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Last updated on October 9, 2018

DIRECTV Review

No. 1 TV Provider in Customer Service

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DIRECTV
  • No. 1 in customer satisfaction for 17 years running
  • NFL Sunday ticket
  • One Genie HD DVR receiver included
  • Bundle and save with AT&T Unlimited Plus Enhanced plan

How We Reviewed DIRECTV

1 week of
research

6 plans
compared

325 channels
evaulauted

The Claim

DIRECTV has been rated No. 1 in customer satisfaction above cable TV providers for 17 years running.

Is it true?

Yes. According the 2018 ACSI Telecommunications Report, DIRECTV ranks third in customer satisfaction — coming in behind Fios and U-verse. However, because Fios and U-verse use fiber-optic rather than coaxial cables to transmit television into homes, DIRECTV is rated higher than all cable TV providers. Additionally, DIRECTV garners the highest J.D. Power ranking nationwide (767) in customer satisfaction.

There are many reasons DIRECTV consistently ranks high in customer satisfaction. Sports fans will love it for NFL Sunday Ticket, a DIRECTV-exclusive package that gives you access to every live out-of-market game. We also like that it offers 4K programming and lets you stream TV from any device with the DIRECTV app. With such a high rating, DIRECTV is a good bet if you’re looking for a huge channel selection and impressive tech.

DIRECTV vs. DISH Network

Price is the biggest deciding factor when choosing between DIRECTV and its direct competitor, DISH Network. DISH Network offers many comparable features (though smaller channel packages) at a lower price. Plus, those lower rates — never crossing $100 per month — last longer than the promotional rates advertised by DIRECTV. While DIRECTV raises your rates after the first year, DISH offers a two-year price guarantee.

The other selling point? Sleek tech. DISH’s Hopper 3 is a best-in-class DVR, which records up to 16 shows simultaneously and comes with a voice-controlled remote. While its on demand library and channel options may not be as robust as DIRECTV’s, DISH Network is a great option if you want to maximize the value of your money.

Looking for a more in-depth look at DIRECTV vs. DISH? Check out our comparison of the two biggest names in satellite TV.

DIRECTV vs. Xfinity

Xfinity is a good alternative for those who want a full-fledged TV plan on a budget. Some of its packages are less expensive than the competition, while still including a large on demand library and good selection of HD channels. Xfinity also offers one- and two-year contracts, as well as the option to go month-to-month without a contract. You do have to pay for installation and, at this time, Xfinity doesn’t include 4K programming. However, if you’re interested in a cable package with no contract and a good channel lineup, Xfinity is worth exploring.

DIRECTV vs. Fios

Ranked No. 1 by the ACSI in customer satisfaction, it’s hard to beat Fios TV. The company delivers crisp picture quality and reliable service using the same fiber-optic cables that power its internet service. Fios’ Custom TV plans offer more control over your channel selection, so you get more of the types of channels you want and fewer of the ones you don’t. Plus, with such a vast on demand library, finding something to watch is rarely a problem. Fios availability is limited to 13 states in the Northeast — but you should consider it if it’s available in your area.

The Bottom Line

Though it can be more expensive than other providers, DIRECTV is worth the investment for sports fans and TV buffs, thanks to its huge channel selection, access to out-of-market NFL games, and advanced DVR. Its highly rated app is an added bonus, perfect for watching your favorite shows anywhere.