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Last updated on April 6, 2018


#1 TV Provider in Customer Service

Shop Plans
  • #1 in customer satisfaction for 17 years running
  • NFL Sunday ticket
  • One Genie HD DVR receiver included
  • Bundle and save with AT&T Unlimited Plus Enhanced plan

How We Reviewed DIRECTV

1 week of

6 plans

325 channels

The Claim

DIRECTV has been rated #1 in customer satisfaction over cable for 17 years running.

Is It True?

Yes. According the 2017 ACSI Telecommunications Report, DIRECTV ranks third in customer satisfaction — coming in behind Fios and U-verse. Because Fios and U-verse use fiber-optic rather than coaxial cables to transmit television into homes, DIRECTV is rated higher than cable TV providers. Additionally, J.D. Power ranks DIRECTV as the number one national television service provider in customer satisfaction and awarded it a five out of five Power Circle Rating.

There are many reasons DIRECTV consistently ranks high in customer satisfaction. Sports fans will love it for NFL Sunday Ticket, a DIRECTV-exclusive package that gives you access to every live out-of-market game. We also like that they offer 4K programming and let you stream TV from any device with the DIRECTV app. With such a high rating, DIRECTV is a good bet if you’re looking for a huge channel selection and impressive tech.

DISH Network

DIRECTV’s direct competitor, DISH Network, offers comparable features at a lower price. The company’s biggest selling point is its two-year price guarantee. That means the price you signed up with is good for the duration of your 24-month contract. It also offers sleek tech like the Hopper 3 DVR, which records up to 16 shows simultaneously and a voice-controlled remote. While its on demand library and channel options may not be as robust as DIRECTV’s, DISH Network is a great option if you want a lot of value for less money.


XFINITY is a good alternative for those who want a full-fledged TV plan on a budget. Some of its packages are less expensive than the competition, while still including a large on demand library and good selection of HD channels. XFINITY also offers one- and two-year contracts, as well as the option to go month-to-month without a contract. You do have to pay for installation and, at this time, XFINITY doesn’t include 4K programming, but if you’re interested in a cable package with no contract and a good channel lineup, XFINITY is worth exploring.


Ranked number one by the ACSI in customer satisfaction, it’s hard to beat Fios TV. The company delivers crisp picture quality and reliable service using the same fiber-optic cables that power its internet service. Fios’ Custom TV plans offer more control over your channel selection, so you get more of the types of channels you want and fewer of the ones you don’t. Plus, with such a vast on demand library, finding something to watch is rarely a problem. Fios availability is limited to 13 states in the Northeast — but you should consider it if it’s available in your area.

The Bottom Line

Though it can be more expensive than other providers, DIRECTV is worth the investment for sports fans and TV buffs, thanks to its huge channel selection, access to out-of-market NFL games, and advanced DVR. Its highly-rated app is an added bonus, perfect for watching your favorite shows anywhere.