- Reviews.com scores Travelers a 4.4 out of 5 based on discounts, coverage options, and customer satisfaction.
- Travelers has over 150 years of experience in providing auto insurance in the U.S. and currently serves 42 states and Washington, D.C.
- Travelers received lower ranks in overall customer satisfaction than some other top providers as studied by J.D. Power, though it ranks second-highest in New York.
Travelers is one of the largest auto insurance companies in the U.S. Although most car insurance providers offer several discounts, coverage options, and add-ons, Travelers stands out with its wide variety of options like gap insurance, accident forgiveness, roadside assistance, as well as discounts to help drivers save money with their Travelers auto insurance.
We reviewed Travelers auto insurance based on key areas such as coverage, discounts, customer satisfaction, and how it compares to other top auto insurance companies in the nation.
States Where Travelers’ Premiums Are Cheapest and Most Expensive
Data Source: Coverage.com
Travelers Auto Insurance Overview
With over 150 years of experience in providing auto insurance and local agents around the U.S., Travelers is recognized by third-party agencies like J.D. Power and AM Best. In terms of customer satisfaction, Travelers is especially high performing in certain regions, like New York, where it earned a score of 861 out of 1,000 points in the 2021 J.D. Power Auto Insurance Study. In other regions like the Mid-Atlantic and Florida, Travelers earned a score just under industry average. For claims satisfaction, the company earned a less competitive score with 861 out of 1,000 points, though its AM Best financial strength rating of A+ (Superior) may help offer more confidence in its claim payout ability.
Although Travelers’ customer satisfaction scores vary across different regions, the auto insurance provider helps make customers’ insurance experience convenient with its digital management options. Customers can easily navigate around Travelers’ user-friendly web page and may even manage claims and bill payments through their account online or mobile app.
- Provides extensive coverage options, such as gap insurance, and rental coverage
- Accident forgiveness and minor violation forgiveness offered for drivers concerned about premium increases following a first incident
- Umbrella insurance offered for auto, home and boat
- Responsible driver savings
- Young driver discounts
- Online quote tool is only available in certain states
- Less competitive average J.D. Power rating
- Travelers scored 861 average rating across all regions in J.D. Power’s study, while the industry average was 872 out of 1,000.
Travelers Auto Insurance Highlights
In addition to basic auto insurance coverage, such as liability insurance, comprehensive and collision coverage, personal injury protection for no-fault states, medical payments, and uninsured/underinsured motorist coverage, Travelers also offers several coverage options to build a more robust policy. Some of its options include rental coverage, new car replacement, roadside assistance, and rideshare coverage.
According to the National Association of Insurance Commissioners (NAIC), Travelers received a minimal number of overall complaints compared to the industry average. As of 2021, NAIC’s complaint index for Travelers insurance is 0.44, well under the market average of 1.0.
In terms of Travelers’ J.D. Power customer satisfaction ratings, New York policyholders rank the provider highest out of all regions studied in the 2021 Auto Insurance Study, with a score of 844 out of 1,000 points — the second-highest score after State Farm. In Florida and the Mid-Atlantic region, Travelers scored just six points below the industry average, still placing over several competitors.
Travelers offers a variety of common and unique add-on and discount options. Drivers may add on gap insurance, rental coverage, roadside assistance, new car replacement, accident forgiveness, ride-sharing, and umbrella insurance.
Travelers offers 14 discount options, including standard discounts like safe driver, multi-policy and good student, as well as less common options like homeowner, hybrid/electric vehicle, and affinity group member discounts.
Travelers’ claim filing process is fairly simple. Users can log in to MyTraevelers’ web or mobile app to file a claim digitally and upload files, report a claim, or check the status of the claim. Once a claim is filed, Travelers will evaluate the loss through a claim professional.
Once the claim process is finalized successfully, drivers could opt to receive their checks in the mail or electronically through one of Travelers ePay options.
Travelers’ Car Insurance Bundling Discounts for Cheaper Insurance
Travelers offers multiple bundling options that may bring your premium costs down. If you are a homeowner, you could bundle your car and home policies and save up to 10% on your auto insurance. You could also save when you buy auto and renters insurance together. To find out how much you might save by purchasing multiple policies through Travelers, you may use Traveler’s online quote portal to get a quote for car and home insurance bundles or speak directly with an agent.
Travelers Car Insurance vs. The Competition
|Reviews.com Score Score is based on company’s customer experience, financial stability, and coverage options.||AM Best AM Best rates insurance providers creditworthiness. Ratings are based on the provider’s ability to follow through with a payout when a consumer files a claim.||J.D Power Customer Satisfaction* J.D. Power scores are based on surveys for customer satisfaction and product quality.||No. of Discounts|
|Pin Travelers||4.2||A+ (Superior)||824*||14|
|Pin American Family||4.6||A (Excellent)||839*||18|
|Pin Liberty Mutual||4.2||A (Excellent)||827*||17|
|Pin Progressive||4.4||A+ (Superior)||830*||13|
Information accurate as of August 2021
*J.D. Power’s 2021 Auto Insurance Satisfaction Study average rating across all regions. Based on a 1,000-point scale.
Travelers vs. American Family
While American Family serves 19 states, Travelers provides insurance in 42 states and Washington, D.C.. When it comes to third-party rankings, American Family scores one point higher than Travelers in J.D. Power’s 2020 Auto Claims Satisfaction Study. In terms of products, American Family and Travelers both offer boat, condo, life, homeowners, and renters insurance. However, American Family also offers RV, Motorcycle, travel trailer, and mobile home insurance.
Travelers vs. Liberty Mutual
Liberty Mutual is another leading car insurance provider but still falls short of the industry average in J.D. Power’s satisfaction ratings, earning 867 out of 1,000 points in claims satisfaction and an average of 827 out of 1,000 points in overall auto insurance satisfaction, respectively. However, Travelers also received below-average customer satisfaction ratings. Additionally, Travelers rated higher in AM Best’s financial stability, earning an A+ (Superior) rating compared to Liberty Mutual’s A (Excellent).
Travelers vs. Progressive
Progressive is another top car insurance provider, but fairly newer than Travelers as it was founded in 1937. Both have a large market share and offer an extensive list of discounts and services. When it comes to discounts, Progressive offers more safety discounts such as an anti-theft and defensive driver discount. In terms of product offerings, Progressive offers additional insurance services such as life, travel trailer, RV, motorcycle, and mobile home insurance, which Travelers does not offer.
Travelers auto insurance is one of the top insurance providers in the U.S. and offers a wide range of coverage and add-ons, some of which are more unique to the company, as well as an extensive list of discounts. It is widely recognized by third-party rating agencies such as J.D. Power, NAIC, and AM Best. However, it ranks below average in several regions when it comes to customer satisfaction.
Some policyholders consider Travelers insurance to be cheaper than other insurance providers because of the company’s wide variety of discounts. Travelers also provides additional discounts for customer loyalty, bundling policies, and insuring multiple cars.
Travelers Insurance is highly rated for financial strength by expert rating sources. For instance, AM Best rated Travelers an A+ (Superior)financial strength, lending to its likelihood of making timely claim payouts.
Travelers insurance is not owned by Geico. However, Travelers sells condo insurance through Geico.
We evaluated Travelers Insurance based on discounts, coverage, online resources, financial strength, and customer satisfaction to determine Reviews.com scores and create our best car insurance reviews. To compare car insurance companies with other providers across the board, we calculate each Reviews.com score based on the following:
- Discounts: Auto insurance companies that advertised more discounts received higher scores in our methodology.
- Financial Stability: Reviews.com utilized AM Best ratings to assign a score based on each car insurance company’s financial stability.
- Customer Satisfaction: J.D. Power ranks car insurance companies by customer satisfaction, so we used its 2021 Auto Insurance Satisfaction Study to compare the average rating of insurers across all regions.
- Coverage: Car insurance companies were awarded higher scores for advertised coverages beyond the body liability, property liability, collision, and personal injury protection.
- Online Resources: We reviewed the digital resources of each car insurance company and awarded higher scores to insurers with mobile claim estimates, digital insurance cards, and more.