add-ons

    In addition to standard discounts such as multi-policy and good payer discounts, Travelers provides some less common options. A new car discount may qualify you up to 10% for owning a new-model vehicle. And if you’re new to the company and get a quote before your current policy ends, you can save 3 to 10%.

    Students also have several ways to save with 8% off if they maintain a ‘B’ average or better, 7% if they go to school more than 100 miles away and drive only when they’re home, and another 8% if they take an approved driver training course. A safe driver discount is also available for those with no major claims or violations within the last three to five years, which can save you up to 23% off your premium.

    Travelers Car Insurance Overview: Financial Strength, Availability, and History

    One of the top ten most used auto insurance companies in the U.S., Travelers has been in business for more than 150 years and writes more than 4 million policies annually. An AM Best financial strength rating of A++ indicates that the company is financially sound, which is good news for when you need to make a claim.

    Its A+ rating with the Better Business Bureau also means that most people have a good experience when they interact with the company. With more-than-usual discounts and unique add-ons, it may be a good choice if you’re looking for a policy that is customized and fitted to your exact needs.

    • In business since: 1864
    • States served: 50 states plus Washington D.C. and Puerto Rico
    • Standout features: Gap insurance, new car replacement, rental reimbursement, multiple student discounts and discounts for hybrid/electric cars

    The Competition

    Rank
    Reviews.com Score /5
    Customer Experience Score /5
    Coverage Score /5
    Pricing Score /5
    Travlers
    7
    3.5
    2.5
    4
    4
    USAA
    1
    4.3
    4.3
    3.5
    5
    Geico
    2
    4
    3.5
    3.5
    5
    State Farm
    3
    3.8
    3.8
    3
    4.5
    Progressive
    4
    3.7
    3.1
    4
    4
    Nationwide
    5
    3.5
    3.5
    4
    3
    Safeco
    6
    3.5
    2.5
    4.5
    N/A

    *Information accurate as of Jan. 30, 2020.

    How We Evaluated The Best Car Insurance Companies

    To find the best companies in the auto insurance field, we only considered insurers that met strict criteria on availability, financial strength, and market share. To compare these contenders, we assigned scores to these companies using data from industry leaders like J.D. Power and AM Best. To learn more about our scoring methodology, and our top picks, check out our review of the Best Car insurance Companies.

    The Bottom Line

    Travelers is a good, if not great, company with a lengthy history of insuring cars across the country. Its strength is the range of offerings and discounts that a smaller company might not be able to offer. With an extensive network of agents and more than 12,000 employees just to handle claims, you are likely to receive the support needed when you make a claim or interact with the company.

    That said, it is not at the top of the list for ranking organizations like J.D. Power, which means there is room for improvement in its dealings with customers. Regardless, it is certainly worth getting a quote to see if that extensive list of discounts and less popular add-ons can offer you the best option for an auto insurance policy that works perfectly for you.

    Travelers Car Insurance FAQ

    What other types of insurance does Travelers Car Insurance offer?

    Travelers insurance also provides homeowners, condo, renters, landlord, umbrella, boat, ID fraud, wedding, and travel insurance. If you need insurance for your business or commercial auto, it has you covered Best Car insurance Companies for that as well. Bundling your auto insurance with home, condo, or renters insurance may net you a 5% savings on your premium too.

    How much car insurance do I need?

    That depends on a number of factors, including the age of the car and how much you drive the vehicle. We break them down for you in our guide to choosing your auto insurance coverage levels.

    What does Travelers Car Insurance typically cover?

    At its most basic, your coverage will include mandatory bodily injury and property damage liability, which every state in the U.S. requires as a minimum. Your policy will generally include personal injury protection (PIP) for you and your passengers and coverage in the case of a collision with a motorist who is under or not insured. The insurance company also offers roadside assistance, glass coverage, gap insurance, new car replacement, and additional add-ons that you can select to expand your coverage.